Roseville Hyundai

The dealership is currently under renovation. However, they have provided temporary facilities for service. The staff are kind and helpful. The service eas good as well. However, they have provided temporary facilities for service. The staff are kind and helpful. The service eas good as well. More

I was dismayed by how far out we had to make an appointment for service. We weren't able to complete our vehicle registration due to a recall and scheduling months out is extremely inconvenient. Th appointment for service. We weren't able to complete our vehicle registration due to a recall and scheduling months out is extremely inconvenient. The amount of hoops I had to jump through was unacceptable and there was no sympathy from Hyundai scheduling. It's not my fault this recall occurred. I also didnt receive any reminders about my apointment or written confirmation of my appointment to show the dmv. A reminder would have been nice considering how long ago i scheduled. That being said, my service advisor Paul was very nice and easy to work with and he's the only reason I'm giving a rating as high as a 4 More

Purchased a vehicle through this dealership; worked specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left mess specifically with Joe. I’m my opinion, I was lied to about the condition of the vehicle, I was promised action that never took place, and I left messages with the president that were never returned. I would not do business with this individual or this dealership! More

Poor service. I brought my car for service today at 7:30 am and I called at 3:00pm and haven’t been able to service yet. Also is the third time I brought it for a I brought my car for service today at 7:30 am and I called at 3:00pm and haven’t been able to service yet. Also is the third time I brought it for a recall for wind noise and won’t be able to check it again. My advice is stay away from Hyundai More

A sales manager just called me and tried to sell a incoming Santa Fe Plug-In Hybrid. As soon as I mentioned Hyundai Circle program, he pretended to have hard time hearing and hang up. Great way to wor incoming Santa Fe Plug-In Hybrid. As soon as I mentioned Hyundai Circle program, he pretended to have hard time hearing and hang up. Great way to work with a fellow Hyundai family. I wouldn't recommend this dealer to anyone. More

Rob is very professional and really cares bout his customers! He goes over and beyond for his customers! He’s very hard working man! I’ve been customer for 6 years! Thanks Rob customers! He goes over and beyond for his customers! He’s very hard working man! I’ve been customer for 6 years! Thanks Rob More

IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More

Okay so this review is far overdue. I have been to this dealer a few times because it is the closest Hyundai to me. Most of the sales people I have spoken to have been extremely rude and inattentive. I spo dealer a few times because it is the closest Hyundai to me. Most of the sales people I have spoken to have been extremely rude and inattentive. I spoke with someone yesterday about a purchase (I think his name was Joseph) and he acted as though I was bothering him and did not really want to help me. Then I decided okay I will try contacting by email to speak to someone different. I emailed some questions about purchasing a car and trading mine in. In my email I asked about a lease quote I received from the Hyundai website (in addition to other questions) and the only response I received was "that quote does not have a mark up, we have mark ups". To me, this came off as cold, unprofessional and rude. Thanks for addressing my other comments/questions Hyundai of Roseville. I will be driving to Vacaville going forward for all my purchases. More

Deion the salesman was absolutely fantastic, he was a great listener, kind and patient! I would have bought the vehicle but it was not the right color and I explained that to him. The managers were also great listener, kind and patient! I would have bought the vehicle but it was not the right color and I explained that to him. The managers were also great not pushy and overall a great experience! More

Chris is always courteous, knowledgable, and friendly. The most professional service advisers I’ve ever seen. I Highly recommend him. He works with you and explains things very clearly. Thanks chris. The most professional service advisers I’ve ever seen. I Highly recommend him. He works with you and explains things very clearly. Thanks chris. More