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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,556 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,556 reviews

March 01, 2025

I’ve enjoyed coming to this dealership and I have not had any issues coming here. I appreciate the great service. More

by GenuineGozi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Mar 04, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Rockwall Ford Dealership is very customer friendly and treats customers like family. I have been a customer since 2017. More

by Highnotedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
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Mar 04, 2025 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Rockwall Ford Dealership has great service and is very customer friendly. I have been a customer since 2017 when I purchased by Explorer. More

by Highnotedee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Mar 04, 2025 -

Rockwall Ford responded

Hi, thank you so much for your positive comments about Rockwall Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

Courtesy,friendly efficient people working at this dealership. Have been using this dealership since 2016 and will continue. More

by mbeubanks71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Walters and Neil Hodge
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Mar 04, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 01, 2025

The only positive experience with this dealership was the service advisor, James. The tech couldn’t be bothered to appropriately try to diagnose my vehicle issue. Barely drove the vehicle (literally drove it More

by Holly Gower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Bohn
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Mar 06, 2025 -

Rockwall Ford responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Jeff Hicks General Manager 972.290.2200 jhicks@rockwallford.com

February 28, 2025

Mady makes picking up and dropping off multiple vans an easy process. Thank you for your help! More

by Nick Stone
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady Mills
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Mar 03, 2025 -

Rockwall Ford responded

Hello Nick, we're happy you found our staff Mady to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2025

They where quick to notice I was waiting. They answered all question and asked questions that was relevant to the service. More

by loismolesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bihn
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Mar 03, 2025 -

Rockwall Ford responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 28, 2025

Great service , professionalism and attention to detail. I’ve been a long standing customer of Rockwall Ford and their service department is second to none! More

by Mason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade
Report | Print
Mar 03, 2025 -

Rockwall Ford responded

Hello Mason, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 27, 2025

Excellent service and timely delivery with good quality workmanship with a good value for my money More

by Jab3432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary
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Mar 02, 2025 -

Rockwall Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 27, 2025

Juan is great. He gives timely updates and helped make sure that the repairs were completed fully. Tammie is always helpful as well. More

by Wendydavis1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan & Tammie
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Mar 02, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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