Ron Tonkin Kia

I feel very violated! Im disabled. They took advantage of me I couldn't walk. they kept pressuring me to stay and they would bring paperwork outside to me in my new car th Im disabled. They took advantage of me I couldn't walk. they kept pressuring me to stay and they would bring paperwork outside to me in my new car they would not let me leaveI bought a car for 11000 I paid it off in 3 months I traded it in and was forced to buy another car. I kept crying saying I had to go home.I was in terrible pain. I have 3 spinnal diseases. Ive had 3 back surgeries. I feel so violated. More

My husband and I purchased a 2012 Kia Sorento, brand new off the lot. The dealership obtained this vehicle from another dealership, because they did not have what we wanted. The car arrived damaged, and Ron off the lot. The dealership obtained this vehicle from another dealership, because they did not have what we wanted. The car arrived damaged, and Ron Tonkin assured us they would make our vehicle "new" again and all items would be fixed 100%. We really enjoyed our saleswoman , who was very nice, but felt pressured because we really needed to replace our second car. Items needing to be repaired were noted in writing, and we signed the paperwork, purchasing the car for full sticker price. That's where our trouble began. We took a trip out of state in the car shortly after purchase, and brought the car into the dealership to have the repairs we had been promised completed when we returned ( we had had to reschedule an appointment before our trip because of illness). I was told we would have a loaner car- when we arrived, there was none and I was sent to a rental agency down the street, where even after assurances that the dealership would cover the cost, a rental charge was placed on my debit card for the rental car. The car I received was FILTHY. When I arrived to pick up my car, it was Friday the 13th. I explained my dissatisfaction at having to pay for the rental, and the service manager told me had "no idea" that customers were being charged for deposits on these cars, and he would "look into that." I was also told my car was "overdue" for an oil change, at 4,800 miles. I was told the Kia service manual I was provided was "wrong" and that our salesperson was "wrong" when she had read us the maintenance recommended by Kia. The service manager then admitted to me that it is the dealership that recommends oil change every 3500 miles, and that he "personally owns 2 Kias" and changes the oil every 2000 miles. Thats fraud to drum up extra revenue for the dealership. I left with my car, and unfortunately, did not do a full inspection of the car at the lot. After stopping for groceries, I found bumper damage, and black marks all over the back interior and headliner of my car. I immediately called the dealership and the service manager A) apologized to me B) said it has been a "horrible" day and C) promised me that if I brought the car in again, the dealership would fix all damages to my car. I returned with the car, and this time a very nice loaner car was waiting for me. When I returned to pick up my car, not only had the repairs NOT been completed to my satisfaction ( and I stated this in writing upon pickup) the service manager was now cold, rude, and arrogant. He now informed me that the dealership had previously noted damage to my car, and so "as a courtesy" had buffed my bumper, but that is all they were willing to do! This was a BRAND NEW CAR! It had no scratches, dents dings or damage when I brought it in to be repaired, and I have copies of all repair paperwork. I also have time and date stamped photos that show damage to my car upon leaving the dealership the day the "repairs" were shoddily done. I left my number and name and purchase date at the dealership with the salesperson who sold us our car, and the owner/general manager NEVER returned my call. I filed a complaint with Kia corporate, and worked with them ( they immediately sided with the dealership, even though I had photos, video and my service printouts showing no damage) and they quit returning my calls. I didn't ask for a new car, any monetary offers, or anything but my $31,000 car to be in the same condition it should have been when I bought it. Excuses from the service manager were "well , you had a lot of stuff in your car when you brought it to us." Yes, I sure did. I had a small Rubbermaid tray of cleaning supplies and a plastic bag of rags, a 12x12x12 box being mailed out of state, a fabric bin full of folded cloth grocery bags, and a brown grocery bag full of clothes going to Goodwill. Not one of those items could have caused black marks around the site of the damage, which is on the roof and side of the car, around what they repaired. We also have a ticking noise when the fan and air conditioner are used, a fact we immediately noted. The dealership says "cannot duplicate", even though we have video of the car and you can clearly hear the loud ticking. Ron Tonkin told us "Kia corporate doesn't care that you have video, they only go by what we tell them. " We are DEEPLY dissatisfied with this dealership, and are having our scheduled maintenance done elsewhere. We do not recommend this dealership as a place that stands behind their vehicles or their service. They are dishonest and deceitful. We have paperwork, phone records, photos and video to backup everything stated here. More

Derek went above and beyond what I expected to get the the deal I wanted on precisely the car I wanted. He did most of the work over the phone and I spent barely an hour of my time in the dealership. I re the deal I wanted on precisely the car I wanted. He did most of the work over the phone and I spent barely an hour of my time in the dealership. I really felt as if he bent over backward to accommodate me. I've bought my last two cars here and it's always been my preferred dealership but this time was exceptional. No pressure to get what I didn't want and was treated with respect the entire time. More

We called Ron Tonkin Chevy dealership on Saturday asking to go in and see a Toyota truck. He said it was at a neighboring dealership but he could have it brought to them. He called us Sunday morning to info to go in and see a Toyota truck. He said it was at a neighboring dealership but he could have it brought to them. He called us Sunday morning to inform it was a Ron Tonkin Kia specialty car and had to be sold there. We said fine and called Ron Tonkin Kia. We asked if we could come see the truck. He said he wanted to make sure it was still there and he would call us back. He called back to let us know it was in the shop. We asked when it would be out. he said Monday, so we set up an appointment for Monday at 3pm. We get there and are told they can't sell the truck because they just found out 15 minutes before we arrived that there is frame damage. As we were leaving they were trying to get us to look at other cars(much more expensive and not in our price range). I feel like they only wanted to get us into the dealership to try and sell us something else and that there was nothing even wrong with the truck. We will never deal with them again and I suggest you stay as far away from them as possible. More

We went to this dealership twice and was assisted by the same salesman. The fist time we sat inside a car where, after starting the engine, noticed the check engine light was on. In addition, something wa same salesman. The fist time we sat inside a car where, after starting the engine, noticed the check engine light was on. In addition, something was squealing so loud we were uncomfortable to drive it and left. The second time we went was because we found another car on Craig's List and it looked nice at first. After a mile or so of test driving, this car also started making a squealing noise. Even though we were going to try and make a deal, this salesman showed no interest in even talking to us when he found out we wanted to trade in an older car and suggested we just sell it our self. We were offered no hospitality and didn't even sit at a desk but were told to wait in the lobby. It was the most uncomfortable and insulting experience we have had in a long time. This experience fits the stereotypical "used car salesman" and we would never recommend anyone shop here. More

I'm sad to say that I seldom take the time to write a review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the ye review, good or bad, to share my experiences with buying transactions. I just had to make time to do this one. I've purchased many cars over the years and I've had fair customer service and sometimes even good. This is my first time dealing with Tonkin Kia and my experience was OUTSTANDING! Much of the reason for that has to do with the sales rep who made sure I understood everything about my new car and bent over backwards to make sure that I was able to have a smooth car buying experience. I would definitely recommend this dealership to anyone who asked. Great job! More

I just purchased a 2012 Kia Sportage. Elizabeth Salazar is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's pr is the internet sales rep who worked with me, and she is the reason for my posting here. This is an opportunity for me to say out loud that she's probably the best auto sales person I've dealt with over the more than 40 years that I've been buying cars. She worked hard to accommodate me in my choices with my vehicle...and her honesty was very surprising to me. For many of my vehicle purchases, I've felt that I had to be extremely vigilant in order to keep from being fooled into a deal that wasn't right for me. Not with this lady! She was sensitive - AND has a sense of humor with a pleasant personal approach to selling to her customers. Maybe the auto sales industry needs more of these women - to do business with other women. I contacted other dealerships prior to Ton Tonkin Kia. The gentlemen that I dealt with didn't seem to take me seriously. They were blatant in just wanting to push me into pricing and options that weren't a good fit for me. When they found that I didn't WANT what they were pushing, they were ready to write me off. Elizabeth stuck with me - even sharing some humor over the process. It only took me a day...ONE day...to find the vehicle I wanted, qualify for lending, then make my decision. Women...go see this lady!!! More

Fantastic experience. No pressure to buy but when I said I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will b I wanted to buy, they bent over backwards to accomodate us. Great price for the vehicle and an even better price on the extended warranty. I will be telling everyone about the easy buying experience we had and sending them to see Steve. More

Very high pressure sales. Once they found out we liked a car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price the car they weren't going to let us leave until we signed. Very abrasive. Since we had not checked their prices on line first they started the price their asking price 3k higher than what was posted online. Also on the quote sheet they gave us at first put in an extra $2500 for extended warranty. I felt like I was back at an old time shyster lot. All buyers at all lots should beware adding extras is a common tactic these days. More

I purchased a 2011 Sportage with Nav During our test I purchased a 2011 Sportage with Nav During our test ryan said that if I purchased the car and I would need a special ipod cable as Kia was unique I purchased a 2011 Sportage with Nav During our test ryan said that if I purchased the car and I would need a special ipod cable as Kia was unique I took delivery of the car last week and have yet to get a cable I was told in service that I could purchase one for $40 Seems kind of tacky when you spend $25K for a new car than you must spend $ 40 for a cable I called Ryan this week asking if he could help me in getting a cable and he replyied YES He has yet to call be back I would like to move forward and complete this transaction Can you give me a cable for my ipod thanks More