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Rockwall Ford

Rockwall, TX

4.7
1,213 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,213 reviews

August 31, 2020

The work performed was as to be expected but they tell you everything that was inspected needs to be replaced even though it was replaced 2 weeks prior. This tells me that they don't check anything are th More

by lhaseloff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Sep 04, 2020 -

Rockwall Ford responded

I apologize that your recent experience was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you jhicks@rockwallford.com Jeff Hicks General Manager

August 27, 2020

These guys are absolutely top of the line! I’ve bought two trucks there and always get them serviced there as well. In and out quick with no hassle! Love this place! More

by Josh Deaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of them
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 25, 2020

Greàt service when you walk into their doors you can tell you're going to be taken care of, every one is. Friendly and truely want to make sure you're comfortable . More

by Scorpmaxs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris wade
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 24, 2020

It took a little longer than I expected but my service advisor Ron Greene was great with letting me know what was going on. I didn’t have to call and ask. Truck is running great. Thanks More

by Shawnw713487
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greene
Sep 02, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

August 14, 2020

Tough Day Made Easier My 2010 F-150 broke down about 10miles away. Called the service department and talked to Kris and he got me in touch with Chubbs towing. They got th More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kris
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 07, 2020

The gentleman that helped me with the recall on my Ford Focus was helpful and courteous. He kept me abreast of the progress and delivered my car back to me promptly More

by Kylehedges1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
Sep 02, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 05, 2020

Everyone was pleasant and did their jobs efficiently. Steve our adviser kept informed each step that was taken. The service was done quickly and had us on our way home in no time! More

by Jackie
Recommend Dealer
Yes
Employees Worked With
Steve M
Sep 02, 2020 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

July 30, 2020

Care service after a rock went into my front grill. They were fast at getting me in and fixed. Did a good job. gjlaksd fgjalkfdjls lksdjflskfj aljalkfj lksdfjslkfj lsdfj lsdkfj lksdfj lskdfj lsdkafj l More

by twostars321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Plunket
Sep 02, 2020 -

Rockwall Ford responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

July 24, 2020

75K maintenance Had a good experience taking my expedition to Rockwall Ford for service. Very easy to get an appointment scheduled using their site as they provide av More

by Drewrob3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith and Jackee
Jul 29, 2020 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 14, 2020

Don't be fooled by all the great reviews. It's not what you think. I was unpleasantly surprised but only because I let me guard down. Don't make the same mistake. More

by glammy Granny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brycen, don't remember the finance guy's name
Jul 31, 2020 -

Rockwall Ford responded

I apologize that you experienced this during your visit. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager

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