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Rockwall Ford

Rockwall, TX

4.7
1,074 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,074 reviews

April 06, 2021

This dealership is truly exceptional. The staff and the processes in place make for a wonderful customer experience. You can tell they really care and love what they do. More

by heathermays12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All
Apr 06, 2021 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!

March 30, 2021

Salesman was very helpful. Truck is really nice. I appreciate the buying experience you offer. I look forward to doing business with you in the future. More

by Glen Lane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carl
Mar 31, 2021 -

Rockwall Ford responded

Thank you, Glen, for your kind words for our staff! We thank you for your business and look forward to your next visit!

March 29, 2021

Melissa at Rockwall Ford answered all my questions and had the problem fixed the same day. She was a big help and very knowledgeable. Great job. More

by Ryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 31, 2021 -

Rockwall Ford responded

Thank you, Ryan, for your kind words for Melissa! We thank you for your business and look forward to your next visit!

March 19, 2021

Don't come here, this place is a joke. They quoted me a price for some parts, then I drive 30 minutes for them to tell me that's not the right price and try to charge me $45 more. These guys are crooks. More

by These guys are a joke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Some idiot
Mar 22, 2021 -

Rockwall Ford responded

I apologize for your parts quote. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager

March 18, 2021

Started looking at trucks for my husband and I last November. I got an Edge and came back for truck month to see about a 150. Hubby got his King Ranch 150 and both experiences were smooth and easy More

by R & C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brycen Henderson and Rick Ruth. Also in finance, Carlos on the edge but I forgot the gentleman on the truck.
Mar 19, 2021 -

Rockwall Ford responded

Thank you for your kind words for our team! We are thrilled that you always have the best experience here with us! Thank you for your continued business and we look forward to your next visit!

March 17, 2021

Melissa arranged to have our car picked up for an oil change. She was very responsive to my questions, and took full charge of getting it done on the timeframe I needed! Great Job Rockwall Ford......Bu More

by Guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 17, 2021 -

Rockwall Ford responded

Thank you Guy for your kind words for Melissa! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!

March 12, 2021

I had an excellent experience at ROCKWALL FORD. Mark Moxr greeted us in the parking lot and immediately began our car buying experience. He listened to exactly what I was looking for, RED specifically, 3rd r More

by fwebb0360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Moxr
Mar 22, 2021 -

Rockwall Ford responded

Thank you Frankie for your kind words for Mark! We are thrilled that he provided you with the best car buying experience. Congratulations on your new 2021 Ford Explorer!

March 11, 2021

My experience with Ron was great! I appreciated the time he took with me to go over what would be done, he sent me text messages and called throughout the process. More

by FordDriver2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Greene
Mar 12, 2021 -

Rockwall Ford responded

Thank you for your kind words for Rob, we appreciate it!

March 08, 2021

The process was easy, terms were met without delays or games, made the purchase easy. Third vehicle that I have purchased there, good folks to deal with More

by chuck.lilly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt L.
Mar 08, 2021 -

Rockwall Ford responded

Thank you Chuck for your kind words for our team! We are thrilled that you always have an easy car-buying experience here with us! Thank you for your continued business and we look forward to your next visit!

March 03, 2021

horrendous customer service. we have tried to get a hold of Richard Glover and he will not return our calls or emails. go buy some where else! More

by Suarez2174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Glover
Mar 05, 2021 -

Rockwall Ford responded

Thank you for speaking with us about your experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at jhicks@rockwallford.com. Jeffrey Hicks General Manager

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