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Rosen Hyundai Greenfield
Greenfield, WI
279 Reviews
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Showing 279 reviews
January 29, 2025
Do not take your vehicle here for repairs if it is stolen. I made the mistake of doing that. I was told to take it to Don Jacobs Toyota even though my vehicle is a Hyundai and I really wish I would stolen. I made the mistake of doing that. I was told to take it to Don Jacobs Toyota even though my vehicle is a Hyundai and I really wish I would have listened. My vehicle was stolen on November 13 and recovered on November 14. It was towed to Rosen Hyundai on the 14th with steering column damage and the driver's side front door handle missing. The passenger side window was halfway down and because of the theft, I wasn't able to close the window. I called and told them to please put something over the window so rain wouldn't get in anymore. I was assured they would and they didn't. The insurance company told me to go and get my stuff out of the vehicle on the 19th of November because it would be detailed when the repairs were complete. I let Antwone at Rosen know I was coming to do that and the inside of my vehicle was completely soaked because they didn't do anything with the window until they knew I was coming there on the 19th. My vehicle was there for 10 1/2 weeks (2 1/2 months!)! Antwone was terrible at responding and keeping me updated. He was also caught in a few lies. My daughter (who worked in dealerships as a service advisor previously) talked to the service manager and he didn't know what was going on. A service manager that doesn't know what is going on in his shop. What is that?!?! My vehicle was supposedly done on January 27, so I went there and it was not detailed. Antwone took a long time to get it because he took the papers and manuals the thieves threw around in there and put it all on the passenger side floormat and put it in the back and pretended like it was detailed. I refused to take it, so they were supposed to send it out for detailing (that the insurance company had already paid for) on January 28. I went to pick it up after work on the 28th and it was wiped down and vacuumed not very well. I think they just did it there and lied again. I had a bad experience once before, but nothing like this. I thought taking it to a Hyundai dealership would be the best decision. I was so wrong. It was an awful experience and I wouldn't want anyone else to go through that. Having a vehicle stolen is so violating and difficult, but they were able to make it even worse. More
by hollydp
Employees Worked With
Antwone Holston
November 09, 2024
I was told it would take one hour to change the oil and rotate the tires. 1 hour and 45 minutes and still not done. Very disappointing. Will think twice about buying/ serving at Rosen rotate the tires. 1 hour and 45 minutes and still not done. Very disappointing. Will think twice about buying/ serving at Rosen More
by davekasulke
Employees Worked With
Freddie Salim
October 01, 2024
Worked with Suzy Car. ...very professional and up beat, she was very attentive to our needs and addressed all of our questions. Every body we dealt with at Rosen was po ...very professional and up beat, she was very attentive to our needs and addressed all of our questions. Every body we dealt with at Rosen was polite and customer service oriented. Very happy. More
by wolf11919
Employees Worked With
Suzy Car
August 11, 2024
Suzy made buying a car easy and fun. I appreciate her kind, non-pushy demeanor and she is the reason I chose to purchase at Rosen. I came in planning to purchase a used car and chose a n I appreciate her kind, non-pushy demeanor and she is the reason I chose to purchase at Rosen. I came in planning to purchase a used car and chose a new car instead after talking with Suzy and comparing prices. More
by Born2bqueen
Employees Worked With
Suzy Car
July 23, 2024
Everyone was great to deal with. The car buying process was quick and they didn't try to pressure me into things I didn't want. Suzy Car the sales associate was the bedt! The car buying process was quick and they didn't try to pressure me into things I didn't want. Suzy Car the sales associate was the bedt! More
by christine.stewart18
Employees Worked With
Laura Morales, Freddie Salim, Niko Torres, Billy Kowalski, Tom Szumiel, Suzy Car, Johnny Greenwood, Adrian Ruvalcaba, Axel Villagran
July 09, 2024
Would give 0 stars if possible. Appointments mean nothing at this dealership! Vehicle wasn't ready at test drive appointment and we waited 45 minutes for them to go put gas in the c Appointments mean nothing at this dealership! Vehicle wasn't ready at test drive appointment and we waited 45 minutes for them to go put gas in the car. Waited 2 hours for appointment to sign paperwork that took less than 5 minutes. Never got copies of said paperwork that they were going to email because they were busy. Requested another time to have it emailed and it wasn't done. Then asked for it to be mailed and it wasn't done. They also messed up the title so I had to go to DMV to get it fixed. I ended up having to drive an hour to the dealership to get the paperwork and it wasn't on site so I had to wait again. More
by bsiehr1019
Employees Worked With
Suzy Car
May 16, 2024
Laura was great and very easy to work with. She made sure the vehicle we purchased was detailed again before we left. Would work with her again anytime. Thanks She made sure the vehicle we purchased was detailed again before we left. Would work with her again anytime. Thanks More
by robbins.w86
Employees Worked With
Laura Morales
May 05, 2024
When I went to Hyundai Laura stood out as a sales representative. She knew her stuff paid attention to my needs and showed an interest, in assisting me in choosing the car. Her explanations were easy representative. She knew her stuff paid attention to my needs and showed an interest, in assisting me in choosing the car. Her explanations were easy to follow. She remained patient from start to finish. Laura ensured that I was fully aware of all my choices, without pushing me which made the car buying process effortless and pleasant. I would definitely suggest her to anyone stopping by Hyundai. - Jossue More
by Jossueperezvilla
Employees Worked With
Laura Morales
