Rocky Mount Chrysler Dodge Jeep - Service Center

Yup! They will work with you! I came in there expecting to pay an arm and a leg but after the diagnosis it ended up being a simple fix of replacing a sensor. They were super nice a I came in there expecting to pay an arm and a leg but after the diagnosis it ended up being a simple fix of replacing a sensor. They were super nice and they even took me to school while my car was being worked on. There in nothing like having complete anxiety about a situation and just receiving awesome service that took to stress away. More

Stranded & Frustrated Carrie Le and her team really helped me make the best of a challenging maintenance ordeal. I was traveling from eastern North Carolina on I95 when my Carrie Le and her team really helped me make the best of a challenging maintenance ordeal. I was traveling from eastern North Carolina on I95 when my Jeep Wrangler thermostat icon illuminated in the dash board. After communicating with the dealership, tow service was coordinated to transport my Jeep to the dealership. I coordinated procuring a rental car to continue my travels since the dealership service department was going to close before my Jeep could be inspected for mechanical issues. Even though the dealership's Service Department had closed, the Service Advisor, Carrie Le helped me through a trailing ordeal with the Enterprise rental car; while I was transferring personal items from my Jeep into the rental car, I noticed a screw in the passenger-side front tire. Since I had just been stranded on I95, I was not about to travel another 5 hours (to my destination) on a tire with a screw in it. Carrie Le coordinated with Michael Boone and Gary Burke to take a look at the tire on the rental since the Enterprise office was closing when I picked it up (there was no answer when I called since they closed at 6pm). The rental car tire could not be repaired, but the dealership but on the donut-type spare and attempted to coordinate further repair through Enterprise. Enterprise representative stated that I was to take the punctured tire to Firestone, but Firestone stores were closed by this point. So, I was faced with a decision about staying over night, returning the rental car (since I obviously was not going to drive 5 hours on a donut-spare or haul the tire around get it fixed the next morning). Carrie Le and her team provided a recommendation for hotel accommodations and stated that they would check back in on me first thing in the a.m. The next morning my Jeep was fixed in approximately 2 hours, I was able to turn the rental car back in, and I was back on the road to my destination. Carrie Le and her team were very professional, emotionally available (as sounding boards to the mechanical challenges of my trip), and went above-and-beyond to help me as best as they could with in their capabilities. I even received follow-up telephone calls from Carrie Le to confirm that I was able to complete my travels safely. My Jeep performed without any additional issues for the remainder of my trip. I appreciate the outstanding Customer Service demonstrated by the staff of your dealership and will definitely tell friends and family of my experiences with your exemplary staff! More

service for my 2013 chrysler van I came in looking for resolutions in getting my 2013 Chrysler van fixed and was blessed with a 2014 Dodge Journey. Everyone was so nice and this was I came in looking for resolutions in getting my 2013 Chrysler van fixed and was blessed with a 2014 Dodge Journey. Everyone was so nice and this was the first time I was every taken on a tour of a dealership. Thank You. More

I was looking for a nice late model SUV in my price range after my SUV died, literally. Robert Burnish worked with me to find something suitable and affordable. Lee Braswell worked with me on price and get after my SUV died, literally. Robert Burnish worked with me to find something suitable and affordable. Lee Braswell worked with me on price and getting a payment within my budget. Both guys were Great to work with during the sale and after. I ended up getting the first thing I had looked at the first day I went, a 2011 Hyundai Santa Fe, and I love it! My whole experience with Robert and Lee at Keffer was easy, pleasant, and fun. And the most important thing of all to me was NO PRESSURE! I will definitely recommend them to others. Thanks, Robert and Lee! More

Each and every time that I have brought my car in to the dealership, Randy and his team have been very professional, courteous, and always provide excellent customer service. They are truly committed to mee dealership, Randy and his team have been very professional, courteous, and always provide excellent customer service. They are truly committed to meeting your service needs. Highly recommend! More

Kaye and Gary have a high degree of expertise when dealing with parts, which allows them to assist in finding solutions to problems. They are always helpful and will put forth the extra effort to gene dealing with parts, which allows them to assist in finding solutions to problems. They are always helpful and will put forth the extra effort to generate excellent results. More