Rockwall Ford

Staff was great but totally disappointed with service department. I gave them 4 chances to repair the only thing I reported on the (We owe) document and they totally let me down. The driver side ball jo department. I gave them 4 chances to repair the only thing I reported on the (We owe) document and they totally let me down. The driver side ball joint assembly was replaced with new parts but they were the wrong parts. Plus the workmanship was very unprofessional even after describing the issue with the shop Forman the assembly was still very botched up. I spent one whole day at the dealership on one of my 4 trips out there by choice because I didn't have transportation back to work due to my wife being out of town and the distance from the dealership was further than they allowed for drop off. The bottom nut on the ball joint assembly is still not flesh and the rubber boots or washers are still sloppy. Each time after allowing Rockwall Ford the opportunity to repair it I took it to either Brakes Plus or NTB and they both said that the reason I was still have issues was because of the wrong parts not fitting correctly. The lowest estimate for the repair was about $1100.00. More

I went in for a regular service (about 90,000 miles) and an oil change. I worked with Kris Wade. He was courteous, informational, and took good care of me the whole time. Very good experience! an oil change. I worked with Kris Wade. He was courteous, informational, and took good care of me the whole time. Very good experience! More

Ian made the whole process seamless. The courtesy van driver was great to deal with and everyone I was in contact with was great. The courtesy van driver was great to deal with and everyone I was in contact with was great. More

We worked with Bruce Feagin and he made our purchasing experience seamless and an overall great experience. All team members we worked with were fantastic. We will definitely be back when we are ready t experience seamless and an overall great experience. All team members we worked with were fantastic. We will definitely be back when we are ready to purchase again! More

Honest short Review: used 2021 Lincoln Aviator - Salesman - John Bowers was great. no push, jumped on issues and easy to talk to. would certainly ly recommend. - Service - there was a door ding Salesman - John Bowers was great. no push, jumped on issues and easy to talk to. would certainly ly recommend. - Service - there was a door ding on the car that was something you could NOT miss, meaning it should have been disclosed in pics or they should have fixed prior to selling. BUUUT - I said no go, and the had a guy on spot that popped it out and two others. flawlessly at no cost. I was certainly pleased. - Detail - the detail shop should be let go and replaced, or who ever manages them.. Was told it was being detailed just prior to me picking up. Just flat out, the car was dirty inside and out. Especially the inside. In plane site dirty.. finger prints, dried, coffee spills, there was a soda stain in the head liner, to me it looked like they used armorall (i hope not, but it all looked shiny inside).. It literally looked like the prior owner just dropped it off after a year. I took the car to a professional detailer same day, they conditioned the leather, removed all stains, and car was immaculate.. Over all - I'd go back. More

Great outfit. Easy to work with and honest. Carl Stevens was very accommodating and responsive - no problems. Easy to work with and honest. Carl Stevens was very accommodating and responsive - no problems. More

Service representative was very courteous and knowledgeable. Work was performed in a timely manner. Waiting area was clean and comfortable. knowledgeable. Work was performed in a timely manner. Waiting area was clean and comfortable. More

WORST DEALER I HAVE EVER DEALT WITH! ! I live in Austin and found a 2021 Toyota Tundra TRD PRO in their inventory. I used the TrueCar platform to get a price. The dealership responded ! I live in Austin and found a 2021 Toyota Tundra TRD PRO in their inventory. I used the TrueCar platform to get a price. The dealership responded IN WRITING with a price I accepted. I submitted my local lender pre-approval letter to my sales person, Rio Virgoe, and he proceeded to tell me that I COULD NOT USE MY LENDER! If I wanted to purchase the truck, I would have to use one of THEIR lenders!! Smells doesn’t it? Told the dude I would submit a complaint to the BBB and the Texas Attorney Generals Office for deceptive trade practices. He then said if I was going to legal on him, he would discontinue the conversation! HAHAHAHA. What a steaming load of crooks! STAY AWAY FROM THIS DEALER More

They went above and beyond what I needed for my car. This was my 3rd engine put in this Ford escape. This was my 3rd engine put in this Ford escape. More

Very pleasant to deal with. Kris provided the service I needed and brought other items that needed attention to me. Will definitely use them again. Kris provided the service I needed and brought other items that needed attention to me. Will definitely use them again. More