Rohrich Cadillac

This is our 3rd purchase from Rohrich and Kelly (in the past two years - and 2 of them have occurred in the last 4 months); and if the service was not outstanding, I can assure anyone reading this, that I past two years - and 2 of them have occurred in the last 4 months); and if the service was not outstanding, I can assure anyone reading this, that I most definetly would have gone to another dealership. Any time, we need service on the vehicles, the Rohrich team has been "Johnny on the Spot" and have met our needs. In addition to those marked, we have worked with the General Manager, Chuck Lucci, Sr., and he has been exceptional to work with. Everyone is friendly and wanted to ensure our needs were met. There were no pressure sales or any type of push to one model versus another. Not one time did anyone ever ask me the standard sales pitch of: "How much do you want to spend a month?" As a seasoned buyer, that would have been insulting because I am familiar with the manipulation process that unreputable dealers do to achieve that "magic number". If it had been asked, quite frankly, I would of walked out of the dealership. The sales approach that we experienced was a simple: "What are you looking for in a car, and we'll find it" Very Refreshing! More

My wife and I knew what we wanted in a Used Car purchase and Rohrich had the perfect match for us. Lou went out of his way to help us without any pressure. He answered all our questions and made the entir and Rohrich had the perfect match for us. Lou went out of his way to help us without any pressure. He answered all our questions and made the entire process seamless. At one point a couple of weeks after our purchase, our XM radio service (provided free by Rohrich for the first three months) was mistakenly discontinued by Sirius. I called Lou and within an hour the service was turned back on. His customer service skills are an excellent example for others to follow. More

This was my first luxury car purchase. Mr. Goldberg made my experience a great one. I felt no pressure and I feel he gave me the best price possible. The customer service available to me is outstanding. Thi my experience a great one. I felt no pressure and I feel he gave me the best price possible. The customer service available to me is outstanding. This was the best car buying experience I've ever experienced. More

No Hassle at all!!! In and out quickly which I needed because I was shopping with a toddler. Lou gave me a great trade in price and he honored the sticker price eventhough the Internet price was differen because I was shopping with a toddler. Lou gave me a great trade in price and he honored the sticker price eventhough the Internet price was different. Very satisfied. Will come back to work with lou again More

Rohrich Cadillac was absolutely wonderful from the minute I walked into the Dealership. I was referred by a family member to go to Rohrich. Ken Goldberg was the Sales Consultant that helped me purchase my br I walked into the Dealership. I was referred by a family member to go to Rohrich. Ken Goldberg was the Sales Consultant that helped me purchase my brand new Cadillac XTS. When I arrived, I did not know which Cadillac I would be interested in. Ken and I sat down and talked about the XTS, CTS, and SRX. Ken was very thorough in explaining the differences among the cars. He actually listened to me when I amswered his questions. I knew I wanted a car that was technology driven and looked sharp. Based upon our conversation Ken suggested the XTS. He did not force any car on me. We still looked at all 3 cars so I could compare. Once I decided on the XTS we talked about all the options/packages available. Ken didn't stop there, he actually took me to see the cars he had so I could see the colors on the actual car. After Ken showed me the White Diamond Platinum XTS I was sold! The car was beautiful and had technolgy and performance. During the whole process Ken was wonderful. He answered all questions and really explained and demonstrated the car to me. He was polite, respectful and by far one the best Sales Consultants I have ever come across. He was not in a rush to get me out the door. He made sure I was 110% satisified and comfortable with everything. I cannot say enough good things about how well I was treated. I have actually left dealerships before because the Sales Consultant was rude and pushy. I also liked the fact that the General Manager, Chuck Lucci, came over to introduce himself and stopped over again to thnak me for purchasing the car. I would also like to point out that the GM was available and visible all day, not hiding in his office. This means alot to me as a customer. To sum it all up: My experience was wonderful and I completely forgot that I was at a car dealership. Ken was fantastic and I will recommend and refer people to him anytime! Probably in about 4 months my other car will be getting replaced and I will be going back to see Ken for an SRX! Rohrich Cadillac has far exceeded my expectations and they have gained a customer for life. More

I have never had such a pleasurable experience in purchasing a car. Ken Goldberg was so helpful and informative and made the process enjoyable! He spent 2 hrs going over the car and showing me all purchasing a car. Ken Goldberg was so helpful and informative and made the process enjoyable! He spent 2 hrs going over the car and showing me all the features and even called me a few days after to see if i was satisfied and if I had any further questions. He really cared about me and my purchase. Donna Lynch More

This was the very best sales experience I have ever had. Ken Goldberg and the folks at Rohrich Cadillac made me feel important. They treated me with respect and were great to work with. If I had to do Ken Goldberg and the folks at Rohrich Cadillac made me feel important. They treated me with respect and were great to work with. If I had to do it over again, I wouldn't change a thing. Thank You Ken Goldberg & Rohrich Cadillac! More

This is the second vehicle that I have purchased from Tony Cardone at Rohrich. I gave Tony the highest ratings because every time I deal with him I know he is doing everything he can for me. I trust To Tony Cardone at Rohrich. I gave Tony the highest ratings because every time I deal with him I know he is doing everything he can for me. I trust Tony and I know him to be honest and direct with me. Like most people, my schedule tends to be rather full. Tony always makes the most of the time I have available without any nonsense. He gets me in and out quickly and I know that everything is done right. More

Kevin was great to deal with. He was honest which is hard to find these days, and his level of customer service was outstanding. He even contacted us on his day off just so we knew that he was still fol hard to find these days, and his level of customer service was outstanding. He even contacted us on his day off just so we knew that he was still following up. I would recommend Kevin to anyone looking to purchase a new vehicle! More

Kelly Krall is an OUTSTANDING Sales Associate. She is TRUELY an asset to both herself and Rohrich. Kelly's knowledge of what she is selling is quite impressive. She was able to answer in GREAT detail e TRUELY an asset to both herself and Rohrich. Kelly's knowledge of what she is selling is quite impressive. She was able to answer in GREAT detail every question I asked and again her explinations we VERY informative! Her delivery of my new SRX was second to none. Kelly took plenty of time to explain the features and benefits of what the vehicle had to offer and how it all worked. In addition as in my past dealing with Kelly she was VERY genuine and sincere! I have and would continue to RECOMEND her as a pleasurable / knowledeable sales associate and a HIGHLY recomend the experience of her! GREAT JOB KELLY. More