Rosen Hyundai Greenfield

Took 6 weeks to get work done. Called over 8 times trying to get updates and no one knew anything about it. Our service tech Antwone texted us that the replacement wheel was in the Called over 8 times trying to get updates and no one knew anything about it. Our service tech Antwone texted us that the replacement wheel was in then never responded when we asked to schedule service. Called and asked several times without getting the promised "we will call back when we figure out what part was ordered and what is needed". Ended up calling again and requesting a supervisor and getting upset to get the ball rolling and suddenly it was scheduled and completed in days. What is going on at this dealership? More

Costumer service was terrible all the way up through management. Very passive aggressive when speaking with manager in service. Did not believe anything that I was told, in fact called Hyundai directly management. Very passive aggressive when speaking with manager in service. Did not believe anything that I was told, in fact called Hyundai directly to verify. Would not recommend More

"Repair" made things worse, not better. Went in to get a very minor steering noise fixed so I could pass on this vehicle to a family member. Steering worked perfectly before bringing it i Went in to get a very minor steering noise fixed so I could pass on this vehicle to a family member. Steering worked perfectly before bringing it in. After the "repair" the steering was worse; wouldn't return to center, was stiff. So we brought the car back in. Were told that another repair had to be done to completely fix the problem with another hefty bill attached. Still waiting to get it back. I'd have a better working vehicle and $2500 more if I had never brought it in. Just frustrated. More

I couldn't believe how poorly the coffee machine was maintained! I got no coffee while I waited. maintained! I got no coffee while I waited. More

I came in with a blower fan issue on my recently purchased auto, explained the issue to Rich and they fixed it immediately at no charge. Great service purchased auto, explained the issue to Rich and they fixed it immediately at no charge. Great service More

Love video of entire car. Happy with service. Will definitely continue all my service here. Happy with service. Will definitely continue all my service here. More

I don't look forward to auto shopping,but Laura Morales and the team at Rosen Hyundai made it actually as pleasant as possible.Highly recommend Laura and the team at Rosen. Gary S. and the team at Rosen Hyundai made it actually as pleasant as possible.Highly recommend Laura and the team at Rosen. Gary S. More

This was an awful experience from start to finish. The dealership kept my car for 17 days and did not stay in contact with me to keep me updated on the repair. No repair was even done to my vehicle. I The dealership kept my car for 17 days and did not stay in contact with me to keep me updated on the repair. No repair was even done to my vehicle. I was initially told that a part was being order. After a week, I called for an update and was told the part was installed but there were still fault codes. The following week, I was told that no repair was done at all. The fix that I needed was currently unavailable with no estimated availability. That information could have been communicated to me two weeks before. Absolutely terrible customer service. More

The service tech was polite and professional. The waiting area was clean. The service was done on time. The waiting area was clean. The service was done on time. More

They didn’t diagnose, fix the problem, or follow up with me. I had the feeling there were not enough personnel working in the service department. On hold for a long time only to be sent to someone’s voicema me. I had the feeling there were not enough personnel working in the service department. On hold for a long time only to be sent to someone’s voicemail. More