Roseville Hyundai

I would like to make it clear that Dan Acosta our salesperson was GREAT! Our problem started with Desirea in the finance Dept. Long story short, we wanted our financing to go to our credit union & salesperson was GREAT! Our problem started with Desirea in the finance Dept. Long story short, we wanted our financing to go to our credit union & stated to her that is what we wanted. However, when she did the paperwork she did not go to our credit union. The next day I called our CU & found out we could get a better rate. I called her & she tried to discourage us saying it wasn't going to save us that much money & then said she would lower the rate to the credit union rate. I said no, wanted it to go to my credit union. She said fine. Two weeks or more went by & still my credit union had not received any paperwork, but they did receive the payoff for our trade in vehicle. Called Desierea, my credit union called Desierea, but by then she wasn't returning our calls. So I started calling Chris Shaffer, he never returned my call. E-mailed Chris Shaffer, didn't respond. Did here from someone by the name of Cajun & he made all kinds of excuses. A day or two later a very nice woman (judy) called & apologized & said our package was LOST. She was sending someone out to our home to re-sign papers! To this day have not received a call from Desieree or for that matter Chris Shaffer with an apology or to set up an appt. to discuss this matter (which we requested of Chris Shaffer by e-mail). We bought our Tucson on Nov. 1, 2010 & didn't get the new paperwork until Nov. 19, 2010. We feel that Desirea for whatever reason didn't want the deal to go to our credit union (maybe she got a better commission elsewhere)& thought if she just did the deal, by the time we received paperwork from the lender we wouldn't question it. To us this is unacceptable & should be illeagl. Bill & Kathy Asher More

I had limited time to purchase a new car. I submitted an online information request and received a call the next day from Brian. I told him that I would like to test drive the Sonata. He invited me to com online information request and received a call the next day from Brian. I told him that I would like to test drive the Sonata. He invited me to come in that day. When I arrived at the dealer I was approached by Steven. I told him that I spoke with Brian. He checked with Brian and then proceeded to give me a test drive. I explained that I was not going to purchase that day, but I am definitely interested. Although Steven tried to get me to buy the Sonata that day, he was very friendly and when I explained that I did not want to purchase it on the same day, because of time constraints and I wanted my daughter to see the car before I purchased it. I completed the credit application and asked Steven to get a guarantee loan/lease and I would be back the following day. I requested that all paperwork be completed and all I would need to do is sign. When I arrived the next day with my daughter, the majority of the paper work was completed and Steven had a guaranteed lease and the car was filled with gas, washed and ready to go. It did take a little longer than expected to complete the financing because there were other people in front of me, but all in all it was easy and everyone was friendly and pleasant. More

Dan Acosta was excellent to work with. I would recommend this dealership. No hard sales , friendly with competitive pricing. Dan Acosta exceeded our expectations. He came to our house the next day and p this dealership. No hard sales , friendly with competitive pricing. Dan Acosta exceeded our expectations. He came to our house the next day and picked up our trade in so we did not have to make a second trip back to the dealership. Great guy to work with. Our family would highly recommend buying you next vehcicle at Roseville Hyundai... and ask for Dan Acosta. The Stampfl Family More

Steven was a wonderful salesman. He was attentive, answered all questions but was not high pressure. I was very impressed that he spent time going over each of the books and also all of the car funct answered all questions but was not high pressure. I was very impressed that he spent time going over each of the books and also all of the car functions in great detail. Jason also made the experience a good one. We felt like we got a good price for a great car. All in all, just positive things to say about Roseville Hyundai. More

We were looking for a new vehicle which was more efficient, inexpensive, and backed by a great warranty. We got all three! Mitchell took the time to address all of our needs and concerns throughou efficient, inexpensive, and backed by a great warranty. We got all three! Mitchell took the time to address all of our needs and concerns throughout the purchase process. He held to his word and made our experience a pleasure (yes, even buying something as substantial as a vehicle can actually be painless!) Thanks Roseville Hyundai! More

Sam is one of the best sales staff I have dealt with. He did his homework and was very knowledgeable about the Sonata as well as other autos in the same class. Took time to go over all the features on the did his homework and was very knowledgeable about the Sonata as well as other autos in the same class. Took time to go over all the features on the Sonata. Even helped put my car seat from my old car. The price I got was great. Took some work with the sales manager, but after being FIRM about our position, we came to a price in our range. Finance guy worked with us to negotiate the price on extra features to something we could manage. More

Pavlo Sakhnyuk is very knowledgeable, honest, and has great follow-through. We got our Elantra GLS for the advertised price without any games or gimmicks. The car was washed and came with a full tank of great follow-through. We got our Elantra GLS for the advertised price without any games or gimmicks. The car was washed and came with a full tank of fuel, before it was presented to us. We purchase new vehicles about once every 7-10 years and we can recommend Roseville Hyundai without reservation. From the salesman, Pavlo, to his manager, Jason, to the finance manager, Kajen, and even the general manager, Chris, everybody was terrific. From start to finish, the buying process was smooth and stress-free. More

Edwin listened to me and took the time to get to knnow what it was that brought me into Roseville Hyundai. He was very patient, and went the extra mile to get me into my dream car. He didn't give up when what it was that brought me into Roseville Hyundai. He was very patient, and went the extra mile to get me into my dream car. He didn't give up when we hit some "credit" obstacles, with financing. He involved the expertice of the wonderful finance crew at Roseville Hyundai, and got me just what I was looking for! I would recommend Edwin at Roseville Hyundai to anyone trying to buy a car. My experience was a great one. More

I feel very strongly about the way I was approached & helped with the buying of my Hyundai automobile. For a young man new to this business I feel as though Mitchell was very well versed about the vehic helped with the buying of my Hyundai automobile. For a young man new to this business I feel as though Mitchell was very well versed about the vehicles he's selling. I have been in the automotive industry for over 33 years. I've had my own dealerships & workered for car manufacturers. I have dealt with a lot their personnel & feel very qualified to write this evaluation. If this young man sticks with this field of work, he is now & will continue to be a valuable addition to any automotive dealer in the industry. Good luck Mitchell. Bill Roughton More

If only I could give this place 0 stars. I purchased a wonderful Hyundai from probably the WORST dealership I have ever dealt with! Besides the sales manager that copped a major attitude with my husband a wonderful Hyundai from probably the WORST dealership I have ever dealt with! Besides the sales manager that copped a major attitude with my husband and I while trying to negotiate the price of the vehicle I witness said manager chewing out other employees in front of numerous customers in a completely unprofessional manner. The sales person called my husband and I several times at home over the course of a four or five days after we purchased the vehicle for various reason, mainly to see if "everything was OK". We chose to fill out the customer service surveys thinking they were confidential only to get called last night and questioned by the sales person in a confrontational manner as to why he got the rating he got. When I explained our position I was then threatened. The sales person told me "I have all your information, if I wanted to I could l make your life difficult. I could make it hard for you to purchase another Hyundai elsewhere." When I called his manager to complain I got the same sale manager I worked with who basically gave me the brush off. In my opinion Roseville Hyundai is a dealership that the customer is to be argued with, harassed, and threatened; not one where the customer is to be treated with respect! Now a few days after speaking with the general sales manager my husband received a call from a man looking for a date saying he saw a personal add with my husband's name and phone number. We both think this may be the sales person trying to "make our lives difficult." More