Rocky Mount Chrysler Dodge Jeep

A+++ customer service Bought a used Truck from Rocky Mt Jeep Crysler Dodge, not even 48 hours after I bought it , it started bogging down, I took it to my local mechanic an Bought a used Truck from Rocky Mt Jeep Crysler Dodge, not even 48 hours after I bought it , it started bogging down, I took it to my local mechanic and found out the fuel pump went out I contacted Brad Dawson and they payed the bill for the new fuel pump even though I bought the vehicle as is with no warranty . Very polite and courteous and understanding . Great General Manager and excellent Customer service, thanks Charlie More

Ram 2500 lemon Purchased used 27000 miles on truck problems first week hesitation smoking contacted dealer informed them had taken truck to dealership since they are Purchased used 27000 miles on truck problems first week hesitation smoking contacted dealer informed them had taken truck to dealership since they are 3 hours from me, no resolution now today with my camper attached truck starts smoking engine light on lost all power made it to closest dodge dealer seems at some point with only 27000 miles someone put after market plugs in it remarkable no one knows why or how factory warranty will not cover it because they are not factory plugs really contacted this dealer again big surprise they have no idea about the plugs and even though I purchased this truck with only 27000 miles on it they will not stand behind it either stay away More

Great experience They were quick to answer questions and always forthright. Only dealership out of many who would tell me the price before coming in - very helpful an They were quick to answer questions and always forthright. Only dealership out of many who would tell me the price before coming in - very helpful and professional team. More

Awesome! Awesome dealership and people. They are all about great customer service. I went in expecting something used but got something NEW and a nice payment. Awesome dealership and people. They are all about great customer service. I went in expecting something used but got something NEW and a nice payment. More

2017 Jeep Patriot A WONDERFUL place to buy a vehicle from. Staff was very friendly and helpful. Adam is a great salesperson and not pushy like most are. He even stayed A WONDERFUL place to buy a vehicle from. Staff was very friendly and helpful. Adam is a great salesperson and not pushy like most are. He even stayed 2 hours past the time the dealership closed, to help me get into my dream car! I wouldn't have my dream car if it wasn't for him! More

I bought a car I received excellent service and help in buying my car. The staff were very self explanatory and honest and that made me feel very comfortable in doin I received excellent service and help in buying my car. The staff were very self explanatory and honest and that made me feel very comfortable in doing business with them. I am very pleased with my purchase. More

Not the vehicle I expected This began on Saturday (7/8) as I was looking to purchase a 2015 Toyota Tundra. I located their car online and negotiations began because I lived over This began on Saturday (7/8) as I was looking to purchase a 2015 Toyota Tundra. I located their car online and negotiations began because I lived over 3 hours away. After speaking it over with my wife I called them at 9am today (7/10) to ask about a question of the condition of the bed and the rest of the exterior of the vehicle. I was told it was in immaculate condition and that there was not noticatble exterior flaws. So I advised them on that phone call that I would leave work early and arrive around 7pm. I made the three+ hour trip without hesitation because I trusted in the fact that I was going there to pick up my new vehicle. Upon arrival the vehicle was parked outside. Upon walking around the vehicle it was clearly noticeable that it had not even been washed in the past couple days if not weeks. The tire sidewalls had a brownish tint to them as if the vehicle had been used in mud. Upon exterior inspection the vehicle had approximately 20-25 surface scratches on both sides. On the tailgate of the vehicle there was a hazey spot that about the size of a hand where you could feel that the clearcoat had been deteriorated by something other than your normal wear and tear (since the vehicle wasn't that old). There were also four noticeable dings along the driver's side bedrail. Overall, I was highly disappointed in the information I was given versus what I saw upon arriving at the dealership. Had I been given the correct information, I certainly wouldn't have made the drive that ended up being a total waste of our time...7 hours in the car only to be misled. More

Patricia Tunn was fast and easy the work with professional. I felt comfortable the owner and sales person work closely with me. Very professional fast and gave me their time to get the truck I wanted. I felt comfortable the owner and sales person work closely with me. Very professional fast and gave me their time to get the truck I wanted. More

EXCELLENT 1000% MY NAME IS DONALD RAY RICHARDSON BROUGHT MY 1987 DODGE RAM D150 FOR SERVICE IN 2/27/17.THANKS TO THE MOST HIGH FOR SENDING ME TO A PLACE OF PEOPLE THA MY NAME IS DONALD RAY RICHARDSON BROUGHT MY 1987 DODGE RAM D150 FOR SERVICE IN 2/27/17.THANKS TO THE MOST HIGH FOR SENDING ME TO A PLACE OF PEOPLE THAT I CAN FINALLY TRUST WITH MY TRUCK. LOVE PEOPLE THAT WILL GIVE YOU THE TRUTH THAN TRYING TO TAKE MY MONEY. THANKS TO THE FOLLOWING PEOPLE RICHARD GLOVER MINDY GLOVER I DO NOT KNOW THE PARTS MAN NAME THAT TOLD ME THE TRUTH ALSO. I WILL GIVE THEM A 1000% RATING BECAUSE THEY ARE THE BEST.......PEACE BE UNTO YHWH More

Best Car Buying Experience Ever This was literally the best experience I ever had purchasing a vehicle and I have probably bought between 30 to 40 cars and trucks in my life.. I saw This was literally the best experience I ever had purchasing a vehicle and I have probably bought between 30 to 40 cars and trucks in my life.. I saw the vehicle I wanted on the internet and made an inquiry via e-mail. Both Patricia and Josh (the sales manager) reached out to me over the phone. I worked out the price/payment with Josh via text messages and he got me the exact payment I wanted. When I went to pick up the Ram truck it was exactly as advertised. Josh had everything set up for me (like a military operation) and I was literally driving off of the lot in my new truck in less that 20 minutes after I arrived. It would be impossible for the customer service to have been any better. Josh, Patricia, and Debra (finance) are all great and this is a very well run dealership that really works with you. Everyone I came into contact with was only interested in ensuring I had a great experience. I can't recommend them enough. More