Rodland Toyota of Everett

TRUST is the most important attribute of any service provider, without trust, how do you know what you paid for was performed correctly or at all. I have been a customer for over 10 years, several Toyo provider, without trust, how do you know what you paid for was performed correctly or at all. I have been a customer for over 10 years, several Toyota cars have had most if not all service preformed at RT. Last April I had a 95K major service performed at RT on my 2013 land cruiser. Recently due to scheduling issues I had an oil change done at a different provider and they provide objective tests showing that my brake fluid needed replacing and the emergency brake need adjustment. This of course raised concerns since it’s been less than 10k miles since the major service that specifically noted both these items where performed. It took several phone calls to get RT’s attention and for them to call me back. We set up an appointment to have them look at this. At that appointment I was told there was nothing wrong with the brake fluid, no test, they just looked at it. Fine, I’m not an expert, but I did have photos of the results from the test at the other service provider. I asked what they could do about this, they accused the other provider of dishonest practice and said they could do nothing since there was no evidence of a problem. Well, there are several inexpensive tests for brake fluid condition, I ordered them on Amazon, about $100, I was not going to risk my safety or my extremely well-maintained Land Cruiser, not a big deal. The test showed them to be correct, the brake fluid is acceptable (< 1% water content and no corrosion). BUT THAT IS NOT THE POINT. A good service provider would have: 1. Returned my calls and text messages. 2. Addressed all the issues identified, brake fluid and emergency brake, by offering to test the fluid and adjust the e-brake. 3. Respond to my email regarding my concerns. I noticed that they respond to most reviews posted with almost the exact same verbiage, in other words, they just don’t care More

I am disappointed with Rodland Toyota. While the sales team was pleasant and easy to work with, Rodland’s management’s customer service is far from what I would have expected for a multi-g While the sales team was pleasant and easy to work with, Rodland’s management’s customer service is far from what I would have expected for a multi-generation owned Toyota Dealership. I recently purchased a 1 owner clean CarFax 2016 Sequoia from Rodland. The car is in nice condition and as best I can tell mechanically sound. The problem I had has to do with Rodland stating that an alignment had been done on the vehicle prior to them putting it on the lot for sale. When I was driving back to West Seattle on I-5 from the Rodland Toyota dealership in Everett, I could tell the vehicle was pulling to the right and vibrating slightly at speeds in excess of 60 miles an hour. I brought the vehicle to Les Schwab in West Seattle before getting home in order for them to check the alignment. As I suspected, the alignment was off by quite a bit, enough to require a full front end adjustment. When I asked Rodland Toyota to reimburse for the $120 alignment, their comment was that I didn’t buy a new car and the sale was “as is“. This is not about money, this is about customer service. Rodland said an alignment has been done on the car before they put it up for sale. I question Rodland’s management and their commitment to customer service. More importantly, I question their honesty and integrity. More

Christina is the best, she's honest and knowledgeable and so nice! If you want a fun, low-pressure car buying experience she's your gal!!! so nice! If you want a fun, low-pressure car buying experience she's your gal!!! More

The service department is a JOKE. They can't troubleshoot their way out of a paper bag. I brought my car in because I had a problem. I paid for them to diagnose my problem and they They can't troubleshoot their way out of a paper bag. I brought my car in because I had a problem. I paid for them to diagnose my problem and they told me nothing was wrong and if it continued to bring it back in a couple days. Well the problem continued so I brought it back. After another diagnosis they told me I had to replace a part. I paid to have that part replaced and low and behold, i still had the SAME problem. The manager informed me that i must have another problem that is causing THE SAME PROBLEM because the part they replaced was defective. I spent 1800$ and I still have the same problem I came in with. DO NOT take your car here if you value your money, because they just throw parts at your car and hope they fix it and then come up with ways to tell you they need more money in order properly diagnose your problem. Save your money and spend it elsewhere. More

This service department did not make a good first impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accep impression but they made up for it when I returned for the third time. I was treated respectfully and my explanation of the service needed was accepted the first time. I felt valued and that is important to me. I will return in the future for my car maintenance. I do like the fact that you don't have to make an appointment for service work and they have a wonderful lounge for people waiting for their car to be serviced. I gave them a 4 star rating only because of my first experience. They earned a 5 stars on this latest visit. More

I brought my prius C in to have tail lights checked out. They were not working. The service dept told me all my lights were working and sent me on my way. I get home and check myself - still no tail light They were not working. The service dept told me all my lights were working and sent me on my way. I get home and check myself - still no tail lights. Come in 2nd time and gave them the 6 reasons tail lights wouldn't be working and wanted it fixed this time. They found a bad bulb and replaced it and showed me a picture of another bulb where the socket was melting. I said that I felt that was a priority as any wir heating hot enough to melt plastic could start a fire. Megan said I should be okay as I didn't drive much. How can I trust these people again. First time they lied to me and said all lights were ok.Tail Lights at night are not optional. Second time wiring running hot enough to melt plastic - fix it sometime as you don't drive much. I would also report that they gaslighted me. I'm trying to explain what was out and they acted like they had no idea what I was talking about. Is this behavior reserved for 75 year old women? More

They only sell vehicles with high mark up dealer added worthless "protection packages to the tune of $4-5000. Would not give price quotes ahead of their high pressure showroom tactics. Not interested and worthless "protection packages to the tune of $4-5000. Would not give price quotes ahead of their high pressure showroom tactics. Not interested and we moved on to a reputable honest dealership. More

Greatly enjoyed working with Jesus Vasquez at Rodland Toyota of Everett!! This was the most pleasant experience buying a new car we've ever had. Jesus was very helpful and straightforward, and we parti Toyota of Everett!! This was the most pleasant experience buying a new car we've ever had. Jesus was very helpful and straightforward, and we particularly appreciate the "no surprises" transaction - everything went smoothly and Darci was fantastic with the paperwork. Highly recommend this dealership and Jesus, and would definitely purchase from them again!! More

Recently purchased a new RAV4 (2023) at Rodland and was having a difficult time with the technology on the dashboard screen. A few weeks later visited the dealership to seek help. One of the salesmen, Br having a difficult time with the technology on the dashboard screen. A few weeks later visited the dealership to seek help. One of the salesmen, Brandon, kindly took time out of his morning to spend time with me and patiently walk me through the process of connecting to the computer, etc. He was not my salesman and, despite the fact there was nothing in it for him to help me, he gave excellent customer service. He was very knowledgable, patient, and cheerful throughout our interaction. He even took additional time to answer my questions about other aspects of the vehicle. In a world that seems increasingly more focused on, "What's in it for me", it was delightful to meet a young man who's focus was, "How can I help you?" If I ever buy another car here, he will be my sales guy. More

Horrible experience buying a used vehicle here as a female identified individual. Avoid preowned sales manager Marcus Krachunis and finance manager Darci Clark at all costs. Sales consultant Robert Dix female identified individual. Avoid preowned sales manager Marcus Krachunis and finance manager Darci Clark at all costs. Sales consultant Robert Dixon was great though, no complaints there - not at all someone to pressure, was professional, knowledgeable and didn't use the manipulation tactics of the other two. Pre owned sales manager Marcus Krachunis is sketchy and dishonest but tries to make it out like he's being totally transparent with you, much like finance person Darci Clark. Marcus and Darci both are very fixated on pressuring you into deals and warranties via scare tactics and other manipulative techniques. For example Darci will say passive aggressive and guilt trippy things like "if my friends and family come here I won't let them leave without this" or show horror story fake photos of tangled up car wires with little relevance to the warranties and add-ons she's pushing you to buy. It's absurd. Only bought my car here because it met the criteria I wanted and because Robert was better to deal with, otherwise I would have definitely walked away at multiple points in the process due to the inappropriate behavior by these two. For example Marcus claimed he could only give me 10,000 for my trade in that was valued via KBB at 14,500 for a trade in. And he claimed the car could only be sent away to be sold at auction, but less than a week later he's reselling it at 18,000 online at his own used car dealership. He also never even looked at the vehicle himself which was weird. And Marcus couldn't give me a straight answer why a car that was same trim level, 1 year newer AND less than half the miles was priced over 2,000 HIGHER than the one I wanted, and was clearly annoyed when I pointed that out repeatedly - he kept being evasive on that. Marcus kept trying to portray himself as a victim caught between a rock and a hard place on pricing. As someone who is in the field of psychology and is well-educated, I felt disgusted by these tactics as I could see many buyers (especially young, low income or female identified folks or even anyone who's never purchased from a dealership) falling prey to these manipulation tactics. More