Rosen Kia Milwaukee

Eric Tharp never been more satisfied Went after buying an amazing Kia Forte Koup to the same salesman. Wasint planning on buying anything and he let me test drive a Kia Sorento and LOVED Went after buying an amazing Kia Forte Koup to the same salesman. Wasint planning on buying anything and he let me test drive a Kia Sorento and LOVED IT!! Got me into another amazing car by Kia the same day. Great car best salesman I've ever dealt with. Very satisfied will definitely be buying cars from Eric Tharp and the Rosen Nissan/Kia dealership for a while. Thanks again great dealership excellent coustmer service/satisfaction. More

Great customer service Nothing but positive experiences every time we use Rosen. Purchased 2 new Kia's in the last year and have brought them in for service & maintenance, e Nothing but positive experiences every time we use Rosen. Purchased 2 new Kia's in the last year and have brought them in for service & maintenance, everything has always been top-notch. From the service department to the salespeople to the managers & finance department. Had a misunderstanding about the spare tire on the latest vehicle and Jeff Rosen personally took care to get us one at no charge. Would highly recommend to anyone. More

Not sure I would come back I drove all the way from the northern part of the Upper Peninsula of Michigan to look at a 2012 Honda Odyssey. While I appreciate the fact that cars a I drove all the way from the northern part of the Upper Peninsula of Michigan to look at a 2012 Honda Odyssey. While I appreciate the fact that cars are quickly posted on the web, the information was incomplete (photos were not available and the price went up because of the work they did). Franco ended up emailing me pics because they had not yet been taken. When I arrived at the dealership, I took the car for a test drive and asked what work had been done since they got the car. I was told that it had been detailed and cleaned. I was not told that new tires had been installed or any of the other work that was done. On the way home, I noticed a slight vibration in the front end while going at highway speed and called to find out if new tires had been installed (I thought they looked new). Joe Rivera called me back to say that the tires were new. I asked if a front end alignment had been done and he said that it had not been done, but I could stop by Service if I wanted them to look at it. I stayed overnight in Green Bay and took it to the Honda dealership there and they said that an alignment should have been done when new tires were installed (and with the number of miles on the car - 53,000) and let me know where the issues were. Cost me $80. I also noticed that there is no oil change sticker so I don't know if they changed the oil or when the next oil change is due. Who knows what else they did... Why couldn't I have been given a record of what they did? The business person who did the paperwork with me seemed in a hurry to get me to sign everything and get out the door. It would be great to have photos of the sales staff on the website, along with contact information, so you have an idea of who you are speaking with and how to contact them. I'm not sure if I would drive all the way to Milwaukee to deal with these folks again. More

Thank you Mr Rosen and all Rosen crew TO JEFF ROSEN ATTENTION PLEASE: I have purchased 3 new autos from Rosen Suzuki then Rosen Kia. I take the surveys sent to me but sometimes good emp TO JEFF ROSEN ATTENTION PLEASE: I have purchased 3 new autos from Rosen Suzuki then Rosen Kia. I take the surveys sent to me but sometimes good employees need more than a survey result to let them know they are the reason for return business. I met you once. You were very helpful as are all your employees were and remain so today. I think your service is better than my wife’e Infiniti dealer. I have always had excellent experience with Rosen people. The was of making a service appointment on line accompanied by a follow up quickly by phone and email does give a sense of security and confidence as well as concern for the impression made by the Rosen staff and crews. Keep up your #1 service regardless of next vehicle purchased —— It will have the Rosen Decal on the car. Thank you again Mr Rosen John Cole 14265 Lenox Drive New Berlin 53151 More

A Good Experience Except For Keith This is my opinion based on my experience at Rosen with purchasing a new car. I suspect that some people will have a better experience and some people This is my opinion based on my experience at Rosen with purchasing a new car. I suspect that some people will have a better experience and some people will have a much worse experience. Rosen is a typical dealership and I suggest purchasing a vehicle through them if they are offering the best price. They will play all of the same typical dealership games and just be ready to play your best game. Don't ever put money down to hold. Verify the Monroney sticker shows everything you expected and verify everything you see listed on the Monroney sticker is on the vehicle before you sign anything. Get your own financing from a good credit union and don't get talked into the "extras." Extended warranties from the dealership come with hooks and can be purchased from numerous sources long after the sale is complete. Get multiple dealerships fighting for your business and always be ready to walk if you start to feel the dealership is not being honest with you. Once you've signed something or put money down you have given the dealership full control over the rest of the transaction, and walking away becomes costly. Make the dealership work in your time frame and on your terms. Don't let them rush you, you set the pace. Above all, when dealing with Rosen, watch out for Keith in finance. My experience at Rosen was going very smoothly until I started dealing with Keith. I imagine he's been there a while and that his strong arm tactics have successfully worked on pushing people into unfavorable financing terms. I don't believe he realizes that his approach will ultimately cause Rosen to lose repeat customers. From my experience, if you show weakness at all he will try to bully you. I find his belligerent approach is unprofessional and he doesn't know what true customer service means. Instead of treating me like a customer about to spend a significant amount on a new car, I found that he issued commands to me and yelled orders across the sales floor. The last time I dealt with a disposition like that was with my grade school teacher who was going through a divorce. Thirty years later I've met his equivalent. Keith's level of frustration with every step of the process reeked of someone who needs to consider looking at doing something else with their life. I keep reading reviews about Katherine Winters at Rosen. I don't know if she still works at Rosen, but if she's available she sounds like the person to work with and find a way to avoid Keith. Anyone but Keith. More

BEST car buying experience EVER!! Went to Rosen Kia to purchase a Sportage for my daughter and lease a Sorento for myself. While in discussion with our salesman Adam, (whom I have to Went to Rosen Kia to purchase a Sportage for my daughter and lease a Sorento for myself. While in discussion with our salesman Adam, (whom I have to say was extremely patient and profressional with us) my husband was getting pretty hungry. Abe the GM happened to be walking by and told us to go ahead and order something from Jimmy Johns up the street, and he would take care of the bill! We hadn't even come close to finalizing a deal yet. After the contract for my lease was completed, we headed into the finance office for the purchase of the Sportage, that's where we met Dave. (Another very profressional, patient employee at Rosen) At first it did not look like the payments were going to work for my daughter, but between Abe and Dave, they worked magic! We drove off the lot in our new vehicles that day, and both had a full tank of gas. I've already recommended Rosen to 2 of my friends) We will be customers for life. More

Failed engine and terrible customer service...not a good day So I drop off my 1 year old 2013 Kia Optima Hybrid and a few hours later got a call that my engine needs to be replaced. What an AWESOME start to the So I drop off my 1 year old 2013 Kia Optima Hybrid and a few hours later got a call that my engine needs to be replaced. What an AWESOME start to the work week. So Chris in the Service Center, who is AWESOME BTW, explains the situation, tells me its under warranty, won't cost me anything, etc etc...of course I know this, but I appreciated his explanation. He also mentions Rosen is going to provide me a loaner, although Kia does not provide this, they are going to do it anyway, etc, etc. But honestly when someone's engine blows in a 12 month old car, wouldn't a loaner car be expected anyhow, especially if you need to keep my car for over a week? So at this point, I am disappointed that my engine needs to be replaced but from here on, customer service is all that matters, right? Here is when things went down hill, VERY fast! Enters the picture, Abdul. I am taken to Abdul for the loaner car, keep in mind they have my car, and before I sit down he ask for my drivers license and insurance. Remember, I am already disappointed, so my response is really? No one said I needed my insurance card. So now I have to go back and find Chris, who has to find my car and then I have to locate my insurance card and go back to see the bright and shining personality(not really) of Abdul. Now I am just irritated by this guy and his, get out of my hair attitude or at least that is how I felt. So they give me this 2013 Nissan Sentra, which once again, I really appreciate, but come on!!!! This was obviously a base model and it ran like one too. I mean, I know my Kia Optima is no $100K car but really? Is it to much to expect something remotely comparable to what I was driving?!?! So I call Abdul a day or so later and ask if he has anything else comparable to my car, they could give me. Once again, that bright and shining personality(not really) just really reflects through the phone. Once again, I immediately get irritated and say to xxxx with this. So today I went and rented me a Premium level car from Enterprise, which is absolutely comparable in style, size, and power of my Kia and returned the loaner. With all that said, note to Abdul, whether you care or not about your customer, how about showing some compassion or at least some type of concern that a product you sale/represent failed them and you want to show that customer they are your #1 priority. Secondly, although I appreciate the loaner, remember people would want/prefer something comparable to what they were driving, not something they were driving back in high school. Lastly, this Hyundai Azera is pretty NICE!!! But I do have one questions though, which is rhetorical. I have taken my car in every 3K miles for an oil change and this last service included the 15K recommended service. I do not know what all the services included (my mistake for not understanding), but with all the service events, especially the last 15K service, there was no indication I was having engine problems?!?!?!!? Or is someone going to tell me my engine just so happen to fall apart in the last 3K miles!?!? No error codes in the computer, no nothing? Just seems odd to me More

I liked Matt immediately for his knowledge of the vehicle ! He was answering my questions & giving me info as if he owned this vehicle in his private life. He is such a genuinely friendly gentleman with a ! He was answering my questions & giving me info as if he owned this vehicle in his private life. He is such a genuinely friendly gentleman with a sweet sense of humor. I also met with Don who worked on the financial part of the sale.. He explained that process very well. I took my Soul in last evening to have the sealer & interior protection be taken care of and Abdul just called to say it was ready for pick-up !! Everything is going so smoothly & at a great pace.. I can't believe I'm so lucky ! I also talked with Faith and she also welcomed me to the "Rosen Family" . I think I'm being treated better than family... And am liking it !! See you Saturdays for a car wash & donuts sometimes !!! Lol ! My youngest son might be looking for a used truck in the future and I would like Matt to help with that also. I'll let you know . Janet VanBrunt A new 2013 Kia Soul buyer !!! ?? More

I will NOT go back to this dealership. The sales guy was very unprofessional and rude. It took over 10 minutes for someone to come over and ask if we needed help after I was already in the office. I was tol very unprofessional and rude. It took over 10 minutes for someone to come over and ask if we needed help after I was already in the office. I was told what my car payment was going to be before the guy even asked my name or did a credit check. He asked the same questions 3 times. I was really upset because I bought and paid for my first new car from them and to be treated like I was a bum off the street looking for some hand out. I felt like he didn't even want to make a sale. If that is how you feel I think you are in the wrong line of work. So I took my business else where. More

There are many reason I decided to buy at Rosen Kia over its competitors. Listed below are a few of those reasons. - The customer service I received from my Salesperson, Nick Reed, was unmatched to the pr its competitors. Listed below are a few of those reasons. - The customer service I received from my Salesperson, Nick Reed, was unmatched to the previous 5+ dealerships I had visited. - I knew exactly what I wanted and was looking for and therefore, did not feel pressured to purchase anything other than what I wanted and was looking for. - I asked for both lease and purchase numbers and got both, with a little time. - The finance manager, Keith, was able to get me an interest rate that bet my credit union, which is pretty unusual. - Faith WAS AWESOME TOO!! Great customer service! - Lastly, not sure if I got a "fair" deal(define a fair deal when buying a car....), BUT I got a deal that I know worked out for myself and Rosen, which is all that matters and I walked away as a happy, plan to return(repeat) customer. More