Ron Tonkin Kia

They were quick and friendly when purchasing, but there are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 are a number of other issues. First, they were very responsive until I filled out the survey. I was told by the sales rep that I would receive 1000 charge credits with my purchase, but I didn't receive the code for them. I followed up and they indicated that they were working on finding out the issue. I mistakenly filled out the survey, and from then on they stopped responding to me. I texted a couple of times to follow up, no response. I then called to find out what was going on and was told that the credits weren't offered any longer, despite being told I would get them. When I brought up I was told I would get them and therefore should still receive them as their mistake wasn't my fault, the salesperson said they would have have their manager call me back the next day. Four days later, and haven't heard back. Beyond that, I used their website to price my trade in. My car had very low miles and was excellently maintained. They offered the value in the range their website gave for that model with twice as many miles. I realized shortly after when they priced out the my trade in, they didn't put the actual miles in for the trade in value, but went with the default, expected miles. All in all, I can't recommend them, it has been a very, very frustrating experience. I used Costco, and will be reaching out to them to update my review with them. The first part of this review, above, was originally posted on Google, and a representative replied asking for me to reach out via email to discuss my issues with the dealer. I did so the following evening (Thursday the 20th at about 9:30 PM). It has been a week since I emailed (today being the 28th), and there has been no phone call or email. I'm beginning to wonder if not responding is part of their customer outreach training program. This is one of the absolute worst customer experiences I've had. Usually companies have the decency to not respond to you before you do a survey, as well as after, but to make it so blatant that the survey is the only thing that matters is quite shocking. More

Service was helpful and they successfully coordinated a repair of my car. My service representative was awesome. She was direct and knowledgeable. I experienced a great effort to provide me good service in repair of my car. My service representative was awesome. She was direct and knowledgeable. I experienced a great effort to provide me good service in my situation. More

Best car buying experience I've ever had. Everyone very knowledgeable making it a quick and easy process Everyone very knowledgeable making it a quick and easy process More

I had an amazing experience at Ron Tonkin Kia. All of the staff were exceptionally welcoming and helpful for my first solo car purchase. I felt very taken care of. Greg ansked me great questions a All of the staff were exceptionally welcoming and helpful for my first solo car purchase. I felt very taken care of. Greg ansked me great questions anbout my finance goals to set me up with the right vehicle. Aimen in sales was amazing in helping me find a vehicle i loved. All my questions were carefully answered and i felt really grateful and happy at the end of my purchase. 10/10 recommend going here for your next car purchase, their staff takes care of you and makes sure you leave with the car of your dreams. (Also rebecca was the sweetest in helping me get setup when i arrived!! ) More

Im very happy with my new car thank you Jose for you help me is good me is good More

“Great service! He was helpful, informative, and truly cares about the well-being of customers.” He was helpful, informative, and truly cares about the well-being of customers.” More

Very well organized and professional, kept me informed and comfortable. Decent facilities for rest rooms. Sometimes there was a lot of noise in waiting room and music was awfull! and comfortable. Decent facilities for rest rooms. Sometimes there was a lot of noise in waiting room and music was awfull! More

My Service Makayla did such a great job helping me getting my Sorento serviced. Makayla has excellent customer service getting my Sorento serviced. Makayla has excellent customer service More

The sales and other staff were very friendly and professional. The terrible experience stemmed from the price negotiation, as it often does. I had a platinum Ford Expedition in good condition and I professional. The terrible experience stemmed from the price negotiation, as it often does. I had a platinum Ford Expedition in good condition and I knew from market research it would probably sell at a dealership for in the low $20,000s. I am pragmatic and understand the let need to make a profit so I was hoping to get $18,000. They came back with $12,000 and I was astounded. I finally got them up to $14,000 but could not hold out as I had my 5 children there and we needed the vehicle and they said they had someone coming to look at the vehicle. It was very disheartening to then see the dealership then list the vehicle for over $23,000. I know they need margin and I am definitely ok with that on a trade in but the dishonesty and taking advantage of my situation was terrible and they should be ashamed. More

sales person Tyler was verry nice. The finance person not verry pleasant we were paying cash. The finance person not verry pleasant we were paying cash. More