Roseville Hyundai

Working with Brian and Spencer was inexplicably wonderful! I talk more about what a positive experience it was then I am about how much I love my new car! I called Brian the day before I was planni wonderful! I talk more about what a positive experience it was then I am about how much I love my new car! I called Brian the day before I was planning to purchase and I was anticipating having to spend the entire next day in the dealership, negotiating prices and putting my foot down on what I would and wouldn't pay. Buying a car from Brian and Spencer at Roseville Hyundai was pretty much as simple as placing a sandwich order. I told them the car I wanted, how much I wanted my payments to be, and all the other terms. Shortly after that, they had an offer on the table and by noon I was driving my new car around town. But they didn't stop there. The offer they made me exceeded my expectations. They asked for less money down than I had anticipated and also made my payments lower without extending me into a longer term on the vehicle. After spending so much time at so many other dealerships where it all seemed to be perfect until the very end, I kept waiting for the sky to fall. It never did! It was a flawless transaction from the minute I called Brian, to the logistics with Spencer, and all the way through the signing. There was no haggle with the gentleman in the finance office and Brian and Spencer stayed involved the whole way through to personally guarantee that my needs were being met. I am a young lady in my early 20's and buying a car is a very intimidating process. Most salesman and dealerships would have jumped at the opportunity to take advantage of my inexperience but Brian was kind enough to identify my situation and use it as an opportunity to demonstrate the character of Roseville Hyundai. I highly recommend this establishment to anyone that is looking for not only a great vehicle, but a dealership that is managed and operated by a highly knowledgeable staff that keeps your best interest in mind. More

David Wilson was very knowledgeable and friendly. He was able to answer all of our questions and showed us how to access and use some of the new features in the car. He made us feel welcomed and not pressu able to answer all of our questions and showed us how to access and use some of the new features in the car. He made us feel welcomed and not pressured. He's very personable with a genuinely great attitude. Also, he was patient and demonstrated great customer service with his consistent follow-ups throughout the whole process. More

I purchased a new car from Roseville Hyundai and I was very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. very satisfied with the sales experience. Unfortunately, I then discovered my new car came with numerous defects which were covered under warranty. I attempted to take my car to Roseville's Service Dept twice for repair. Roseville kept my car for one day and only partially fixed one of my service concerns (dash rattle). I was told to make a follow up appointment and come back. I came back as scheduled and was told that they made an error in scheduling and would not be able to fix my car. I was told this after they had my car sitting in their lot for six hours. I spoke at length with the Service Manager, Damian, who basically told me that he would need two more days to fix it but that the second day would fall on a Saturday when they are the busiest and he did not want to tie up a mechanic on my issue when his dealership could make more money fixing other peoples' cars. I was treated very rudely and unprofessionally. Roseville Hyundai never accepted their error or tried work with me to fix it. I took my car to another regional Hyundai dealership, Folsom Lake Hyundai, explained the issues and the car was fixed the same day! Unlike Roseville, Folsom Lake's Advisors took the time to go on test drives and discuss the issues with me to quickly diagnose the problems. Folsom Lake Hyundai has earned my respect and business for the next ten years. I will never return to Roseville Hyundai and I urge potential customers to read not only this review but other reviews on the web to make an informed decision. More

Customer service here sucks and coming from finance manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 month manager. Purchases GAP and paid off loan and due a refund. Finance manager says they'll expedite the refund but never got check. Been over 4 months. Horrible service. Calling them and leaving voice mails and going there don't work. More

The staff was very friendly and helpful!! I really enjoyed my experience at Roseville Hyundai and would recommend others to visit. Brandon was very nice and I never felt pressured to buy or to upgrad enjoyed my experience at Roseville Hyundai and would recommend others to visit. Brandon was very nice and I never felt pressured to buy or to upgrade. He talked me through all of my options and made them easy to understand. He also spent some time showing me how to use the different features of my new car!! Thank you so much Brandon! I love my new car! More

Had a great car buying experience,Diego was amazing knew what I was looking for and he took the time to make sure we were happy with our brand new car,love my new accent gls and will recommend Roseville hyu what I was looking for and he took the time to make sure we were happy with our brand new car,love my new accent gls and will recommend Roseville hyundai to my friends and family knowing they will be taken care of. More

Very courteous and professional sales man. Brian, the sales manager was also very courteous and professional. Not my first car buying experience, but my best. Tom Farber sales manager was also very courteous and professional. Not my first car buying experience, but my best. Tom Farber More

We were met with a friendly, helpful and knowledgeable salesperson who help us select the car that met our wants and needs. The sales manager arranged the price we were given in advance through our USAA salesperson who help us select the car that met our wants and needs. The sales manager arranged the price we were given in advance through our USAA bank without haggling. Finance used our paperwork from the bank and it was an almost enjoyable experience. We also own a Hyundai Genesis and have regular service at this dealership. Robert Peace, Service Manager also provides excellent service. More

Roseville Hyundai is the absolute best car dealer! After getting my second vehicle in less than three years from Roseville Hyundai, I have nothing but great things to say about my experiences. Not o After getting my second vehicle in less than three years from Roseville Hyundai, I have nothing but great things to say about my experiences. Not only is the Hyundai product amazing, the process to drive away in a brand new vehicle is pleasant. Patrick Souza and Brian Shaffer impressed me with their honesty and professionalism. I will never go anywhere else to purchase or lease a vehicle. More

Came in looking to replace a car purchased from another dealership that I was unhappy with. I was refered to Brandon Wood by my parents who had purchased a 2013 Santa Fe from him about 4 months ago. They dealership that I was unhappy with. I was refered to Brandon Wood by my parents who had purchased a 2013 Santa Fe from him about 4 months ago. They could not stop talking about how well he and the staff had treated them. Coming to the lot I was unsure of which vehicle to purchase. Brandon was careful explaining the differences between the Azera and the Genesis to me. After taking 3 test drives I came to the conclusion that the Genesis was the car for me. I was given an amazing deal and could not be happier with my new car. And now I can say for once in my life I have bought a car right off the showroom floor! Thank you Brandon and Roseville Hyhundai! You are a great business and Im glad you put customer service first More