Rockwall Ford
Rockwall, TX
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My car was in for service due to a safety recall. Since I didn’t buy my car there, they typically don’t give loaners. I live too far from the dealership to be able to use their shuttle service and to Since I didn’t buy my car there, they typically don’t give loaners. I live too far from the dealership to be able to use their shuttle service and told my service advisor, Asiah Ford that I would need a loaner. I told her I understand that they don’t provide loaners to customers who purchase their vehicle elsewhere. I argued that the manufacturer should guarantee a loaner car or cover a rental car if your own is in the shop for a recall of any sort. She went to her manager and presented my case and then they agreed to get me a loaner. I would recommend Asiah Ford to anyone seeking a competent service advisor. More
The sales advisor, Matt L was great. Matt was the perfect advisor, as he kept me inform and was very helpful thru the entire process. I would definitely refer Matt L and would purchase t Matt was the perfect advisor, as he kept me inform and was very helpful thru the entire process. I would definitely refer Matt L and would purchase thru him again in the future. More