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Rohrich Cadillac
Pittsburgh, PA
254 Reviews
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Showing 254 reviews
September 18, 2023
Terrible dealership with poor management. I purchased a CPO used vehicle with an advertised interest rate of 4.99%. When signing the paperwork for the purchase of my vehicle With Michael Ruan I purchased a CPO used vehicle with an advertised interest rate of 4.99%. When signing the paperwork for the purchase of my vehicle With Michael Ruane, the finance manager, I found that he had obtained a loan from at outside financial institution at a RATE OF 8%. When I questioned Michael he simply changed the rate to 4.99% and made absolutely no comment about this. when a dealership goes to an outside financial institution and obtains a higher rate, they are paid a percentage of this over charge as a kickback. Unfortunately, I returned to this dealership to purchase another vehicle just seven months after the first vehicle purchase. Michael Nista was my salesman. I had called him to put hand money on a car that I had seen online. I gave him a credit card that he was to use this to secure the vehicle. I made appointment to view the vehicle A few days later. He called me on the day that I was to view the vehicle and told me that he had forgotten to put down my hand money. He went on to say that someone else had purchased a vehicle. He also told me that the vehicle is in terrible condition and I would not have wanted that vehicle. He called me one week later and told me that there was a different vehicle that was the same color, same mileage and had the same equipment. He said he didn’t understand how he didn’t find this earlier in their inventory. I made an appointment to see the vehicle only to find that it was the same vehicle that he told me was in terrible shape and that I would not have wanted. he even sent me a video stating that this was a different vehicle. While looking at the vehicle Michael Nista said that he had to leave because it was “date night”. He abruptly grabbed the keys and told us that we could come back another day to see the vehicle and take it for a test drive. He went on to say that this wasn’t giant eagle and that we would need an appointment you can’t just walk in when you want. This was 1 hour prior to closing time. Needless to say, we did not make that appointment and we will never purchased from this dealership again. This information was presented to the dealership manager who simply said that he was sorry that this had occurred. BUYER BEWARE . Make sure that you obtain your own financing and be knowledgeable about current automobile interest rates. DO NOT PURCHASE FROM MICHAEL NISTA who will blatantly misrepresent information (LIE) to sell a vehicle. More
by Soxmang
Employees Worked With
Michael Ruane, Michael Nista
September 06, 2023
Top notch service! Went in for service and for replacement of front light bulb. Jason was so nice and kept me informed every step of the way. It turns out the light bul Went in for service and for replacement of front light bulb. Jason was so nice and kept me informed every step of the way. It turns out the light bulb I wanted them to replace was working fine and they called to tell me it did not need replaced. Saved me $2000 ! Now that is honest service! More
by zewes
Employees Worked With
Jason
August 02, 2023
June 2022 we bought a Cadillac SUV they say they give you $75 for a test drive never got that. Then in july 31 2023 my husband went and bought 2006 Pontiac, G6 convertible hardtop they charged him 12,500 The $75 for a test drive never got that. Then in july 31 2023 my husband went and bought 2006 Pontiac, G6 convertible hardtop they charged him 12,500 The car is not valued at that. I got six different prices. Highest price I got was 7000 they ripped them off. Paid cash for both cars. I called to speak to the manager. He told me to get yours whatever they want for a car 17 years old. The next step was calling the attorney generals office. More
by Csluganski
Employees Worked With
Lou Cangelier
June 23, 2023
The entire staff worked together as a team. Lorena was great and everyone pitched in and made this a win for all of us. Kevin hosted as needed but let her run with the ball. Great experince. Lorena was great and everyone pitched in and made this a win for all of us. Kevin hosted as needed but let her run with the ball. Great experince. More
by Jpowell3417
Employees Worked With
Lorena Christen, Kevin Marn
May 10, 2023
Rohrich's Service Department always handles my car's issues in a professional manner and they get things done correctly the first time. I've been coming to Rohrich for years and have always appreciated issues in a professional manner and they get things done correctly the first time. I've been coming to Rohrich for years and have always appreciated their caring nature when serving my Cadillac. I also appreciate the use of a loaner vehicle when dropping my car off. More
by bjnmebroglie
Employees Worked With
Amy Brown
April 05, 2023
I am always taken care by the whole staff at Rohrich Cadillac. The service department is second to none, they always make sure my needs are to my satisfaction. Cadillac. The service department is second to none, they always make sure my needs are to my satisfaction. More
by Paul
Employees Worked With
JD Havrilla, Ryan Crane, Ryan McGuinness
March 16, 2023
Worth the one hour and 10 minute drive to Rohrich. Very friendly, timely and detailed. Jayson in service dept. was very knowledgeable and polite, as well as the parts dept. My father was a car dealer Very friendly, timely and detailed. Jayson in service dept. was very knowledgeable and polite, as well as the parts dept. My father was a car dealer, I know the car business and usually not easily impressed, but was definitely impressed with this dealership. More
by carla
Employees Worked With
Jayson, Ryan McGuinness
