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Rohrich Cadillac
Pittsburgh, PA
254 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 254 reviews
February 18, 2022
Very disappointed. What was once a class experience turned poor at best. $265 for an inspection, oil change and tire rotation for my 19 CT6. Thought must’ve been a mist What was once a class experience turned poor at best. $265 for an inspection, oil change and tire rotation for my 19 CT6. Thought must’ve been a mistake. Confirmed on pick up. Used to get a loaner, no longer as I didn’t purchase there, although I’ve had my Cadillacs serviced there for years. Not only did I pay an obscene price, the stickers were not placed neat and old sticker and grease all over the window. Took it back to get cleaned up and was told I’d need to stop back another day 8-4, as all their tools were locked up at 4:50. It’s a scraper and a towel. To add fuel to the fire the oil change indicator wasn’t even reset. Never again. I’ll be much happier at Firestone. Convenient and 1/3 the cost. More
by Kdeanprice
Employees Worked With
Jared
December 27, 2021
The 2 Kevins and Mike in finance were excellent, what a painless time spent. Thank you for everything, painless time spent. Thank you for everything, More
by CAPTAIN
Employees Worked With
The other Kevin, and also Sean (Shawn) who took the stickers off and filled up the vehicle with fuel. Thank you, Kevin Marn, Michael Nista
August 03, 2021
Kelly Krall has been our sales person for decades and sold us many Cadillacs! She is very professional and willing to go the extra mile to keep her customers happy. sold us many Cadillacs! She is very professional and willing to go the extra mile to keep her customers happy. More
by michaliszyn
Employees Worked With
Kelly Krall, Mike Engelhardt
August 01, 2021
I’ve read 22 reviews and all of them gave a 5 star review. It’s very hard to believe that no one is dissatisfied. My last 2 experiences were horrible. I was charged 10 times ( literally) more for e review. It’s very hard to believe that no one is dissatisfied. My last 2 experiences were horrible. I was charged 10 times ( literally) more for each part I purchased at Rohrich Cadillac. One part was a headlight bulb which listed for around $60.00 which I was charges $300,00 for, and a tail light module listed for $25.00 that I was charged $259.00 for. The labor for one parts installation was $50.00 for 1 half hour and $130.00 an hour for the other part. Big time rip off artists. They can charge as much as they want and get away with it. This review probably won’t be posted because it’s not 5 stars. I will never go Rohrich again for anything. More
by Leo
Employees Worked With
Mikell Walker
July 11, 2021
Chuck Lucci jr and sr. Are so friendly and accommodating. Gil in customer service did a complementary detail and delivery as are oil change apt was changed. Looks great! We are repeat customers and have been Gil in customer service did a complementary detail and delivery as are oil change apt was changed. Looks great! We are repeat customers and have been coming for years. Great staff. Great service. Great cars. More
by galardi@verizon.net
Employees Worked With
Gill Porr
July 07, 2021
Seamless shopping & buying experience. Kevin Marn was easy to work with, showed me all the vehicle features, was zero pressure and genuinely made me feel very comfortable. He truly wanted me to find the easy to work with, showed me all the vehicle features, was zero pressure and genuinely made me feel very comfortable. He truly wanted me to find the right car for me, not just make a sale. Highly recommended Rohrich Cadillac. More
by sbraden513
Employees Worked With
Kevin Marn
April 30, 2021
We have not purchased a new car since 2010. We were shocked by how pleasant this experience was. No pressure, first class the entire time. Left us wondering what we were missing. Kelly Krall listene shocked by how pleasant this experience was. No pressure, first class the entire time. Left us wondering what we were missing. Kelly Krall listened to our list of "must haves", and paired us with the correct XT5. Just a great experience. Kelly was outstanding. Cindy Cohen did a great job explaining the financial agreement and was very efficient. First class the entire way... More
by dlgrove
Employees Worked With
Cindy Cohen, Kelly Krall
