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Rockwall Ford

Rockwall, TX

4.8
1,703 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,703 reviews

February 16, 2024

Merri was amazing. Very friendly, professional, and kind. I really appreciated all her help. She made everything go so smoothly. More

by coolasice3577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Feb 23, 2024 -

Rockwall Ford responded

We're thrilled to hear that Merri provided amazing service and made your experience smooth, friendly, and professional. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

February 16, 2024

The customer service team always takes care of me, want to say thank you to Tina for taking care of me during my visit. More

by rylclrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina K.
Feb 23, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

Service department. . not very professional in my opinion. Wasn’t really greeted warmly when I entered. I requested a certain advisor and when I arrived I was told he mo More

by Oma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondell Lewis advisor
Feb 17, 2024 -

Rockwall Ford responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via phone or email. Jeffery Hicks General Manager (972) 290-2207 jhicks@rockwallford.com

February 14, 2024

Asiah went above and beyond to make my experience easy And explained everything I needed to know. Very friendly and helpful More

by Dawn.ryanmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
Feb 16, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 14, 2024

Service was great. Done in the time I was told and advised when I would need to bring car back for recalls. More

by Williams_65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 16, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 13, 2024

Cooperative and efficient. Dropping off the car at my house was a very big help More

by Platinum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronelle
Feb 14, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 13, 2024

Rockwall Ford sales and service have both provided me with great value and have gone out of their way to find me deals. I take my Expedition in for oil changes and all other service and they always do me More

by steve.curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 16, 2024 -

Rockwall Ford responded

Thank you Steve for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 10, 2024

Our service advisor Jerald Diggs did a great job for me. My truck was repaired much quicker than expected. More

by smileyuniversal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald Diggs
Feb 13, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 10, 2024

Staff are courteous and helpful. Clean waiting area and bathrooms. I was told beforehand that my wait would be long, so I came prepared. Easy to charge my phone and get some work don More

by emailmeamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 13, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 08, 2024

The service department was very professional and polite. I enjoyed the customer waiting area. I was helped by the service writer to enroll in Ford Pass ( helped with VIN number) I lt was nice experience More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Feb 10, 2024 -

Rockwall Ford responded

We're delighted to hear about your positive experience with the service department at Rockwell Ford. It's great that we were professional and polite, and you enjoyed the customer waiting area. We're also glad to hear that the service writer assisted you in enrolling in Ford Pass, making it a nice experience for you. Thank you for choosing our services, and we look forward to serving you again in the future!

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