Roseville Hyundai

Yesterday we went to Roseville Hyundai to look at a used Yesterday we went to Roseville Hyundai to look at a used Toyota. Joey (the one of the sales managers, I believe) was supposed to call us if it sold b Yesterday we went to Roseville Hyundai to look at a used Toyota. Joey (the one of the sales managers, I believe) was supposed to call us if it sold before we got there. Didn't call, and when we got there the car was no where to be found (and he handed us off to another salesman). Annoying situation, but I tried to move on. Told him firmly what our budget was, but he tried to upsell us on a Hyundai, 2K over our budget (WE WERE PAYING CASH). "Oh, don't worry, we'll make you a great deal" is what he said. After we drove it, I asked what the bottom line was and he went to Joey to discuss price. The salesman said "since the car you came to look at wasn't here, we will match that price for you." I said "GREAT-SOLD!" As I'm filling out the contract, Joey comes over (the one who came up with the agreed upon price in the first place), and said "Oh sorry, I can't do it for that price". WHAT?? He was the one who stated the price in the first place! We immediately left and I called the manufacturer to complain, they were really ticked off at the dealership and opened a case. Gilbert from corporate Hyundai called the dealership and left messages-he was completely ignored. When he tried calling them again the next day, he was then told "no one by the name of Joey works here". OMG, what a bunch of crooks, bait and switch, and every other awful thing you can imagine when buying a car! We finally bought another Hyunda at a DIFFERENT dealer, and by coincidence the salesman I spoke with on the phone misquoted the price of the car by about $600. When he called to explain it to me, he said it was his mistake and the customer should not suffer. They sold us the car at the quoted price. Even if Roseville Hyundai were giving away cars, I WOULD NOT DO BUSINESS WITH THEM. THEY CANNOT BE TRUSTED!!!!!! If I could give them a ZERO rating, I would! More

Doug Magee the sales associate was great to deal with so customer service got a 4. Quality of work was good, they had to get my car at another dealership, so it had to be cleaned before I got it, which it customer service got a 4. Quality of work was good, they had to get my car at another dealership, so it had to be cleaned before I got it, which it was (thanks to Doug) . Friendliness just OK - Mangagerment (Jason) was difficult and I'd have to say the Finance person just so so. Price ended up being close to what was on sticker. More

I went to Roseville Hyundai in late April to do a test drive on the Sonata. Edwin introduced himself and we began to talk. He was wonderful, very knowledgeable, helpful and answered all my questions. We drive on the Sonata. Edwin introduced himself and we began to talk. He was wonderful, very knowledgeable, helpful and answered all my questions. We took the car out for a test drive where Edwin pointed out many of the great vehicle features. At the conclusion of the drive there was no pressure to buy, Edwin simply gave me his contact information and I was on my way to test other brands. Needless to say, I bought the Sonata on 5/5/11 through Edwin. He was very professional during the price negotiation phase and there was no high pressure pitch. Edwin was able to get me a price that I felt was reasonable and very comfortable with. The specific color combination and options that I wanted was not currently available at the Roseville dealership but they were to locate one close by and have it delivered for pickup the next day. Edwin called me first thing on 5/6 to let me know the vehicle was ready to go. Once at the dealership Edwin took me through most of he vehicle features, showed my how to program my home address into the Navigation system, how to use a few voice commands and paired my cell phone through blue tooth. I drove away happy and very satisfied with my sales experience with Edwin. If you are looking for a Hyundai you wouldn't go wrong if you asked to see him. Will do business with the dealership again. More

I was met at the door with Edwin G, and asked him about the available dealer stock for the Elantra. They did not have a "Limited" Trim Elantra but they did have an Elantra with the GLS Trim and NAV with a the available dealer stock for the Elantra. They did not have a "Limited" Trim Elantra but they did have an Elantra with the GLS Trim and NAV with all of the options I wanted. They gave me more for my trade than I had in mind for my car and the whole process was overall a great experience More

My husband and I wanted a Hyundai Elantra GSL and the dealership said over the phone that they had one in the color we wanted. We went over and Edwin Guadamuz made everything easy and fun buying our firs dealership said over the phone that they had one in the color we wanted. We went over and Edwin Guadamuz made everything easy and fun buying our first new car. He was helpful to answer all of our questions. When we took the test drive I was happy to see that a tall man could sit comfortably in the back seat because my family is tall. The paperwork was extensive but Tommy made it easy. We had a very positive experience with these people and the car. Thank you so much. More

Sam was exceptional and helped us thru the sales process. He was also great on the set up and instruction on all the cars electronic devices. He is a valuable asset to the sales staff. The financial manager He was also great on the set up and instruction on all the cars electronic devices. He is a valuable asset to the sales staff. The financial manager was also excellent and moved us thru the system in a resonable time. Well Done Sam and finance More

Best and most satisfying experience ever and we've purchased/leased many vehicles over the years including Lexus, Mercedes-Benz, Jaguar, Acura, Toyota, and Honda. I appreciated Joey's honesty and purchased/leased many vehicles over the years including Lexus, Mercedes-Benz, Jaguar, Acura, Toyota, and Honda. I appreciated Joey's honesty and professional business manner from the start. He didn't try to talk us into a less expensive model when he learned our budget. He worked with us to get the car we wanted at the price we could afford. He even found our first color choice. His service went far beyond what I ever expected when he offered to have the car delivered to us in Fresno. More

Edwin was great - made the process quick, easy and painless. My wife and I came in and knew what we were looking for. We had a price in mind and Edwin was able to get to that target price right away painless. My wife and I came in and knew what we were looking for. We had a price in mind and Edwin was able to get to that target price right away. I'd recommend this dealership and salesperson to anybody interested in a quick and affordable buying process. More

The reason for the above rating is that in all categories Roseville Hyundai was superior except in price.I was hoping to spend less than 18K, but due to margin problems the car I needed was over 20K. My expe Roseville Hyundai was superior except in price.I was hoping to spend less than 18K, but due to margin problems the car I needed was over 20K. My experience from the General Manager to the Salesperson was superior. More

I was very happy with the entire process. They had the vehicle that I was looking for, the sales person was very friendly and knowledgable about the vehicles. The price was fair and they were willing to h vehicle that I was looking for, the sales person was very friendly and knowledgable about the vehicles. The price was fair and they were willing to help get the terms of financing I wanted. The process of looking at the car test driving then agreeing on price and financing took less than 2 hours. Awesome experience! More