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Rohrich Cadillac
Pittsburgh, PA
256 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 256 reviews
March 05, 2025
The worst dealership that I have ever visited. Sales and service are terrible. Bought an Escalade (my second) from them and after 7 months, I started having problems with the sound system. Eve Sales and service are terrible. Bought an Escalade (my second) from them and after 7 months, I started having problems with the sound system. Eventually, the entire dashboard went black except for a small circle that contained the speedometer. No radio. No Navigation. No turn signals. No warning lights. No cameras. They decided to keep it to make repairs and after 2 months (YES, 2 MONTHS), it was finally fixed. During that 2 months, Rohrich would not return any calls or emails. They provided no updates on the progress. They abandoned me completely. After I filed a Lemon Law claim, they finally started to scramble to get it fixed. Ultimately, I was so disappointed with Rohrich and Cadillac that I got the Escalade back after it was fixed and traded it in on a Mercedes GLS 450 less than 1 week later. I had the Escalade less than 1 year and had to get rid of it because of Rohrich's service and Cadillac's horrible quality. The GLS 450 is a superior vehicle in every way. Visit Bobby Rahal Mercedes in Wexford for a GREAT EXPERIENCE. More
by Doug D
Employees Worked With
Lou Cangelier
February 13, 2025
The experience at Rohrich was fantastic! We were able to shop, ask questions, look at different vehicles and pricing scenarios without any pressure. Chuck Lucci was extremely knowledgeable We were able to shop, ask questions, look at different vehicles and pricing scenarios without any pressure. Chuck Lucci was extremely knowledgeable, helpful and supportive. More
by lkomosa
Employees Worked With
Chuck Lucci Jr
October 29, 2024
I was lucky to walk in without an appointment and get Chuck Lucci as my consultant! He went above and beyond to ensure I was 100% satisfied with my choice! Usually, a girl walking into a car dealership Chuck Lucci as my consultant! He went above and beyond to ensure I was 100% satisfied with my choice! Usually, a girl walking into a car dealership alone is not treated with respect but Chuck NEVER made me feel that way. He treated me the same, I'm sure, as he does every customer, regardless of their age, gender, or income. You're lucky to have someone like him representing the Rohrich brand! More
by MJT
Employees Worked With
Chuck Lucci Jr
July 23, 2024
I have bought many Cadillacs From Rohrich. Ken Goldberg has handled every sale. A true professional and a great representative for Rohrich. Ken Goldberg has handled every sale. A true professional and a great representative for Rohrich. More
by ROWENLANDS
Employees Worked With
Ken Goldberg
April 02, 2024
I bought my new 2024 Cadillac XT4 from Rohrich Cadillac 2 weeks ago, and I couldn't be happier with my purchase. My salesperson Jon Thomas was the best. From beginning to end his attention to detail was impr weeks ago, and I couldn't be happier with my purchase. My salesperson Jon Thomas was the best. From beginning to end his attention to detail was impressive. He listened to what it is was I was looking for right down to the color. Within a few weeks I was driving my new car home. The entire Staff at this dealership was top notch. I work in a field relies on making our customers feel welcomed. This dealership does just that. Stop by Rohrich and see Jon Thomas for your next new Cadillac. You won't be disappointed. More
by ntrimble
Employees Worked With
Jon Thomas 5 Star
February 22, 2024
APPOINTMENT TIME WAS 10:10, WAS THERE 3. 5 HOURS, THE GIRL THAT CHECK US IN, WHEN QUESTIONS OVER TIME AND PRICE SHE STATED, NOT ONCE BUT TWICE THAT DIAGNOSTICS WAS 80.00 DOLLARS AND 45 MINUTE 5 HOURS, THE GIRL THAT CHECK US IN, WHEN QUESTIONS OVER TIME AND PRICE SHE STATED, NOT ONCE BUT TWICE THAT DIAGNOSTICS WAS 80.00 DOLLARS AND 45 MINUTES TO MY SELF AND HUSBAND. AFTER 2.5 HOURS SHE SAID SHE WOULD HAVE SHUTTLE TAKE MY HUSBAND HOME AND BACK, THIRD LIE. FOURTH LIE WAS CAR HAD TO MANY ISSUES AND WAS TAKING LONGER THAN EXPECTED. MY CAR HAD 3 ISSUES THAT WAS DOCUMENTED ON PAPERWORK, CAR WAS BROUGHT DOWN AFTER THE 3.5 HOURS, IT SAT THERE ANOTHER 20 MINUTES, WHEN NO ONE CAME OVER TO GET US WE WENT TO SERVICE DESK, WAS TOLD THE GIRL THAT CHECKED US IN WAS AT LUNCH, WILL BE ANOTHER 40 MINUTES FOR HER RETURN TO DO PAPERWORK AND GET US OUT OF THERE. UNCALLED FOR , AT THAT TIME TOLD RAYSON I WANT MY CAR AND I NEED PAPERWORK TO PAY AND GO. MY HUSBAND IS ON MEDS AND WAS PASSED THE INSULIN SHOT, HE WAS OVERLY KIND AND GOT US THE PAPERWORK, AMY BROWN CHECKED US OUT, VERY PROFESSIONAL. BOTTOME LINE WAS LIED TO 4 TIMES, VERY UNPROFESSIONAL AND REALLY THING HARD IN NEVER EVER RETURNING TO THIS SERVICE CENTER. ASK TO SPEAK TO ONE WHO DONE THE SERVICE CALL IN THE BEGINNING AGAIN THAT NEVER HAPPENED SO DON'T KNOW WHO IT WAS. More
by veronica.thomas
Employees Worked With
Ryan McGuinness, Dave Brace, Jared Leviere
February 16, 2024
I can't say enough good things about this dealer. I love my car and the free oil changes, and inspections plus they clean your car. I will be trading mine in this year and will get another car from R I love my car and the free oil changes, and inspections plus they clean your car. I will be trading mine in this year and will get another car from Rohrich Cadillac. More
by tsyrek
Employees Worked With
Ryan McGuinness, Amy Brown, Dave Brace, Jared Leviere
February 06, 2024
I loved how our Sales Rep, Mike Nista worked with Amy Brown to arrange a time when my car could be picked up, leave me a car, and deliver my car back to me when it was finished. And the car was washed, Brown to arrange a time when my car could be picked up, leave me a car, and deliver my car back to me when it was finished. And the car was washed, inspection complete, and I only had to pay for the emissions inspection. More
by acpschlumpf
Employees Worked With
Amy Brown, Michael Nista
