Rocky Mount Chrysler Dodge Jeep - Service Center

The employees I interacted with in both the service and parts department were professional and accommodating. Service was quick and sales staff were super friendly! parts department were professional and accommodating. Service was quick and sales staff were super friendly! More

The service was great and had me out quick. Nice having quick service. quick service. More

Rocky Mount Chrysler Dodge Jeep Ram has professional, fast, and friendly service. The knowlegeable staff kept me informed about the status of my maintenance and made the paperwork easy. fast, and friendly service. The knowlegeable staff kept me informed about the status of my maintenance and made the paperwork easy. More

great service from the service dept. allowed me to drop off my Jeep and get it back the same day. off my Jeep and get it back the same day. More

Good and fast service. I like getting my car serviced here because the people who work there are very professional and always help me with my needs here because the people who work there are very professional and always help me with my needs More

My experience with this company has been very unpleasant. I was never provided a wheel lock key for my car at the time of purchase which I did not realize until I got a flat tire a year later and needed to r I was never provided a wheel lock key for my car at the time of purchase which I did not realize until I got a flat tire a year later and needed to remove the tire. Which I contacted the dealership to inform them of such and they told me that I would have to bring my car to them for them to find one that match my car. When I arrived I was told I would have to purchase one. I informed them I had never received one at all. I was asked serval times which started to come off as accusatory if I had my tires rotated and it was misplaced when I received that service from another company (which I have been going to for 10 years and they provide excellence service) Which I explained to them I never had my tires rotated it’s recommended to rotate the tires after a certain mileage (I don’t have to if I don’t want, right?) but I had not had that service done only an oil change. If I was provided a wheel lock key at the purchase of my vehicle this experience could have been avoided. The service I received was unprofessional and they held no accountability for mistakes that were made on their end. When I expressed my concern with management I was met with more attitude and accusations as if I did something wrong and provided them with bad service when I was the customer. One of my concerns out of a few was my personal information was left on the counter for anyone to walk in to see. When I questioned them about it all they said was “we are closed so you were the only person coming in at this time. I’m supposed to be off I stayed as a courtesy for you because we close at 6, I have kids” which I replied the door was unlocked and the gate was still up which indicates anyone can still walk in as I did. I was called to pick up my car after 6, 6:08 to be exact because they “cleaned” my car which the only thing I could tell was done was some type of oil was put on my tires as a “courtesy” because they placed a dirty air compressor in my back seat in the mist of a global pandemic where my daughter has to sit. I was refunded my money and offered a free oil change but after the way I was treated I would never return to this dealership for any service if I don’t have to. This experience has caused me great stress and anxiety to the point when I finally spoke to someone that tried to show understanding I broke down and began to cry. As I type this review I am reliving this experience all over again. More

Nice good help not there long good people everyone ask do I need help kept checking on me why my car was get servic I will be back I need help kept checking on me why my car was get servic I will be back More

During my visit I received excellent customer service. This dealership is the only place I take my car for service. I highly recommend this dealership. This dealership is the only place I take my car for service. I highly recommend this dealership. More

It takes forever to get an appointment and when you do there is only one person who does oil changes and tire rotations. When you call the 800 number it routes you to a call center that does not get the there is only one person who does oil changes and tire rotations. When you call the 800 number it routes you to a call center that does not get the messages to the service center More

Got recall done. Forgot to turn of change oil light. Long wait to get oil change appointment. They need more help apparently in the oil change dept.. More units sold locally the more you'll have service need wait to get oil change appointment. They need more help apparently in the oil change dept.. More units sold locally the more you'll have service needs. Think about that. You've got a building behind your sales lot that needs to be turned into place to get nothing but oil changes, tires and inspections done. It would probably get you more customers as a selling point, LOCAL CUSTOMERS..... More