Rockwall Ford

Everyone was very kind and helpful. Everyone wore masks and practiced social distancing. I was immediately greeted. I would definitely recommend Ford of Rockwall to everyone. and practiced social distancing. I was immediately greeted. I would definitely recommend Ford of Rockwall to everyone. More

Great service from Mark.. Mark is always thorough in his explanations as to where I am on my service policy. Gerry polite young man. Would ask for him every time. explanations as to where I am on my service policy. Gerry polite young man. Would ask for him every time. More

Defective or Substandard Sun Roof slides used on Ford Trucks Ford Motor Company has used components in their sun roofs that disintegrate for no reason, yet Ford takes no ownership in the KNOWN PROBLEM! Just ano Ford Motor Company has used components in their sun roofs that disintegrate for no reason, yet Ford takes no ownership in the KNOWN PROBLEM! Just another reason to never buy a Ford vehicle again! A very expensive repair yet the parts can be purchased for a little over $100, parts that Ford sells for over a $1,000.00. More

Great Service I was very surprise with how smooth everything went. I have bought a lot of cars in the past from different dealerships around the metroplex and I giv I was very surprise with how smooth everything went. I have bought a lot of cars in the past from different dealerships around the metroplex and I give Rockwall Ford 2 thumbs up. More

I called to have my car serviced &was lucky to get Kris Wade as my advisor. He we above and beyond excellence & was very professional Wade as my advisor. He we above and beyond excellence & was very professional More

Rockwall Ford is an amazing place. Honest as they come, didn’t hold back on any information good or bad. Thank you guys for the help with my car! didn’t hold back on any information good or bad. Thank you guys for the help with my car! More

Great Experience Thanks for not being "pushy" about extra services. Recommendations were made, but not pushed. Ron was very friendly and kept me informed about what Thanks for not being "pushy" about extra services. Recommendations were made, but not pushed. Ron was very friendly and kept me informed about what was going on with my car. More

Top notch service. kept me updated and went above and beyond. He really took care of my truck. And repaired quickly. Great dealership experience. Highly recommend. beyond. He really took care of my truck. And repaired quickly. Great dealership experience. Highly recommend. More

Very friendly and helpful service department personnel. My services visor Jackie, she is very knowledgeable and very helpful. Jessie the young man that picks up the cars and bring them to you. He’s very fr My services visor Jackie, she is very knowledgeable and very helpful. Jessie the young man that picks up the cars and bring them to you. He’s very friendly and courteous. The only negative is that they may need to have somebody there to take cash. Sometimes there are people that don’t carry credit cards or debit cards with them and they only use cash. Lucky, that I had my debit card with me at that time. That is the only reason that I can not give a “5” Star rating at this time. I was surprised that they did not take cash anymore. That’s the only negative of my experience. I would recommend the service department to my Friends. As far as buying a new vehicle from them I was not there to buy a new vehicle. I was there to have my vehicle serviced. More