Romeo Chevrolet Buick GMC

**TERRIBLE - AVOID AT ALL COSTS** Where do I start with this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours to Lake Katrine, NY to visit Romeo Chevy Buick GMC. this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours to Lake Katrine, NY to visit Romeo Chevy Buick GMC. They allowed me to test drive the vehicle alone; a positive given the current state of the pandemic. Once I returned to the dealership, the Sales Manager asked for a price I was comfortable with and I gave him one (~$2500 under MSRP). They said that they could not accommodate that, and I left. A different Sales Manager called me two days later and we ironed out a deal, and I submitted a $1000 deposit on the vehicle. We agreed that there would be maintenance performed on the truck and that some aftermarket accessories would be installed before delivery. Cut to: the morning of delivery. The dealership calls to tell me that the truck is on the road, but that they did not perform all of the maintenance we had agreed to. Strike One. The GM gets on the phone and says that if I absolutely want this to be performed (it was part of the deal), he would reimburse me for the service. I asked for that to be in writing via email. The email never came. Because the dealership is based in New York, and I would be registering the truck in Massachusetts, I scheduled a pre-purchase emissions inspection at a service station close to the RMV. Unfortunately, the truck does not pass the Massachusetts state emissions inspection. I bring this to the attention of the dealership, and they agree to "cut [me] a check for $800 if you take it to the RMV right now and get it registered". Again, I ask for that to be in writing via email. The email never came. After refusing the delivery due to the emissions issue, I attempted to contact the Sales Agent and Sales Manager I was working with to work out a deal and close on the vehicle. Both were slow to respond and said that they were "attempting to work it out with the owner". After finally getting the Sales Manager on the phone, he informs me that the truck has SOLD... WITH MY AFTERMARKET ACCESSORIES ON IT. No notice, and apparently a deposit means NOTHING to this dealership. But then I see that the truck had recently been re-posted for sale to Facebook no more than 2-hours from the time I called. After speaking to the Internet Manager, she confirms the truck is STILL AVAILABLE. Not sold, no new owner, still has my parts on it and they still have my deposit. I don't know where they hired this team, or how they're taught to do business, but I would HIGHLY SUGGEST you shop elsewhere. Unless you're into being jerked around, lied to, and taken advantage of. In that case, Romeo Chevrolet Buick GMC is the place for you! More

Marques Van Allen was extremely helpful.. got me into a Jeep Grand Cherokee that was fantastic. The deal of a lifetime.. he even had them detail the car for me and got me new tires.. Marques was knowledge Jeep Grand Cherokee that was fantastic. The deal of a lifetime.. he even had them detail the car for me and got me new tires.. Marques was knowledgeable, courteous, and actually made the experience enjoyable.. One in a million sales person.. will never go anywhere else. More

I stopped in at Romeo Chevrolet and was greeted by Joe Simon. I was curious about the Buick Encore and the Chevy Trax and told him I was not purchasing anything that day. He said sure that’s fine, and nev Simon. I was curious about the Buick Encore and the Chevy Trax and told him I was not purchasing anything that day. He said sure that’s fine, and never tried to push anything on me. It was after 4:00 p.m. when I arrived. After test driving both of the pre-owned vehicles, he asked if I would like to test drive the new models. It was already past the hours of operation, so I said No because I had kept him long enough. His response was “It is my pleasure” and gave me the keys. Because of his outstanding customer service, I did not want to go anywhere else and bought my vehicle yesterday. The business manager Johnathan was extremely helpful and knowledgeable as well. They treated me like family. 5 Stars across the board More

Marcus, Thanks for a phenomenal experience buying a car Marcus, Thanks for a phenomenal experience buying a car with Romeo With Marcus at the helm, it was top-notch service all the way! integrity from b Marcus, Thanks for a phenomenal experience buying a car with Romeo With Marcus at the helm, it was top-notch service all the way! integrity from beginning-to-end. With many obstacles preventing me from the higher end car I wanted, I was sure he would start pitching me the "typical" I gotta run some numbers to 'try to get you in the type of car you want at that price range". But to my shugrin, Marcus didn't give me that all too familiar car salesman pitch. "Treat others the way you would like to be treated" he said. Not once did he make me feel it was impossible. I was amazed! He got me in a great car, Yay! I was impressed by the way he took care of everything even after securing the car. Including, registration, license and even making sure I had a lower cost on my car insurance. He even drove the car to m house.. Overall, I can easily tell friends and family if looking for a car, see Marcus at Romeo Thanks Marcus Dee James More

Aside from phone service or customer service, in PERSON service was poor. The service representative demeanor was he didn't want to be there, I was wasting his time and seemed aggravated when I gave a list service was poor. The service representative demeanor was he didn't want to be there, I was wasting his time and seemed aggravated when I gave a list off problems. There's never a loaner available. Rep argued with me again about my warranty. No shuttle service available to get a rental. Had to walk from dealership to Enterprise. Hopefully my truck is fixed after the 5th time being here. More

My Aimee and I were looking to find me a reliable car that I fit in. Being 6' 5" tall. Not an easy task. Also my 1st time buying what I consider a new car. My wife and I bought a certified pre owned 2018 that I fit in. Being 6' 5" tall. Not an easy task. Also my 1st time buying what I consider a new car. My wife and I bought a certified pre owned 2018 Chevy Traverse. My wife and I live near Albany, New York. So we went to a few local dealerships in Albany and received very poor service. I was very discouraged about buying a new car. Until my lovely wife and I trecked all the way to Romeo's Chevy Dealership in Lake Katrine, NY. Where George DaSilva made me feel welcomed and no question was answered like it was foolish. He made me feel respected ... He found my wife and I a vehicle we both love and feel comfortable driving. He kept the price in the range we needed for the purchase to be financially reasonable for my family. I want to personally thank George and the staff for treating me like family ... You guys are amazing ... I will not buy a car from anywhere else with out going to George 1st from here on in ... More

The dealership was clean and efficiently run from the front desk to the salesman (Dave W.) to the financial room. Excellent experience all of the way around. Highly recommend front desk to the salesman (Dave W.) to the financial room. Excellent experience all of the way around. Highly recommend More