Rosen Hyundai Greenfield

I Love the dealership they are always helpful and willing to help a woman out . The sitting room and the show room and even the garage area is alway clean and neat! People are friendly and helpful! Thanks Ro to help a woman out . The sitting room and the show room and even the garage area is alway clean and neat! People are friendly and helpful! Thanks Rosen ! More

Fast friendly service. They also were able to give me a ride home and picked me I p. They also were able to give me a ride home and picked me I p. More

Rosen Hyundai Greenfield has been reliable and mostly great service. I have had two service issues since going there many times, and they have shown concern to make it right both times. Most visits hav great service. I have had two service issues since going there many times, and they have shown concern to make it right both times. Most visits have gone very well. More

The service representative was very friendly and kept me informed. I also love that there are weekend hours informed. I also love that there are weekend hours More

I was asked to call with my credit card number to Jailen. I called three times with no return phone call. Finally I asked the lady who answered the phone about my rim. I was then told it was in. Why did I called three times with no return phone call. Finally I asked the lady who answered the phone about my rim. I was then told it was in. Why did nobody call me? I then was told it would take about 1.5 hrs. After 3 hours I call Jailen again. No return phone call. I left two more message at 4 hrs and 5 hrs. Again I had to ask the lady who answered the call and was told my car was done. Because it was 5pm there was no shuttle so I had to uber. When I asked Jailen why the terrible communication he said he left a message at 3:30. I had no call or message. The communication was absolutely horrible. I had to do all the chasing. The shuttle driver who took me home was great!! More

I had a flat tire on a Thursday night and Friday morning I was searching for a dealership to get me in ASAP. My local dealership couldn't get me in until Monday so I called Rosen Hyundai in Greenfield and t I was searching for a dealership to get me in ASAP. My local dealership couldn't get me in until Monday so I called Rosen Hyundai in Greenfield and they were great. They had my tire in stock and got me in immediately that day. Jonathan Perez was FANTASTIC to work with. He answered every question/concern I had and got me set up with a new tire and a replacement canister for my roadside kit. I was very happy with my experience and would highly recommend this dealership. And of course I highly recommend Jonathan Perez! More

The amount of bafoonery I experienced should give anyone pause before having service done with this dealership. My appointment time/date was not respected. I was charged for service that wasn't done. I was pause before having service done with this dealership. My appointment time/date was not respected. I was charged for service that wasn't done. I was double charged for a part. My car was not looked at until late in the day of my appointment, and my call was not returned as promised on the status. It was expected to be a same-day turnaround. The next day I had to call to get information. I was told the part could not be installed and I would be charged nothing unless I wanted to take the new part with me. I declined and planned to pick my car up at 4:30 pm. I received a call later in the day that the part was installed but I would get a discount. I arrived to pick it up, was charged as per the part and installation, and received a discount for a total of $700+. Upon opening the hatch I found the old part and the new part in the back of the car. Nothing had been installed. I requested that all the parts be removed from my hatch and I get a full refund. I was told the refund would show up within 5-7 business days. I checked my credit card online the next day. I had been charged the original $700+ and another $500+. Then both charges were reversed and pending. I never signed off on the $500+ payment. Completely unacceptable. More

Always fast, efficient and I love the video they send with information on what’s going. Yessenia was great to work with, as is everyone in the dealership. with information on what’s going. Yessenia was great to work with, as is everyone in the dealership. More

Charleen made my experience great. I was in and out as promised. Absolutely Nice customer service I was in and out as promised. Absolutely Nice customer service More

My service advisor Yessenia was great. Knowledgeable and her communication was great. Explained everything thoroughly and wasnt pushy with upsells. Will deal with her when servicing my 3 H Knowledgeable and her communication was great. Explained everything thoroughly and wasnt pushy with upsells. Will deal with her when servicing my 3 Hyundai vehicles More