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Rodland Toyota of Everett
Everett, WA
1,532 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 28, 2023
Horrible experience buying a used vehicle here as a female identified individual. Avoid preowned sales manager Marcus Krachunis and finance manager Darci Clark at all costs. Sales consultant Robert Dix female identified individual. Avoid preowned sales manager Marcus Krachunis and finance manager Darci Clark at all costs. Sales consultant Robert Dixon was great though, no complaints there - not at all someone to pressure, was professional, knowledgeable and didn't use the manipulation tactics of the other two. Pre owned sales manager Marcus Krachunis is sketchy and dishonest but tries to make it out like he's being totally transparent with you, much like finance person Darci Clark. Marcus and Darci both are very fixated on pressuring you into deals and warranties via scare tactics and other manipulative techniques. For example Darci will say passive aggressive and guilt trippy things like "if my friends and family come here I won't let them leave without this" or show horror story fake photos of tangled up car wires with little relevance to the warranties and add-ons she's pushing you to buy. It's absurd. Only bought my car here because it met the criteria I wanted and because Robert was better to deal with, otherwise I would have definitely walked away at multiple points in the process due to the inappropriate behavior by these two. For example Marcus claimed he could only give me 10,000 for my trade in that was valued via KBB at 14,500 for a trade in. And he claimed the car could only be sent away to be sold at auction, but less than a week later he's reselling it at 18,000 online at his own used car dealership. He also never even looked at the vehicle himself which was weird. And Marcus couldn't give me a straight answer why a car that was same trim level, 1 year newer AND less than half the miles was priced over 2,000 HIGHER than the one I wanted, and was clearly annoyed when I pointed that out repeatedly - he kept being evasive on that. Marcus kept trying to portray himself as a victim caught between a rock and a hard place on pricing. As someone who is in the field of psychology and is well-educated, I felt disgusted by these tactics as I could see many buyers (especially young, low income or female identified folks or even anyone who's never purchased from a dealership) falling prey to these manipulation tactics. More
by Kate
Employees Worked With
Marcus Krachunis, Darci Clark
October 16, 2023
Service department is terrible, took my 2022 TRD PRO Tacoma in for oil leaks and they left 12 bolts loose, 2 missing, and an electrical plug not plugged in. That includes 2 motor mount bolts finger tigh Tacoma in for oil leaks and they left 12 bolts loose, 2 missing, and an electrical plug not plugged in. That includes 2 motor mount bolts finger tight. Do not go there if you want to automobile fixed right. Worst experience ever!!!! More
by Galvin.lwalls
Employees Worked With
Mattson the general manager
September 26, 2023
Rodland Toyota is fantastic! Working with Jesus Vazquez was amazing! He listened to our needs and was able to get us into the car of our dreams. We recently started looking at To Working with Jesus Vazquez was amazing! He listened to our needs and was able to get us into the car of our dreams. We recently started looking at Toyota car dealerships closer to where we lived (Bellevue/Kirkland area) but those dealerships had high dealer markups and made the car buying process uncomfortable. In contrast, Jesus at Rodland Toyota (and his mangers) worked with us and were able to get us a deal we were comfortable and happy with!!! Would highly recommend anyone in the area to make the drive north and visit Rodland Toyota. Outstanding customer service! Thank you! More
by ravenous
Employees Worked With
Jesus Vasquez
September 13, 2023
Really good dealership. I rarely write reviews, but their customer service was excellent. Very prompt with their response and they try to work something out that is benefici I rarely write reviews, but their customer service was excellent. Very prompt with their response and they try to work something out that is beneficial for both the customers and the dealership. Huge shout out to Christina Cross, our sales representative. They had our best interest in mind during the entire process. More
by Nicholas
Employees Worked With
Christina Cross
May 24, 2023
I AM CONCERNED FOR MY FAMILY'S SAFETY. On my 2009 Venza the SRS (side airbag) dash warning light kept coming on. I checked on the internet and there was recall #21A01. The fix NHTSA dete On my 2009 Venza the SRS (side airbag) dash warning light kept coming on. I checked on the internet and there was recall #21A01. The fix NHTSA determined was to replace the wiring harness in the driver's door. Thus, I called my local dealership - Rodland Toyota. I took the vehicle in May 1, 2023. Service adviser Lauren Townes stated they fixed the problem. I pick the vehicle up and the next day the SRS warning light came back on. On the receipt it read the technician just inspected the connections and took photographs. They had not fixed anything. I telephoned them and took the vehicle back to them. Later the next day they stated Toyota wouldn't pay a second time to fix a recall. They said I now had to pay to fix the recall. However, when I asked what the fix entailed - they replied to replace the driver's door wiring harness. The very solution NHTSA determined. I spoke to the service manager, Mark Kuhns. He stated if the warning light had been on when I brought the vehicle in for service - then Toyota would have paid to fix the problem. I advised him both times I brought the vehicle in the warning light was on. He ended the telephone call and stated he would get back to me. The next day Mark Kuhns telephoned to say I needed to call Toyota Brand Engagement. I even offered to pay for the part if he installed it for free. Kuhns refused. At Toyota Brand Engagement, I spoke Annun. Originally, she stated Rodland should warranty all work for 12 months. However, Annun called me back to say it was between Rodland Toyota and me as Rodland had originally reported the recall as already fixed. (By just a few days.) I feel my vehicle is unsafe to drive and I fear for my family. It is unsafe because Rodland Toyota refuses to actually fix the problem. I speculate the mechanic never checked for codes and maybe just looked at a connection. Then he/she just marked the check box there wasn't a problem as he/she had probably done a dozen of times before. However, my vehicle is different. The warning light keeps coming on and it will come on every time I open the driver's door while the engine is running. I want to protect others. More
by J. Bussman
Employees Worked With
Mark Kuhns
February 28, 2023
My wife and I bought from Branden D. a 2023 Toyota Camry. What a AWESOME experience with Branden D. and Doug the Finance Guy. We flew into town from Idaho and Branden picked us up. We a 2023 Toyota Camry. What a AWESOME experience with Branden D. and Doug the Finance Guy. We flew into town from Idaho and Branden picked us up. We did all the paperwork and were off back to Idaho.. I would buy Branden D. as my go to young man. Was GREAT on Product knowledge and made everything go smooth... Lee and I would like to Thank all who helped put together the delivery of the Camry.... P.S. I have bought MANY cars in my life and this was a Great Experience.... Dana and Lee H. More
by danalhicks
Employees Worked With
Branden Dove , Doug LaFave
June 11, 2022
I'd like to express my appreciation to the Rodland Toyota team. When I arrived this morning to check if the engine was functioning properly, I was once again greeted by professionals who took the time at the team. When I arrived this morning to check if the engine was functioning properly, I was once again greeted by professionals who took the time at the beginning of the shift to perform a quick inspection. Zack deserves special recognition. More
by Alex
Employees Worked With
Zack
March 11, 2022
Very rude customer service and overpriced . Biased and absolutely dishonest people and I really hope people reconsider before going this place Biased and absolutely dishonest people and I really hope people reconsider before going this place More
by Jiratagaddisa
Employees Worked With
Jesus
February 01, 2022
bought our 2015 highlander at rodland. would love to buy again at your dealership, however, I will not pay list plus add on prices. thank you again at your dealership, however, I will not pay list plus add on prices. thank you More
by andy02
Employees Worked With
Todd Bond, Doug LaFave, John Coleman, Roberta Martinez, DAS Admin
August 28, 2021
Very bad experience from this dealer.About a month ago, Very bad experience from this dealer. About a month ago, I helped my friend reserved a van. They took deposit and all personal information, and wa Very bad experience from this dealer. About a month ago, I helped my friend reserved a van. They took deposit and all personal information, and wanted us to wait for van to come. The van finally came 3 days ago, then we went there to pick up the van. Suddenly, at last minute, they told us your loan was not approved. What? You guys had the file a month ago, did not work on the loan, at last minute just say no? I asked them, how many lender's did you send the file to? The answer was 3. What? There are tons of lenders out there, why only 3? I asked them again, have you tried to discuss with the lenders to see any other options they may have? The answer is NO. Yes, my friend IS a first time buyer. YES, my friend don't have the prove of income, but, there are lots of resources out there. There are a lot of ways to help my friend to get the loan. You guys just don't know, or don't want to work hard for your customer? Instead, they just simply say, no, we can not sale you the car. Right at the site, I made a call to a credit union right way, and found a solution in 10 min. The lend approved the loan with me as co signer. Now, the dealer wants all my information. I gave them everything, but they still want to pull my credit report to submit the loan. I really don't understand why? I have already submit all my information to the lender! I am not getting the loan through your dealership, why you still have to pull my credit report? The sales manager came, said, they want to use my credit report to verify my identity. He explained, everyone can easily make a fake drive license like the Enhanced drive license I have. What? I don't know how the credit report can verify my drive license is fake or not? He said it is their policy to pull everyone's credit report to buy car, even with cash buyer. I AM speechless. The result, they refused to sale the car. I am long term loyal customer of Toyota. All my cars I purchased is nothing but Toyota in my life. Not only because of the good quality of the car, but also the professional services I received from other Toyota dealers, such as Toyota Lakecity, Burien, Kirkland, etc. I liked Toyota. But, after today, I will have to say Goodbye to Toyota. The Rodland Toyota has completely changed the Toyota's professional image. More
by ncigong
Employees Worked With
Ran Duan
