Rodland Toyota of Everett

After reaching a frustrating dead end with another Toyota dealer, I contacted Wendy by email and had an absolutely remarkable customer service experience. She was responsive, transparent, and focused on my dealer, I contacted Wendy by email and had an absolutely remarkable customer service experience. She was responsive, transparent, and focused on my priorities. In just a few emails and a single phone conversation I learned more than I had in the hours and hours I'd wasted at the previous dealer. It was heartening to learn that buying a new car doesn't have to be utterly maddening after all! More

Jeremy took great care of me when I went in to puchase my Infiniti G35x. The car was priced well (internet price) and he worked with me to get my payment to be where I needed it. He dropped $600 off the pric Infiniti G35x. The car was priced well (internet price) and he worked with me to get my payment to be where I needed it. He dropped $600 off the price of the car and adjusted the interest rate to do this. The best service happened though after I had already purchased the car and drove it home. The very next day, the car wouldn't start and I had to take the bus to work. I called Jeremy, and he arranged to have my car towed, the car keys picked up from my work and the car worked on at the closest Nissan delearship. Long story short, I got a brand new car battery, paid for by Rodland Toyota, and was able to drive my car home right after work that very same night. Thanks Jeremy for your outstanding customer service after my purchase. I highly recommend you. More

I have peers at work who own Toyota products, two of which are RAV4's. As I was looking for a car to replace my gas guzzling truck I took their advice after driving one of their vehicles, and went to R which are RAV4's. As I was looking for a car to replace my gas guzzling truck I took their advice after driving one of their vehicles, and went to Rodland. Rodland was picked because of their praise for Mike Hilderbrand and their experience working with him. after an e-mail and a call from Mike we set a time for me to meet him and look over the car I had mentioned to him. Upon arrival he had the car ready and after some discussion and a quick review of what I wanted he steered me to the car I bought. He also showed me the service department and although I have a dealership closer to me I will go to Rodland as they looked to be very efficient. Mike also went over all the features of the vehicle which saved me a lot of reading, as there are many nuances to this vehicle. Overall it did not seem like a "car dealership" that I remember from the past, but something simply stated as pleasurable. Tom walked me through all the options and why I might want to purchase them. I did purchase the extra service option as it appealed to me. Again it was a pleasant experience with no pressure placed upon me. Good job. More

Great experience! Sales person was knowledgeable and management and finance were great too! I will recommend my family and friends for sure! Can't wait to try out the service department. management and finance were great too! I will recommend my family and friends for sure! Can't wait to try out the service department. More

I recently purchased a Scion FR-S from Rodland Toyota Scion, and based on that experience, can highly recommend them - specifically Chris Jekey. Being a new model, the FR-S is still somewhat scarce, yet Scion, and based on that experience, can highly recommend them - specifically Chris Jekey. Being a new model, the FR-S is still somewhat scarce, yet they were able to get the version and color I wanted relatively quickly. I am a very picky buyer, and didn't want the car to go out on test drives, or even to be washed before I was able to pick it up, and Chris respected my wishes. When I arrived, the car was inside their garage with a sold sign on it, and still had all of the factory plastic on the interior. Anyone can sell you a car, but customer service is in the details. More

My husband first contacted Wendy by email, great communication. We were greeted at the dealership by Todd, he was very professional and friendly. We then spoke with Russell, he took us for a test dr communication. We were greeted at the dealership by Todd, he was very professional and friendly. We then spoke with Russell, he took us for a test drive, showed us all of the features and had a good follow-up for the next day visit. The next day, we came in and we were professionally greeted by Todd and he handles much of the paperwork. We met with Russell again to discuss the trade-in (condition of current vehicle) and made a good personal connection. We were then referred to Jay to handle the finance options paperwork, he was concise, quick and found the exact payment arrangement that we were looking for. The experience took less than two hours all together and we were pleasantly surprised with the ease of he transaction and the great communication with all Rodland staff throughout the process. We were also in touch with the finance company, Chase (Dave and Trisha), who were very easy to work with and were aware of our current situation. I stopped back by the following day after the car purchase was made to provide proof of residence and deliver some treats to the salesman, Russell. Initially, we were expecting a very long stressful process and were so excited when the stars aligned and everything turned out perfect. Outstanding customer service on all ends, great communication, very satisfied and feel good about referring my family and friends to Rodland. During a stressful situation with needing a dependable vehicle, needing it quickly and a quick turnaround with happy end, I just couldn't describe how wonderful this experience was. On a personal note, I have a young baby and need a safe, reliable vehicle. This is the perfect vehicle for out family! Thank you so much to everyone at Rodland. Many blessings, Sarai More

First time experience purchasing a new vehicle. The staff was very friendly, professional, and quick to respond to any questions I had along the way. On the day of the sale, everything went smoothly a staff was very friendly, professional, and quick to respond to any questions I had along the way. On the day of the sale, everything went smoothly and was stress-free. There was a small miscommunication about a small detail; I was under the impression that my vehicle came with floor mats, but it turned out it didn't. However, Rick was able to find a set for my vehicle for no additional charge. Overall, it was a great experience and I would highly recommend Rodland Toyota. More

My first contact with the dealership was with Wendy O'Neal through the internet sales department. I corresponded several times with her and I made an appointment to come in to see her. She introduced m O'Neal through the internet sales department. I corresponded several times with her and I made an appointment to come in to see her. She introduced me to Antonio Vasquez who then took my wife and I on not just one but three test drives. Antonio answered all of our questions and after the sales negotiations were complete, he even set up my blue tooth feature on the stereo system. Darci Clark ran us through the F&I portion, thoroughly explaining all of the options to us. She was very pleasant and not at all pushy. I have nothing but accolades for your dealership and the way we were treated and will happily recommend you to anyone who wants a positive sales experience. More

Bob Gardner (especially) and his service team help diagnose a problem I had with my 2001 Toyota Sienna van I just bought a week ago from another dealership. I had smoke coming out the back tailpipe an diagnose a problem I had with my 2001 Toyota Sienna van I just bought a week ago from another dealership. I had smoke coming out the back tailpipe and didn't know if it was engine problems of a head gasket issue. They did a complete diagnostic check, took off the valve cover, took pictures of the sludged engine and did a report for me for just over $100....great value for their efforts. I see why BBB gave Rodland Toyota the highest rating they can for customer satisfaction for both New and used car catagory!!!! That is the reason why I choose them over the other 3 Toyota dealers that were a little closer to the office I work at than Rodland. I have 2 growing teenage boys (over 6'-1" tall) and hard for us to fit in our medium sized cars together... so that why I like the Sienna van so much for all its room and great ride. We've rented a Sienna van from them in the past to take vacations together and enjoyed doing business with them in the past. From my experience with Rodaland Toyota is.... they are very customer orientated and work with you til you are a satisfied customer.....a very apprecited customer....David C...... Mill Creek More

Mike made me feel very comfortable. It was a simple business transaction. We had a mature and reasonable negotiation. I believe both of us were satisfied with the outcome. Mike was very knowledgea business transaction. We had a mature and reasonable negotiation. I believe both of us were satisfied with the outcome. Mike was very knowledgeable with the process and the product. Kim was helpful and explained the financing and aftermarket products with succinct clarity. She was funny, friendly and competent. As an employer of over a dozen, I believe I have a good idea of what good employes and work environments are. I believe both exist at Rodland Toyota. More