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Romeo Toyota of Glens Falls
Glens Falls, NY
786 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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786 Reviews of Romeo Toyota of Glens Falls
May 07, 2019
Extremely bad experience with service. I'm the kind of guy who gives credit when credit is due and if I've been wrongly treated I will make sure everyone I know hears about that as well. No I'm the kind of guy who gives credit when credit is due and if I've been wrongly treated I will make sure everyone I know hears about that as well. Now; back in 2007 my wife wanted the new Fj Cruiser. I explained as cool as they are we need to wait a year and let Toyota fix any bugs etc.. About a year goes buy and we went to Glens Falls Toyota to buy one. They are just across town so we were going to buy local, get it serviced local, etc.. We walked around the lot and showroom looking at a couple of Fj's. I guess because I was still in my work clothes I didn't appear to be of stature enough to purchase such a nice vehicle. Not ONE salesperson got up or stopped talking to each other to ask if we needed help. Having been so disrespected I told the wife that we will try to never do business with these people again. We went to New Country Toyota just over a half hour away and I bought a loaded Fj Cruiser for just over $30,000 that night! STRIKE ONE G. F. Toyota! That whole scenario I kept repressed until now. Now I do ALL my business with New Country Toyota. Well the inevitable happens.... The end of February this year my 2008 Avalon starts misfiring. I put my computer on it and it reads multiple random misfires on almost every cylinder. I then purchased all 6 coils and new spark plugs. I spent the next two days replacing everything. What a labor intensive job! I got it all buttoned up and about a month goes buy. All is well until I had to really accelerate to avoid a collision. As I demanded more power to complete my passing of a car because a truck pulled out who obviously didn't see me passing and was headed right for me head on; the car misfires, shutters and I lose power which in turn have to slam on my brakes and get behind the slow moving car I attempted to pass. I limp it home shuddering and misfiring from my very near head on collision and put my computer on it. Random misfire cylinder 1 and 3. These are on the back side of the engine and I'm not doing that job again. I make an appointment with G. F. Toyota only because I really don't think it's even going to make it there let alone to New Country Toyota in Saratoga 30 minuets away. I got it there on March 28. I told the receptionist what was going on with it and she noted as follows "Customer states CEL - Random misfire codes stored, customer replaced all the ignition coils and the problem still exists." Here is their answer. Failure coil cylinder 1. Check injectors and spark plug. OK. Do compression test. GOOD. Clear codes and road test. GOOD. Now.... When I dropped it off I heard nothing from them for the next two days. I was at work and could not call. I called several times on Saturday and repeatedly was sent to voicemail. It was almost time for service to close so I called again and followed the prompts to sales where someone picked up. I explained that I was trying to get my vehicle back if it was ready and nobody answers in service. He went back there and told her to pick up at which time she did. Then she told me Jim (the service manager) needed to talk to me to decide what I wanted them to do with it. I was like WHAT?! I was certain that I was crystal clear what I wanted them to do when I dropped it off and I told her what I knew was wrong, what I've done so far and "I don't care what it costs, just fix it; it's only an expensive lawn ornament the way it is so just fix it.". So onto day 5 of my car being there. I called and talked to Jim. I explained everything to him, suggest testing the fuel injectors or possibly being a timing issue. He says "We'll get it done today or tomorrow.". The next day Jim calls me and he tells me that all the coils and plugs aren't new. He then suggests that I replace them all. I asked him what makes him say that and he replied they looked older and should all be replaced. He further makes comment about taking it to other shops. I replied with "Really? I know for an absolute fact that every sparkplug and coil is new in that car." he said "How can I be so sure?" I told him " BECAUSE I CHANGED EVERY ONE MYSELF!" I then get a we'll get it done this afternoon or tomorrow. (again) Day 7 I get a call it all set and ready to go. I go over paid $594.78. I knew it was going to be expensive but now it's fixed. WRONG!... It still misfires under acceleration. I bring it back the next day and explain everything again; this time directly to Jim. He then says, and I swear on a stack of bibles this is the truth; "Did you ever consider that you may have to live with it?". I was immediately enraged and wanted to choke every ounce of life out of that man! I said let me tell you what happened. I then explained how this initially happened and how I was very close to a head on collision. Jim had the audacity to tell me what roads in the area I need to stay off of so that wouldn't happen again. I don't know what planet he is from but here on earth if we pay for a service we expect to get it; not a song and dance to skirt the real issue. Now I have to get it to New Country Toyota to get it fixed properly. If Glens Falls Toyota doesn't feel they are wrong and refund the $594.78 and the "live with it" advice I'm positive small claims court will. I will NEVER go to Glens Falls Toyota for anything no matter how simple. By the way... The intake wasn't tightened and came loose. I had to finish putting it back together. More
by 08Avalon
Employees Worked With
Heather Womack. Jim Stegman
May 06, 2019
Great experiance I shopped around to many dealers for my Camry Hybrid. My salesman Mike A. and the entire sales team could not have been more pleasant and easier to w I shopped around to many dealers for my Camry Hybrid. My salesman Mike A. and the entire sales team could not have been more pleasant and easier to work with. I was treated well and professionally, got a fair deal. I recommend Glens Falls Toyota with no hesitation. I will go back to them. More
by Happycarbuyer
Employees Worked With
Also other sales and the supervisor that night helped me when Mike was not available. , Mike Abodeely, Ben Fuller
May 06, 2019
Best Experiance This was the second time buying from Glens Falls Toyota and I returned because of the no hassle buying experience in the past. Joe Taylor made this pu This was the second time buying from Glens Falls Toyota and I returned because of the no hassle buying experience in the past. Joe Taylor made this purchase even easier than the last great pricing with a great trade in on my Toyota. I've purchased new cars from 5 different dealers and Glens Falls Toyota has exceeded them all. I will keep coming back. More
by Kevin C
Employees Worked With
Joe Taylor
May 06, 2019
No games played in buying the car I bought. Salesman Joe Tyler was as straight Ashe could be with my wife and me. I believe that is his name.will gladly send others to this dealer. Salesman Joe Tyler was as straight Ashe could be with my wife and me. I believe that is his name.will gladly send others to this dealer. More
by Guru
Employees Worked With
Joe Taylor
May 03, 2019
Sales Person This is the second time I have bought a car from Salesman Joe Taylor. He is very helpful and willing to assist in any way he can to make the purchase This is the second time I have bought a car from Salesman Joe Taylor. He is very helpful and willing to assist in any way he can to make the purchase non stressful. More
by Jeff1978
Employees Worked With
Joe Taylor
May 02, 2019
Great Service My experience at Glens Falls Toyota was a good one. Joe Taylor helped me find just the car I was looking for and made sure all my questions were answe My experience at Glens Falls Toyota was a good one. Joe Taylor helped me find just the car I was looking for and made sure all my questions were answered. I would recommend the dealership and especially Joe for great customer service. More
by Susan C.
Employees Worked With
Joe Taylor
April 29, 2019
They were very pleasant and responsive. Nicole was very pleasant, not pushy and very professional. She was very responsive to what we wanted in a truck. No hassle. No messing around. Nicole was very pleasant, not pushy and very professional. She was very responsive to what we wanted in a truck. No hassle. No messing around. More
by skimut
Employees Worked With
Ben Fuller, Nicole Pafundi
April 27, 2019
Excellent Bought my 5th Toyota from this dealership and was very satisfied. Got a fair deal and they were very responsive to my needs. Overall it was a pleasant Bought my 5th Toyota from this dealership and was very satisfied. Got a fair deal and they were very responsive to my needs. Overall it was a pleasant experience. More
by Pilot ed
Employees Worked With
Ben Fuller, Nicole Pafundi
April 22, 2019
Exceptional Customer Care These folks all contributed to a seamless experience in my recent purchase & trade-in. They encouraged my questions, answered all willingly and in-d These folks all contributed to a seamless experience in my recent purchase & trade-in. They encouraged my questions, answered all willingly and in-depth, and took care that I left feeling excited about my new "used" Prius ... they have made it so delightfully easy to recommend them to family and friends! And special thanks to David Beaury (Sales) for a relaxed and informative introduction to both the process and the car! More
by LezlieD
Employees Worked With
David Beaury, Ben Fuller, Tina North
April 18, 2019
Wonderful experience all around This dealership is great and stands out for the following reasons: 1. No pressure - at no point did I feel pressured to choose or purchase quickly. This dealership is great and stands out for the following reasons: 1. No pressure - at no point did I feel pressured to choose or purchase quickly. 2. Treated like a human - I was asked what I'm looking for, and was steered away from things I chose which wouldn't suit me well - even the more expensive options. This told me they weren't just after my money. 3. Patience - there were some hold-ups in the process on my end, and the dealership was patient and worked with me while things got figured out. 4. Integrity - You'll only get solid vehicles from this place. Unlike any other dealership I've dealt with, I was provided a thorough history of the pre-owned car I selected. They don't sell auctioned vehicles, which is HUGE in my mind. My car was constantly serviced here, and I knew I was getting something that was cared for. They let me talk to the tech in the service center to ask some in-depth questions, and that was great. Bottom line - you know you're getting a car that you can depend on and that you're not being taken. Prices are fair, and the customer service is personable. They aren't going to just barely get a vehicle to pass inspection and send you on your way like other local dealerships. Colleen was my primary Salesperson. She was relaxed, knowledgeable, quick to reply, and understanding. Walter helped me the day I came to pick up the car; he was very friendly and answered all my questions. The employees apparently stay there a long time, and from a business perspective, this is a great sign. Their happiness with the company shows through in their competence and attention to the customer. I've dealt with Salespeople at other dealerships who are clearly miserable, disgruntled, rude or just chasing a dollar. This factor makes or breaks the customer experience. Buy your car here. More
by Cody
Employees Worked With
Ben Fuller, Colleen Pitkin, Walter Foster
