Roseville Hyundai

Horrible sales team Very very unprofessional and rude behavior from SALES staff including Sales manager. Today I visited to service my Elantra (bought from this store few Very very unprofessional and rude behavior from SALES staff including Sales manager. Today I visited to service my Elantra (bought from this store few yrs back). I am in the market to buy a hybrid. While I was waiting for the service to be done, I approached a sales associate for test driving Ioniq hybrid. I was asked if I am buying it today, I said I am in the market and will buy within next 2-3 weeks, not today. He responded that he will look for a hybrid to test drive and will let me know. Never heard back from him for an hour. In the meantime servicing was done. I approached the sales manager just to let them know that I felt that as I was not buying the car today, they were ignorant and even did not show the courtesy to update me (they were busy!!!). I just told sales manager that if they could communicate me, that would be nice. In response sales managers behavior was more rude. It clearly seemed that they don't care...Not going back to this dealership. Bought my Elantra from here in 2015, always service it here till now, but this kind of rude, unapologetic and unprofessional sales team I never saw. Will not recommend to my friends either. More

Disrespected I was there for about 20 mins today with both my kids walking around even went the rest room. Not one person greeted me I called the manager after I l I was there for about 20 mins today with both my kids walking around even went the rest room. Not one person greeted me I called the manager after I left to tell him to take me out the call system, he told me to come back but I didn’t cause I was upset with the disrespect. Manager stated that everyone was busy but as soon as another car pulled up a sales guy walked out side and greeted them, I will be purchasing my Palisade at allstar Hyundai, even though it’s 2 hrs from my house. I felt embarrassed sales associates looked at me also and didn’t say anything . I was even on the show room floor looking at the Palisade, and nothing so I got fed up and left. I drove all the way there ready to buy in rush hour traffic with 2 small kids to try and surprise my wife , guess tomorrow I will have to try and surprise her. Don’t judge a book by its cover I might be young but I can buy any car I want . So upset . More

Once again-outstanding service Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it wa Brought my car in thought I had a drain plug leak after a recent oil change , had Service Advisor Clayton Kropp check it out for me , turned out it was a transmission seal leak and on this model when the seal leaks you have to change the whole transmission due to it being a sealed system. My car was just out of warranty, Clayton went to bat for me once again submitting all my documentation and I ended up paying a minimal fee for my NEW transmission , you just can't get better service than Roseville Hyundai, they really go above and beyond... thanks again Clayton, really appreciate it.... More

The Best Ever I had stopped by hyundai a few months ago and briefly talked with Jenny. Told her I was just looking and getting some ideas. Jenny treated me as if I I had stopped by hyundai a few months ago and briefly talked with Jenny. Told her I was just looking and getting some ideas. Jenny treated me as if I was going to buy. She showed me around and I told her thank you very much for her time and told her when I was ready I would call her. I called her a few months later to make sure she was going to be in and when I got there Jenny met me right outside the doors with open arms. I was a bit set back (shocked) but returned the hug. I can honestly say I did not know her at that time. From that moment on I felt like I was dreaming. Seriously. Everyone treated me with such respect and didn’t make me feel like I lost my dignity when I left there. I couldn’t of ask for a better experience. When everything was said and done Jenny sat with me and we just talked for a long while. I believe I made a friend at that time. The manager come by and hugged me and shook my hand and said congratulations. I was so overwhelmed with the way everyone treated me. I would recommend this dealer Roseville Hyundai to anyone. This is aging myself but at one point during this time the thought went through my mind. (Am I on candid camera). LOL. That’s how unbelievable this visit felt. I have to mention Patrick and the finance manager. What wonderful people. Jenny is a high energy personable young lady and I would recommend asking for her when you go in. No pressures at all from anyone. Love Roseville Hyundai. More

Customer Service -Second to none Just totally impressed with the customer service I have received with Roseville Hyundai, after living in this area for over 30 years and dealing with Just totally impressed with the customer service I have received with Roseville Hyundai, after living in this area for over 30 years and dealing with some of the nightmare dealerships over the years it's a joy to go to Roseville Hyundai. Chris Calden has been an excellent service rep, always taking me on short notice, and finishing repairs in the time frame he quotes me, the consummate professional More

Worest Dealer ever. Long Story short. My daughters first new car. Thought everything was fine. A week later they found out they screwed up the yearly mileage, 1000 instea Long Story short. My daughters first new car. Thought everything was fine. A week later they found out they screwed up the yearly mileage, 1000 instead of 10,000. Re-signed new contract. Ok we all make mistakes. During this time we cant set up online account because they haven't turned in paper their work. As her first payment looms in limbo here comes Week two. So now they screwed up on a ,01% on value of vehicle (something like that) which put an additional $7 a month to the payment. I said that's your mistake not ours. Manger said he didn't care we had to pay. How do you do that. So I told my daughter to give the car back or pay the extra screw up. If I was smart I would of just left, we have a signed contract! But know I'm not. Not to mention being a intimidated by the staff acting as if their living in the movie "The Godfather". Now, two months later they send me a bill for a past due payment. That they will not get. See in court. More

Service Dept Not Doing Work Contacted And Paid For Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of bac Service Customers Beware - in my opinion you should make sure this dealer is doing all the services you have requested and paid for. A bit of background...I have been taking my Genesis to this dealer for years (since new). Earlier this year, I had them conduct the major 90,000 mile service. This specifically was to include rotation of the tires. A couple days following the service, I discovered they did not, in fact, rotate the tires. I knew this did not occur as the one rim that had a cosmetic blemish was still at the same exact location as it was when I took the car in for service originally. At the time, although irritating and making one question the diligence of their shop, I assumed it was an oversight. Now, this past week I brought my car in for service (paying for their 7,500 mile service which was to include, among other things, changing the oil and filter, doing an inspection and fluids check, and specifically a tire rotation). When I arrived at the service center (recalling the irritating failure to rotate the tires previously), I intentionally marked the front driver side rim as a way to confirm the tires had been rotated at this service. I waited at the dealership while the service was being conducted. Not quite 2 hours later the service person who wrote up my service tag noted my car was done, gave me a rundown of the status of everything (all was good, brake pad status, etc.) Nothing else was outstanding or to be done at this time. I paid the bill, got the key, and went to the car. Much to my disbelief, the front driver side tire had NOT been moved and FOR THE SECOND SERVICE EVENT IN A ROW the tires had NOT been rotated despite having been specifically contracted and paid for. I walked right back into the service department, reported this to the service tech who had written my service ticket and reviewed the post-service findings with me (Clayton). I walked him to my car, showed him the markings I had placed prior to service, and noted that this was the second time in a row that I contracted for a tire rotation and it was not actually done. He was at a loss for words and took the car back to the shop to have the tires rotated. When the service tech came back to the counter, he reported that "the shop mechanic apparently could not find my wheel lock key." This excuse admittedly did not hold water as (1) the service tech who took the car back for the second time to have the tires rotated acknowledged the key was right in my glove box and he was able to immediately find it, (2) at no time while I was waiting in the customer waiting room did anyone come to the service tech or me asking where the lock nut key was, (3) as a dealership, they should have copies of the Hyundai-factory provided wheel lock key, and (4) if (despite 1, 2, and 3 above) this was an unresolved issue, this should have been noted in my service records and when the tech reported the status of my car, and then an appropriate reduction in the actual charges provided since that work was not undertaken but charged for. I was told the service manager was not in that day, so I did not have anyone else to speak with at that time. I noted my disappointment and concerns to the service tech that a one-time failing to rotate the tires may have been an honest mistake, but when it happens twice in sequential services to the same person and the same vehicle, in my opinion one could reasonably start questioning whether such was a pattern and practice of incompetence and deceiving customers to either (1) charge customers for services not performed, or (2) create a circumstance where tire wear is accelerated and thereby increasing the frequency and ability to sell replacement tires and/or alignments, or (3) both. There is little to no way for a customer to be sure certain services are being conducted unless you watch the services being performed first hand and/or, as I did, make sure markings are in place to confirm if something is actually replaced and/or moved as required to complete the service. In many cases we, as customers, have to trust the dealer / service department to be honest and trustworthy. At this point, Roseville Hyundai's service department has made me question their honesty and has lost my trust. More

Terrible experience salesman banged table and ripped papers I visited this dealership 26th NOV, I hope nobody has to go through such unpleasant experience, the salesman banged table in middle of discussion and I visited this dealership 26th NOV, I hope nobody has to go through such unpleasant experience, the salesman banged table in middle of discussion and tore down my notes of payment calculations I was holding on table. Nobody ever apologized to the date and I saw one of the managers there justifying behavior by argument that I have ben here for 2 hours what am I trying to achieve? so manager Joey thinks that 2 hours is long enough time to justify frustration ? there was other manager Spencer however tried cool down situation appeared to be proffessional but I had made mind to walk away because my kids started crying ! Yes I was there for 2 hours only because I reached early and waiting for family to arrive after I liked vehicle. originally I visited for electric car and later decided to buy SUV. I will advice people to stay away !. More

Dealership Unable To Meet Promise I find it funny that earlier this afternoon I wrote an extremely negative review for Hyundai from our experience that just occurred today and it’s not I find it funny that earlier this afternoon I wrote an extremely negative review for Hyundai from our experience that just occurred today and it’s not here. We purchased our2010 hyubdai Veracruz from this Hyundai dealership and was looking forward on being a repeat customer. You can tell that in 8 years the customer service has declined. Wonder where my original post went. More

Best Customer Care I've seen!! - Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an app Although I did not purchase my car at Roseville Hyundai, I have had all my service work done there. The fact that you can walk in here without an appointment and they always do their best to accommodate you no matter how busy they are, puts them in a class by themselves . All the service reps are great, but I have made a connection with Chris Calden who is exceptional as a service rep. Chris always gives you your best options , explains everything in great detail, and is very knowledgeable .Really enjoy the association I have had with Chris... More