Rockwall Ford

Great service. Completed my service request while I waited. Took COVID seriously. Cost was less than quoted over the phone. Competent employees. I will return. waited. Took COVID seriously. Cost was less than quoted over the phone. Competent employees. I will return. More

Summary: Incompetent or untrained sales staff, high-pressure tactics, ignoring customer needs to move inventory. We visited this dealership to look at some F-150s and had what can only be descr high-pressure tactics, ignoring customer needs to move inventory. We visited this dealership to look at some F-150s and had what can only be described as the single worst experience I have ever had with a car dealership. This includes such wonderfully reputable used car “tote-the-note” places. I’m not sure if that’s because the salesperson was new (I’m trying to be generous here, she did not say she was new), if she just did not know how to handle customers who know exactly what they’re looking for, if she just plain didn’t know anything about trucks, or if the sales manager had a problem somewhere and wanted to get us out of the dealership. It doesn’t matter, because I don’t think we’re ever stepping foot on this dealership again. We parked and, before we’re even out of the car, we have a salesperson practically pushing us into the building rather than coming with us to see what we’re interested in. She asked us what we were looking for. We laid out what we wanted and told the salesperson that we were not willing to discuss numbers at this point because right now we’re doing research on the vehicles that just can’t be done on the internet. Things like comfort, feel, and the undefinable factors that I like to call the “X-Factor.” Of these requirements, we included “3.5L V6, max tow package, no leather, and either new or factory warranty.” The first truck she showed was an “as is, no warranty” used F-150 Lariat with leather seats. And it was not the 3.5L V6. She went all the way back to the building to get another truck, which was another “as-is, no warranty” used F-150 Lariat with leather seats. At this point, I have to admit, I got upset. I told her “no used trucks” and “no leather seats.” She decided to go find another truck and we decided to look around while she was doing that. We found exactly what we were looking for. She came back and we sent her to get the keys. She finally came back with the keys to that truck. We started the truck, and the fuel tank was empty. We asked to get more fuel because 3-mile estimated range is a bit too close for comfort. So, we drove to the building, she got permission to fuel it up. We drove around the back of the service building with her and she tried to pump fuel into it. I’m not sure if the truck had a problem registering the fuel, if the pump didn’t deliver a registerable amount fuel in the time she took to try to fuel it, or if she did not know how to work the pump (it was more reminiscent of a farm pump instead of a gas station pump). Either way, the test drive was pretty much over at that point. We walked back to the main building, where she disappeared again. While waiting, my boyfriend and I talked, and we decided we were done. I would highly recommend going to pretty much any other Ford dealership than this one. More

They were able to make an appointment quickly, their waiting area is well maintained and even an outside area if you are so inclined! They kept me informed on the status of the repairs and was reasonab waiting area is well maintained and even an outside area if you are so inclined! They kept me informed on the status of the repairs and was reasonably priced. More

They did a great job and quickly. The service representatives were extremely helpful and courteous. I dropped my truck off and received a text within a hour saying it would be ready before lunch. representatives were extremely helpful and courteous. I dropped my truck off and received a text within a hour saying it would be ready before lunch. Great service! More

Carl was the salesman that I talked to online and then met at the dealership. Very friendly and helpful. He made the whole process easier for me. I hadn't bought a car in over 15 years so I was a bit on e met at the dealership. Very friendly and helpful. He made the whole process easier for me. I hadn't bought a car in over 15 years so I was a bit on edge about the experience but Carl made it a lot easier for me. More

Excellent service, done in a timely manner. Kris Wade was excellent! He explained what needed to be done and why. Very professional and friendly. Highly recommend! Thanks Kris! excellent! He explained what needed to be done and why. Very professional and friendly. Highly recommend! Thanks Kris! More

Excellent service. Mark took great care of me. Everybody I meet were helpful and friendly. Servicing my vehicle for many years there. Thank you. Anton. I meet were helpful and friendly. Servicing my vehicle for many years there. Thank you. Anton. More

Everyone at the dealership was friendly, welcoming but also gave you your space while you looked around. Misty was our salesperson, she was very knowledgeable, friendly and listened to our needs and con also gave you your space while you looked around. Misty was our salesperson, she was very knowledgeable, friendly and listened to our needs and concerns. More

Awesome always going the extra mile! I trust Rockwall Awesome always going the extra mile! I trust Rockwall Fords Elizabeth (service advisor) & Shelby (body shop) with my Ford F-150. They’re expertise i Awesome always going the extra mile! I trust Rockwall Fords Elizabeth (service advisor) & Shelby (body shop) with my Ford F-150. They’re expertise in the industry gives me comfort to know my truck is in great hands. Thank you ladies! More

Took my 2017 F-350 in and described an oil leak. The truck only has 40,000 miles. My service advisor, Mark Calloway, knew what the problem was right away and said they would take care of me. He advised truck only has 40,000 miles. My service advisor, Mark Calloway, knew what the problem was right away and said they would take care of me. He advised the work was very time consuming and that it might take 3 or 4 days. The job was finished within 3 days and all under warranty. More