Rodland Toyota of Everett

Thrilled. This is a second new vehicle we have purchased from Rodland Toyota. Sergey Agapov was so helpful. He spent at least an hour showing us what you had t This is a second new vehicle we have purchased from Rodland Toyota. Sergey Agapov was so helpful. He spent at least an hour showing us what you had to offer. He was very low key and never pressured us in any way. I felt he was interested in making sure we got just the right car. He was always looking out for best interest all the way through the process. It's sales employees like Sergey that will continue to make Rodland Toyota a success. More

Straight forward sales transaction Jordan was very professional and easy to work with. He was happy to communicate by email and didn't waste my time. The price we agreed on over email w Jordan was very professional and easy to work with. He was happy to communicate by email and didn't waste my time. The price we agreed on over email was the exact price on the invoice when I went to pick up the car, no last-minute shenanigans. More

Pleasure all-around. Great to work with and received a really fair price. That about sums it up. Thanks again everybody at Rodland Toyota! Wish you the best :) Great to work with and received a really fair price. That about sums it up. Thanks again everybody at Rodland Toyota! Wish you the best :) More

Great sales and setup - problem with finance dept Jamie North was great on the sales. He found the vehicle that we wanted, got it set up just the way we wanted it and made everything come together. Jamie North was great on the sales. He found the vehicle that we wanted, got it set up just the way we wanted it and made everything come together. Derrick Dankwah was very knowledgeable and showed us all of the features and helped make us comfortable with the new 4Runner. I sure there were techs and office support staff that chipped in and made our purchase come together. We would like to thank all of them for their good work. Our problem came with the finance department. We showed up with a cashiers check for the full purchase amount. We gave them the check, did the required paperwork and were told that the Certificate of Origin (COO) would be "FedEx'd" to our banker. A week later, no certificate of orgin. When asked they were able to produce it within 20 minutes but refused to send it to our bank. We were told that the COO would not be sent until we could prove the money was in their bank. I don't have access to their accounts but I would think that someone in their finance dept. would be able to check their account and see that the check had cleared and the money was in their account within two days. It took a week for them to figure out that pissing off cash customers is not a good way to build a returning customer base. They finally released the COO over a week after the cash was in their accounts. This delay screwed up the timing on the license and registration. Great sales and setup but double check the finance people and make sure you find out what the whole process entails. More

Excellent experience, Jordan was very helpful. We went in knowing what we wanted, and Jordan helped us to complete the process quickly, and got us the color and features we requested. A smooth pro We went in knowing what we wanted, and Jordan helped us to complete the process quickly, and got us the color and features we requested. A smooth process. Jordan took the time to explain everything. More

Great experience! Thank you! The sales rep was very polite and helpful without being pushy. I was very impressed that the sales manager was right there on the floor and even came The sales rep was very polite and helpful without being pushy. I was very impressed that the sales manager was right there on the floor and even came to talk to me a few times. I am very happy with the trade-in price and my new car. More