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Rohrich Cadillac

Pittsburgh, PA

4.4
254 Reviews

2116 West Liberty Avenue

Pittsburgh, PA

15226

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Showing 254 reviews

December 31, 2011

Good experience in working with Kevin. Kevin quickly responded to my requests, did not put pressure on me to purchase. Provided a price that was competitve with the other dealers. More

by ephaney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Marn, Kevin Marn
Jan 03, 2012 -

Rohrich Cadillac responded

Thank you very much for your kind review. We always appreciate when our customers leave us valuable feedback as it helps us grow as a company, so thank you for letting us know how we're doing. It is wonderful to hear that Kevin could deliver outstanding customer service without making you feel pressured; thank you very much for pointing that out. All the best with your recent purchase, and we hope to see you again soon. Be sure to 'like' and 'follow' us on Facebook and Twitter to become eligible for online savings and specials. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 27, 2011

The experience was tremendously positive from start to finish. I was shown a number of cars and all of the options both from a payment and a vehicle standpoint were explained in depth. This is in sharp co More

by phil krause
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
chuck lucci, jr. and Mark Rosenstein, Chuck Lucci Jr
Dec 28, 2011 -

Rohrich Cadillac responded

Mr. Krause, thank you very much for writing this review. It is wonderful that you had a comfortable, positive experience and can attest to our determination to make each customer feel 100% satisfied with their experience. Thank you again for choosing Rohrich Cadillac, and please feel free to contact us if you need any additional assistance. Please be sure to find us on Facebook and Twitter to stay updated with dealership news and to receive exclusive online savings. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 20, 2011

This is the second (or third) car that we have purchased where Kelly was our salesperson. She is always friendly, courteous, helpful, and gives us a good deal on our trade-in and our new car. She is knowl More

by tjmiles1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Krall, Kelly Krall
Dec 21, 2011 -

Rohrich Cadillac responded

Thank you so much for the feedback. We are all thrilled that Kelly could continually offer the kind of customer care we expect from our staff, and she is sure to be very flattered to know that you have spoken so highly of her. If you should need any additional automotive services in the future we would be delighted to help you once again. Don't forget to follow us on Facebook and Twitter for additional savings and specials. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 20, 2011

I was extremely pleased with my experience on the purchase of a new car at Rohrich Cadillac. My saleman, Ken Goldberg was very professional, knowledgeable and far exceeded my expectations in dealing More

by PrettySam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Goldberg, Ken Goldberg
Dec 21, 2011 -

Rohrich Cadillac responded

Sam, we truly appreciate you writing such a great review so thank you very much. Also, thank you for mentioning Ken. It is wonderful to hear that your expectations were exceeded during your last visit, and we invite you to stop by again in the future where you can be sure to expect the same great service. Please be sure to "like" us on Facebook and follow us on Twitter to keep informed with dealership news, and to receive monthly specials. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 19, 2011

I was treated with the utmost courtesy and respect while dealing with Chuck Lucci Jr and everyone at Rohrich Cadillac. I would certainly recommend Rohrich again to friends and family. Keep up the good wor More

by romanfeola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lucci Jr, Chuck Lucci Jr
Dec 21, 2011 -

Rohrich Cadillac responded

This is great to hear, so thank you for sharing your experience with us! We strive for top-notch customer service during each and every one of our sales, so it is certainly encouraging to know that have hit our goal once again. We wish you all the best with your new vehicle, and are eager to see you again in the future. Follow us on Facebook and Twitter for monthly specials and discounts. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 12, 2011

I had a great experience working with Tony Cardone at Rohrich Cadillac Pre-Owned. I began my search for a used Cadillac online which led me right to Rohrich. I used the feature on their website to ask a More

by rich0370
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Cardone, Tony Cardone
Dec 21, 2011 -

Rohrich Cadillac responded

Thank you for your outstanding comments, Rich. Rohrich Cadillac prides itself on having a simple and streamlined process before, during, and after the car buying process, so thank you for attesting to this. Tony is a great asset to our team, and he is sure to be just as excited to work with you again as you are to work with him. All the best with your new purchase! Also, find us on Facebook and Twitter to be eligible for monthly promotions and discounts. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 07, 2011

Ken has a great personality, easy to talk to and very helpful. Would do business again and in the future. Also would recommend Ken Goldberg to others. More

by Delbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Goldberg, Ken Goldberg
Dec 21, 2011 -

Rohrich Cadillac responded

We appreciate the kind recommendations, Delbert! Thank you for recognizing Ken, and on behalf of all of us, congratulations on your recent purchase. If you should have any other automotive needs in the future, please do not hesitate to contact us once again. Please be sure to visit our Facebook and Twitter page to gain access to monthly specials. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 05, 2011

My experience at Rohrich exceded my expectations. Kelly Krall and Chuck Lucci put together a deal in which I got "more car" than I could afford. I was hoping to get a new model without raising my payments More

by ChazGallo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Krall and Chuck Lucci, Kelly Krall
Dec 21, 2011 -

Rohrich Cadillac responded

Thank you so much for this stellar feedback. Our target with every customer is exactly as you described-- for them to find great vehicles, receive excellent customer service, and encounter a positive experience all around. Thank you for recognizing our efforts, and congratulations on your CTS Coupe! Please "like" us on Facebook and follow us on Twitter to be the first to know about discounts, specials, and promotions. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

December 05, 2011

This is the third Cadillac for me from Rohrich. Kevin and Mark are excellent at what they do and provide sincere customer service (it's real, not something one learns in a class). More

by myssrxcar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Marn, Mark Rosenstein, Kevin Marn
Dec 21, 2011 -

Rohrich Cadillac responded

We also believe that outstanding customer service skills cannot be taught. Because of this, we select team members who are genuinely interested in assisting our customers, and the results speak for themselves. Thank you for recognizing our effortless commitment toward a positive customer experience, and we all hope to see you back when it's time for Cadillac #4. Please find us on Facebook and Twitter to stay updated with dealership news, and to receive exclusive specials. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

November 30, 2011

Kelly was very professional, friendly, and answered my questions thoroughly. She was able to show me the vehicle I was interested in a timely fashion, as I requested, and was not overbearing or pushy. It More

by bprofeta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Krall, Kelly Krall
Dec 21, 2011 -

Rohrich Cadillac responded

Kelly is indeed an excellent sales associate, so thank you very much for recognizing her outstanding service to you. We are thrilled to hear that she could make you feel comfortable during your recent visit. Thank you for your warm recommendations, and we would be delighted to have the opportunity to work with you again. Don't forget to follow us on Facebook and Twitter to get access to monthly specials. Regards, Chuck Lucci Sr. - General Manager clucci@rohrich.com

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