Roger Beasley Mazda Central

Been a month old car still not paid off. No one will return calls and mailboxes are full. Have cars listed for sale that are not ready to be delivered. Do not go here No one will return calls and mailboxes are full. Have cars listed for sale that are not ready to be delivered. Do not go here More

This is the first negative review I have ever left a business in my life, but I wanted to share my experience to hopefully protect other car buyers. Here is the short version: - I purchased a used 2 business in my life, but I wanted to share my experience to hopefully protect other car buyers. Here is the short version: - I purchased a used 2020 Mazda CX-5 in September, 2022 - LENGTH OF WAIT TIME: I had an appointment to pay for the car and sign the paperwork and was told it would only take 30 minutes. My sales agent repeatedly reassured me that I was next in line with finance, but after waiting for 3 hours with an upset and hungry toddler, I checked with the receptionist who informed me that there were still several people in front of me. We were told to come back and wait in line another day. - TIMELINE OF REPAIRS: My car had some damage before I purchased it, but I was guaranteed it would all be fixed within 2 days. After a week, I they gave me the car, only for me to discover that several of the items on the 160-point checklist were missing. In particular, my car still had several dents. When I pointed them out to the sales agent, he pretended like he couldn't see them. Fortunately, they took the car back, and I got it a week later-- 2 weeks after the date I was originally promised the car would be ready. - SMOKE IN CAR: 1 month after owning the car, it became apparent that the previous owner had smoked in it. I had gone out of town for a week, and after it sat unused, the smell became so strong that I could not drive the car without getting headaches. I am pregnant and have a toddler, so I was concerned about my family's health in the vehicle. - IGNORED MESSAGES: I tried texting my sales agent, texting the official Mazda central number, calling and leaving voicemails for the manager, and sending an email to the manager, but none of my messages ever received responses. Finally, after a week of no responses, one of the managers answered one of my many calls. He essentially told me that it was not the dealership's responsibility that the car they sold me had been smoked in before they sold it to me. He offered to do a smoke bomb to remove the smell. However, I feel like my concerns were just brushed off as this will not actually address the underlying issue that they sold me a vehicle with cigarette toxins in the upholstery. Overall, I regret going to this dealership and would not recommend purchasing a car here. Hopefully my experience was unusual, but I wanted to leave this review to caution anyone considering doing business at this dealership. I have since heard that the other Austin locations, South and Georgetown, are more reliable. More

The service department is the best in the city. Mazda Central is the only dealership I will take my 3 mazdas too. Mazda Central is the only dealership I will take my 3 mazdas too. More

They are not increasing MSRP so they are screwing you on the trade-in. KBB had mine in the mid range of 40,000. They came with 36 and an incredibly high interest rate even though I have an 800 credit score. the trade-in. KBB had mine in the mid range of 40,000. They came with 36 and an incredibly high interest rate even though I have an 800 credit score. He didn’t even offer the price after the trade end, he just told me my new payment would be $589, 200 more than my current payment. Lots of games, shell game. Do not recommend them at all More

Service department always messes up and never admits or even tries to fix the problem. I've been to them multiple times and almost always they don't fix the problem correctly but always try to upsell me on even tries to fix the problem. I've been to them multiple times and almost always they don't fix the problem correctly but always try to upsell me on more repairs. Do not get your car fixed here. Go somewhere else. More

BE VERY, VERY CAREFUL! Shady business practices from a “reputable” dealership! I got pre-approved by my financial institution (without Experian inquiry due to my exceptio Shady business practices from a “reputable” dealership! I got pre-approved by my financial institution (without Experian inquiry due to my exceptional credit and long history with my bank). I went to the dealership early Friday afternoon to test drive the car, and we agreed on a price. They produced a credit application for me to fill out. Told them it was not needed because I was already approved by my bank and wanted to use only my bank. They said it is standard, they need it for their records, so I filled it out. Beasley called me Saturday morning as I was driving to the dealership to pick up the new car to tell me my bank had denied my application, which did not include any reference to my approved application. I called my bank. They said the dealership credit application should not have been sent. All the dealership needed to do was contact them. My bank said the application they received from Beasley was for a 34% interest rate! They said the dealership could call them and they would approve the loan upon receipt of a purchase order. Dealership never provided me with a copy of the purchase order they sent my bank. I took back my down-payment check and walked away. Since I have left the dealership, I have gotten 4 inquiry alerts from Experian. So now a car dealership and 3 lenders (so far) have my financial information and I will be getting advertisements and spam from them. This whole experience has left me very disillusioned and disgusted. I WOULD NOT RECOMMEND ROGER BEASLEY MAZDA CENTRAL. More

I recently had my routine service at Roger Beasley Mazda Central, and also was having my navigation system repeatedly reboot the entire audio system. The problem was promptly identified and remedied by chan Central, and also was having my navigation system repeatedly reboot the entire audio system. The problem was promptly identified and remedied by changing out the chip which they had in stock. Once it was reprogrammed, I was on my way with all functions intact. Well done! More

CROOKS! These guys sold me a used car that didn't even last 3 months. They showed me a history report that said 1 accident. There were 2 reports when I went to CarMax to get rid of it. They only offered $ last 3 months. They showed me a history report that said 1 accident. There were 2 reports when I went to CarMax to get rid of it. They only offered $750 trade in, Like I was a stranger. CarMax offered $1500. They lied to me during sale More