Rockwall Ford

Merri was amazing. Very friendly, professional, and kind. I really appreciated all her help. She made everything go so smoothly. Very friendly, professional, and kind. I really appreciated all her help. She made everything go so smoothly. More

The customer service team always takes care of me, want to say thank you to Tina for taking care of me during my visit. to say thank you to Tina for taking care of me during my visit. More

Service department. . not very professional in my opinion. Wasn’t really greeted warmly when I entered. I requested a certain advisor and when I arrived I was told he mo . not very professional in my opinion. Wasn’t really greeted warmly when I entered. I requested a certain advisor and when I arrived I was told he moved to used cars.. not impressed with the service manager at all. He sat upon my arrival and looked over to another advisor and told him to take my information. There is a history of my trucks service at the dealership and I reminded him of that, no change in attitude… More

Asiah went above and beyond to make my experience easy And explained everything I needed to know. Very friendly and helpful And explained everything I needed to know. Very friendly and helpful More

Service was great. Done in the time I was told and advised when I would need to bring car back for recalls. Done in the time I was told and advised when I would need to bring car back for recalls. More

Cooperative and efficient. Dropping off the car at my house was a very big help Dropping off the car at my house was a very big help More

Rockwall Ford sales and service have both provided me with great value and have gone out of their way to find me deals. I take my Expedition in for oil changes and all other service and they always do me with great value and have gone out of their way to find me deals. I take my Expedition in for oil changes and all other service and they always do me right. More

Our service advisor Jerald Diggs did a great job for me. My truck was repaired much quicker than expected. My truck was repaired much quicker than expected. More

Staff are courteous and helpful. Clean waiting area and bathrooms. I was told beforehand that my wait would be long, so I came prepared. Easy to charge my phone and get some work don Clean waiting area and bathrooms. I was told beforehand that my wait would be long, so I came prepared. Easy to charge my phone and get some work done while I waited. They do offer a shuttle if you don’t want to wait at the dealership. More

The service department was very professional and polite. I enjoyed the customer waiting area. I was helped by the service writer to enroll in Ford Pass ( helped with VIN number) I lt was nice experience I enjoyed the customer waiting area. I was helped by the service writer to enroll in Ford Pass ( helped with VIN number) I lt was nice experience More