Ron Tonkin Kia

Brought my KIA Niro in for semi annual oil change. Was greeted very warmly by Makayla. Told work would take about an hour and explained clearly what the charge would be. Car was ready in less than Was greeted very warmly by Makayla. Told work would take about an hour and explained clearly what the charge would be. Car was ready in less than an hour. Makayla finished the paperwork and I was all set to go. Very good experience. Felt like everything was done very professionally. More

I just wanted to come on here and say thank you to Jennifer Lopez in service. She was so nice on the phone when I called in. My son had just passed away and she was so caring on the phone and I even c Jennifer Lopez in service. She was so nice on the phone when I called in. My son had just passed away and she was so caring on the phone and I even came in on his birthday and she remembered when I came in and that really went a long ways with me. I will be back to see see her again. Thank you Jennifer More

I just wanted to come on here and say thank you to Jennifer Lopez in service. She was so nice on the phone when I called in. My son had just passed away and she was so caring on the phone and I even c Jennifer Lopez in service. She was so nice on the phone when I called in. My son had just passed away and she was so caring on the phone and I even came in on his birthday and she remembered when I came in and that really went a long ways with me. I will be back to see see her again. Thank you Jennifer More

Very nice people. Comfortable place to hang out. Love the coffee machine. Nice and clean Comfortable place to hang out. Love the coffee machine. Nice and clean More

The personnel is very accommodating and kind. Service department is upfront about costs and knowledgeable, and services are timely. Service department is upfront about costs and knowledgeable, and services are timely. More

Sales staff was very helpful and busy. Tyler was great ! My only negative was the showroom was rather unkempt! Tyler was great ! My only negative was the showroom was rather unkempt! More

Arrived early for appointment. Was greeted by Makayla at service desk. Very helpful ant courteous. Mikaela listened to my concerns and addressed them all. I was very pleased with Was greeted by Makayla at service desk. Very helpful ant courteous. Mikaela listened to my concerns and addressed them all. I was very pleased with the service and kind reception by Makayla. More

They promptly fixed my issue with my check engine light on my 2023 Kia Niro. They also took pictures and offered me additional maintenance, but were not pushy when I denied some additional parts. Staff is on my 2023 Kia Niro. They also took pictures and offered me additional maintenance, but were not pushy when I denied some additional parts. Staff is always very friendly and communicates well throughout all of my service appts there. More

They were quick and friendly when purchasing, but there are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 charge credits with my purchase, but I didn't receive the code for them. I followed up and they indicated that they were working on finding out the issue. I mistakenly filled out the survey, and from then on they stopped responding to me. I texted a couple of times to follow up, no response. I then called to find out what was going on and was told that the credits weren't offered any longer, despite being told I would get them. When I brought up I was told I would get them and therefore should still receive them as their mistake wasn't my fault, the salesperson said they would have have their manager call me back the next day. Four days later, and haven't heard back. Beyond that, I used their website to price my trade in. My car had very low miles and was excellently maintained. They offered the value in the range their website gave for that model with twice as many miles. I realized shortly after when they priced out the my trade in, they didn't put the actual miles in for the trade in value, but went with the default, expected miles. All in all, I can't recommend them, it has been a very, very frustrating experience. I used Costco, and will be reaching out to them to update my review with them. The first part of this review, above, was originally posted on Google, and a representative replied asking for me to reach out via email to discuss my issues with the dealer. I did so the following evening (Thursday the 20th at about 9:30 PM). It has been a week since I emailed (today being the 28th), and there has been no phone call or email. I'm beginning to wonder if not responding is part of their customer outreach training program. This is one of the absolute worst customer experiences I've had. Usually companies have the decency to not respond to you before you do a survey, as well as after, but to make it so blatant that the survey is the only thing that matters is quite shocking. More

Service was helpful and they successfully coordinated a repair of my car. My service representative was awesome. She was direct and knowledgeable. I experienced a great effort to provide me good service in repair of my car. My service representative was awesome. She was direct and knowledgeable. I experienced a great effort to provide me good service in my situation. More