Rockwall Ford

Best ford dealership I've ever been to. I was always kept up to date I was always kept up to date More

Responsive to my complaint about Ford scheduling the repair of my recall. After arriving at the dealer for repair, I was told the part wasn't in stock. I was not happy. When the part came in, service sc repair of my recall. After arriving at the dealer for repair, I was told the part wasn't in stock. I was not happy. When the part came in, service scheduled the repair that was done at my home in a timely manner. More

Great atmosphere as soon as we walked in Carlos was great help in the purchase we made . help in the purchase we made . More

Even though I was very early for my appointment, they got me in and out quickly and good job. me in and out quickly and good job. More

Scammers misleading information. I went in on 03-15-22 for a check engine light Keith Monnette Tried to over charged me over $1,553.20 for a $787.50 service. Stay away from this dea I went in on 03-15-22 for a check engine light Keith Monnette Tried to over charged me over $1,553.20 for a $787.50 service. Stay away from this dealership. More

On 3/9/23 I took my 2021 Ranger into the service department for a oil change and state inspection. I worked with advisor "Emily" and waited for the vehicle. Issue 1 I purchased the vehicle at Rock department for a oil change and state inspection. I worked with advisor "Emily" and waited for the vehicle. Issue 1 I purchased the vehicle at Rockwall Ford with the "maintenance plan, they apparently have no way of knowing this in the service dept 2 times I have had to remind service of the fact as not to be charged with the covered service. 2) At 100pm the vehicle was taken into service , 138pm the tech emailed the video of the oil change ( this is a great tool), 200pm the Inspection report was printed , at almost 3pm I noticed the vehicle parked outside. I had to go to the advisor to get the vehicle "Waiter " advisor had the key and paperwork so the garage was done , the time in and out was great . Service good But the dealership should know by VIN number maintenance , warranty . Second "waiter " the customer should not have to find the service advisor when the vehicle is done. Overall good dealership and service dept minor issues would make them Great. More

Professional, courteous, meets commitments, no pressure sales. I drive 1 hr from home to buy / service my truck here. I have no relatives there!... just a nice place to do business. sales. I drive 1 hr from home to buy / service my truck here. I have no relatives there!... just a nice place to do business. More

Sakes person Morris was very helpful but magement had me jumping through hoops took over a week to get deal done whe was told everthing was good they would come up with something else jumping through hoops took over a week to get deal done whe was told everthing was good they would come up with something else More

Misty was so easy to work and get along with. Thank you to Jeff and Rob as well for the help. Everyone there was so nice and ready to get me into exactly what I needed! Thank you to Jeff and Rob as well for the help. Everyone there was so nice and ready to get me into exactly what I needed! More

Good experience! Very nice and professional salesmen. I was especially impressed with the financing department. I would recommend Rockwall Ford to anyone. Very nice and professional salesmen. I was especially impressed with the financing department. I would recommend Rockwall Ford to anyone. More