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Rocky Mount Chrysler Dodge Jeep - Service Center
Rocky Mount, NC
525 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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525 Reviews of Rocky Mount Chrysler Dodge Jeep - Service Center
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October 23, 2021
Verified Customer
October 12, 2021
Josh is service is great. He is very knowledgeable, friendly and knows what he’s doing friendly and knows what he’s doing More
by Lindsey
Employees Worked With
October 06, 2021
Took new 2019 Jeep Compass in for service due to air conditioning not cooling. Said they needed to order condenser. Then they said they would need to replace compressor. Then they forgot to restore fr conditioning not cooling. Said they needed to order condenser. Then they said they would need to replace compressor. Then they forgot to restore freon and burned up the relay switch. Had to order it and would be two weeks before it would be in. I asked for loaner car and none were available. Josh was the service manager and did not volunteer any info about me getting a rental. I asked about it and he said they would cover it. After another week and a half, he said it was ready and I picked it up. Got it home and was it. Headlight had condensation in it and both fender protectors were not fitting properly and one was scratched up. Also have paint chipped on area they worked on. I took it back next business day and Josh was rude, saying that I was going to have imperfections, that “it’s not like you bought a Jaguar”! He said he would order a replacement headlight and replace the scratched fender protector and fix the other one that was not put on properly. Said he would call when parts came in. He never did. I called and spoke with Gary in parts and he said they were in. I then called Josh and told him that I wanted it fixed and that he was supposed to call me. He scheduled an appointment for me to bring it in the following week. This time Josh was on vacation and the others seemed to have fixed it properly. I just have picked it up. I don’t plan to ever carry it back to that dealership. I will go to Wilson, Nc in the future if needed. More
by Glenda Nines
Employees Worked With
Service manager Josh only 1 star. Taylor 4 stars
October 06, 2021
Great service!! Workers were very helpful!!will come back again for service in the future! back again for service in the future! More
by Cdseibelnc
Employees Worked With
October 02, 2021
The associates were friendly. The showroom was clean and comfortable. It didn't take long for me to get my car upon completion. comfortable. It didn't take long for me to get my car upon completion. More
by eunice41256
Employees Worked With
September 27, 2021
Usually service is quite good at Rocky Mount Chrysler. However on this date of service which had been scheduled, I had to be somewhere at a certain and thought the process would take about an hour. I le However on this date of service which had been scheduled, I had to be somewhere at a certain and thought the process would take about an hour. I let the customer service know I needed to be done within an hour and was told that the service should only take about 45 minutes. However the process took almost 1hr and a half. I checked on the service which was an oil change and tire rotation, after an hour had passed and was told it would be at least another 15 minutes. I was not able to take my car because of the stage in the process. Very disappointed and this put more stress on the rest of what was going to be a stressful day anyway because of what was going on in my life, again which I advised them of when I arrived. I guess I had depended on what I had been used to in the service previously received, otherwise a good service department. At least my concern was addressed, but nothing could be done at that point to help the situation. More
by Edith Bulluck
Employees Worked With
I'm sure who I talked with in Service Dept
September 16, 2021
Great great great great great great great great great great great great great great g great great great great great g More
by JNISWONGER0
Employees Worked With
September 12, 2021
I have purchased 2 Dodge Durango's from Rocky Mount Chrysler Dodge Jeep and both have been the most dependable vehicles I have owned in the last 50 years. The staff at Rocky Mount Chrysler are top notc Chrysler Dodge Jeep and both have been the most dependable vehicles I have owned in the last 50 years. The staff at Rocky Mount Chrysler are top notch everyone is very helpful, and when I had a water pump fail, the manager of the service department called you and told you my vehicle had 27,000 miles on a 2018 that was out of warranty and you decided to help and take care of the water pump at no charge. Thank you for your help and I will most defiantly buy another vehicle from Rocky Mount Chrysler when ready for a new SUV. Your and the staff at the dealership are outstanding. The staff at the dealership service area and the mechanic gave me the best service from the service manager and his assistant. Louis Jacobs More
by jacobsl2
September 05, 2021
Promises made but not kept. “This is what we can do if you give us excellent on our survey” should have been my 1st sign! you give us excellent on our survey” should have been my 1st sign! More
by JARIMICA
August 30, 2021
I arrived at my appointment to have my oil changed. My wait time was sufficient and I was pleased and received optimum care and service. wait time was sufficient and I was pleased and received optimum care and service. More
by SHARON.GRAVES
