Rockwall Ford

Our Sales Associate G, I personally give him 5 stars, but once it came to everything else, I am completely unsatisfied. Got there everything went smooth, apparently got approved etc. Left with my vehicle. 1 once it came to everything else, I am completely unsatisfied. Got there everything went smooth, apparently got approved etc. Left with my vehicle. 1 week later I get a call that sorry the bank didn't approve of the vehicle because of the miles. Then they tell me I have to work with my own bank or figure it out if I want the vehicle, if not I have to take this vehicle back. So I'm like really a week after you come to tell me this. Now I'm sitting here trying to figure it out, like seriously. So I get a loan outside to get out my way and pay for the vehicle, talked to guy in finance, got all that taken care of. Then I get a call from the Manager talking about, am I going to want to keep this vehicle if so I need to pay for it or bring it back. So I'm like seriously... I just finished dealing with all this mess you'll created in the first place, Paid for the vehicle with a cahiers check and you call me telling me this, so I was ticked off now. I told this manager that just tells me how much communication you have with your employees. How dare you, call me to tell me this after all the struggle I had to go through to get a loan to get this vehicle, and when it was already paid for. Therefor I give them a 1 star, You should always talk to your employees first and see how the situation is before calling a customer. Will never go back to this dealership again. More

Our experience with Alexa in sales, as well as Anthony and Blake in service were second to none. They took care of our issues promptly and went the extra mile to ensure my family was comfortable while the and Blake in service were second to none. They took care of our issues promptly and went the extra mile to ensure my family was comfortable while the service was being performed. More

Associates at Rockwall Ford worked to get us through the online purchasing process. They worked with my companies accounting department to make the purchase a pleasant process. online purchasing process. They worked with my companies accounting department to make the purchase a pleasant process. More

completely satisfied nice group of folks at rockwall ford. I WOULD PERSONALLY RECOMMEND THIS DEALERSHIP TO OTHERS. ford. I WOULD PERSONALLY RECOMMEND THIS DEALERSHIP TO OTHERS. More

Philip was a Great Service Advisor. Kept me informed & a very timely experience. I was in and out very quickly. Kept me informed & a very timely experience. I was in and out very quickly. More

I just want to say the staff at ROCKWALL Ford are outstanding. Buddy Mays. Brian Anderson Blake Meister did an outstanding job for my wife and I. They’re professionals and they will take care of you outstanding. Buddy Mays. Brian Anderson Blake Meister did an outstanding job for my wife and I. They’re professionals and they will take care of you and your vehicle. If you have a problem this is the place to go. More

Very friendly staff! They keep you updated on the status of your vehicle and get you ride home when dropping off. They keep you updated on the status of your vehicle and get you ride home when dropping off. More

Great service! They checked everything out & provided good feedback to keep my truck running great! Thanks. They checked everything out & provided good feedback to keep my truck running great! Thanks. More

I brought my Mustang in for the annual registration and inspection, an oil change, and also for a problem with the driver seat track. It was damaged after being at a car wash and I wasn’t sure if it was co inspection, an oil change, and also for a problem with the driver seat track. It was damaged after being at a car wash and I wasn’t sure if it was covered by my extended warranty. I asked Kris about it and he was able to determine it was. The track was replaced and my car is back home. Thank you, Kris for your help! Also I want to compliment the customer drivers. I didn’t get the young lady’s name who took me home, but Mark picked me up to take me back to the dealership. Both of them were wonderful! More

I need an oil change and accompanying service which was accomplished in a very timely manner. accomplished in a very timely manner. More