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Roesch Ford - Service Center

Bensenville, IL

4.5
172 Reviews

172 Reviews of Roesch Ford - Service Center

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March 21, 2025

Final prices were over quoted prices. Sales maintenance policies are not what is advertised by them at time of car purchase. I paid for coverage which I am told does not cover the work t More

by jfarrellpersonal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
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March 16, 2025

Best costumer service and best communication between customer and car dealer the service is unique More

by JUANSUMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Roesch Ford responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Providing clear communication and exceptional service is what we strive for your feedback truly means a lot!

March 14, 2025

Service, other than Jessica answers phone or returns calls like Brandon. I'm not happy More

by JFEDERICI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Mamahua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Salinas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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March 13, 2025

Good service bur they always try to up sale you. The service is outrageous I can get the service somewhere else and save money. More

by DOBSONINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 13, 2025

Awesome service! Thank you. Everything was taken care of quickly with great service. Appreciate it. More

by SZEJNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
Report | Print
Apr 05, 2025 -

Roesch Ford responded

Thank you so much! We truly appreciate your kind words and are glad everything went smoothly. Looking forward to seeing you next time!

March 10, 2025

Diego was very helpful, he reminded me of my FordPass points and my service was completed quickly. More

by luke.loresch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Roesch Ford responded

Thank you for your wonderful review! We're glad to hear that Diego provided helpful service and reminded you about your FordPass points. We appreciate your business and are happy to know your service was completed efficiently. Looking forward to assisting you again!

March 08, 2025

It was easy to make appointment, I was greeted on arrival and taken care of immediately. My care was repaired and I was on my way More

by HOTSHOPPERV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
Report | Print
Mar 11, 2025 -

Roesch Ford responded

Thank you for your kind review! We're glad to hear that scheduling was easy and that you were taken care of promptly. It’s always our goal to provide a smooth and efficient experience. We appreciate your support and look forward to assisting you again in the future!

March 04, 2025

Randy Holder was efficient helpful and we will be pleased to return for more service at Roesch Ford, More

by steve217
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
Report | Print
Mar 11, 2025 -

Roesch Ford responded

We truly appreciate your feedback! It's great to hear that Randy provided excellent service, and we look forward to welcoming you back to Roesch Ford for future visits.

February 23, 2025

Diego was very helpful and friendly. I feel like my car was in good hands! More

by dawn_derbigny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Roesch Ford responded

Thank you for the wonderful review! We’re so glad Diego could make you feel at ease and that your car was in good hands. We truly appreciate your trust and look forward to assisting you again in the future!

February 22, 2025

Took my truck in right away and delivered it to my house. Great convenience. I didn’t have a ride to pick up my truck More

by DMAHONEY.DEBBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Carrillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2025 -

Roesch Ford responded

Thank you for the wonderful review! We're so glad we could make your experience more convenient by delivering your truck right to your home. We appreciate your feedback and look forward to serving you again!

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