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Romeo Toyota of Glens Falls
Glens Falls, NY
782 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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782 Reviews of Romeo Toyota of Glens Falls
May 15, 2018
Amazing staff to work with. Your staff has always made us feel as if we are special people, not just another customer. We have had many Toyota Camerys, and now that we are older Your staff has always made us feel as if we are special people, not just another customer. We have had many Toyota Camerys, and now that we are older, we drive a Rav 4 (it's easier to get in and out of.) Each Toyota has always been a joy to drive. Thank you to all of you, from the least to the greatest. We'll be back!!! Dan & Janice Belden More
by jbelden43
Verified CustomerEmployees Worked With
Jim & Staff in the service dept., Tina North, Colleen Pitkin, Joe Taylor, Walter Foster
May 15, 2018
Class Act Buying a car can be stressful. But I never felt stressed at all. Joe never put any pressure on me to buy a car. I was looking at a used car on the lot Buying a car can be stressful. But I never felt stressed at all. Joe never put any pressure on me to buy a car. I was looking at a used car on the lot but Joe was able to put me in a brand new 2018 C-HR for cheaper. When I took delivery on the car Joe took the time to go over everything. He even paired my phone with the car. I had a wonderful experience at Glens Falls Toyota!! I'm looking forward to working with them again. More
by Dusty0324
Employees Worked With
Ben Fuller, Joe Taylor
May 15, 2018
Excellent Service Very cut and dry, straight forward and to the point and very friendly. Awesome first experience, highly recommend seeing Walter! He gave me a great de Very cut and dry, straight forward and to the point and very friendly. Awesome first experience, highly recommend seeing Walter! He gave me a great deal and he didnt try to give me the run around More
by Devon Clark
Employees Worked With
Walter Foster
May 15, 2018
Poor service department I recently took my vehicle in because the car was having difficulty shifting/idling. The first time I was in they adjusted the throttle. When the sym I recently took my vehicle in because the car was having difficulty shifting/idling. The first time I was in they adjusted the throttle. When the symptoms continued I took the vehicle back and they claimed to have checked the transmission for leaks as part of investigating trouble. They found the vehicle was 3 quarts low on fluid but could not identify a leak. Within 2 weeks I again was experiencing the same symptoms with the car and made an appointment at a local transmission shop. The shop called within minutes of looking at the car saying the leak was found; both hoses connected to the transmission were rotted and leaking. They were shocked that the dealer service department did not identify especially when the transmission shop went to the dealership to pick up replacement hoses. I have been to the dealership several times in the past but generally only for recalls; my experience with the service department is they are difficult to deal with and are short with customers with questions. I have avoided the service department b/c they provide below average service and unfortunately went in for my most recent needs and they could not find and fix the problem. I would not buy a vehicle there and will not be back for any service needs More
by mpcavas13
Employees Worked With
service department
May 15, 2018
Great hometown dealership I am new to the Toyota family & couldn't be happier with my experience so far. The employees that I dealt with were professional & worked with us to I am new to the Toyota family & couldn't be happier with my experience so far. The employees that I dealt with were professional & worked with us to come to a fair price. More
by myfavcar
Employees Worked With
Tina North, Joe Taylor
May 15, 2018
regular maintenance and major repair The Service manager is great, the staff is pleasant and the work is done right. love this service department. The facility is clean and new with a pl The Service manager is great, the staff is pleasant and the work is done right. love this service department. The facility is clean and new with a pleasant waiting room. More
by BILLTRIBOU
Employees Worked With
Jim Stegman
May 14, 2018
Easy to deal with This dealership was a breath of fresh air! We didn’t feel any pressure, no pushy salespeople and the deal went very smoothly. Everyone was friendly an This dealership was a breath of fresh air! We didn’t feel any pressure, no pushy salespeople and the deal went very smoothly. Everyone was friendly and helpful. Very happy! More
by YankeeGirl
Employees Worked With
Howard Lebowitz, Ben Fuller, Colleen Pitkin
May 11, 2018
25,000 mile FJ service Overall good experience. Staff very friendly. Will buy my next new Toyota from this dealership. Happy to be a customer of Glens Falls Toyota. Local Overall good experience. Staff very friendly. Will buy my next new Toyota from this dealership. Happy to be a customer of Glens Falls Toyota. Local is better. More
by rudwung
Employees Worked With
jim stegman, service mgr., Howard Lebowitz, Ben Fuller, Tina North
May 11, 2018
Service experience Great service, never have to go back a second time, wonderful customer care. Loaner offered without my requesting it. Love this dealership. Jim Stedma Great service, never have to go back a second time, wonderful customer care. Loaner offered without my requesting it. Love this dealership. Jim Stedman is the best! More
by stephanie
Employees Worked With
Jim service mgr
May 10, 2018
Need better Communications between departments. Part of the purchase agreement on my Highlander included an update to the Navigation software. The update was done quickly and in a very timely manner Part of the purchase agreement on my Highlander included an update to the Navigation software. The update was done quickly and in a very timely manner. I enjoyed a cup of coffee in the pleasant waiting room. Everything was fine until it was time to collect my car and leave. The service adviser presented me with a bill for several hundred dollars. Although my bill of sale clearly stated that the update was included in the purchase price, that information didn't make it onto the service order. It only took a few minites to straighten out the situation, but I was embarassed as I stood there waiting for the situation to be resolved by the Sales Manager. It was clear that my word wasn't good enough, and the bill of sale that was in the car was never looked at. Otherwise, everything was great. More
by robertblaize
Employees Worked With
Cashier/ Service adviser.
