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Rockwall Ford
Rockwall, TX
1,399 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 21, 2023
Rockwall ford processed several recall items, a few items they had discovered, and two items that I wanted to get fixed before the warranty expired. They completed the work in a timely manner. My only issue they had discovered, and two items that I wanted to get fixed before the warranty expired. They completed the work in a timely manner. My only issue is the text portal needs work. Needed to call to get status. More
by DENIS3
Employees Worked With
Brian, Gary Wells
July 20, 2023
Purchase of used vehicle including a required repair was handlled smoothly despite a tight timeline. From sales to closing everything was very professonal and w would definitely buy here again. handlled smoothly despite a tight timeline. From sales to closing everything was very professonal and w would definitely buy here again. More
by FireBob
Employees Worked With
Marcus, Jarime, Rob, Giovanni
July 20, 2023
There text communication portal is terrible, just pick up the phone and call your customers with updates. This is rockwall fords fault not the advisors the phone and call your customers with updates. This is rockwall fords fault not the advisors More
by rcaveza
Employees Worked With
Ian
July 18, 2023
It started off good but the experience went bad. My warranty co said they didn’t file the claim correctly. I scheduled a tow truck to move it to the recommended dealership for repairs. The tow truck My warranty co said they didn’t file the claim correctly. I scheduled a tow truck to move it to the recommended dealership for repairs. The tow truck showed up 3 days in a row but the keys were lost. My service rep was on vacation and on day 3 he returned. He called to tell me they were going to start charging storage fees since it was still there. He denied the entire incident. Tow records and bills show otherwise. Even after giving names of employees who searched for the keys, he denied it ever happened. It was clear that he misplaced the keys and took 2-3 days off with no communication. When he returned it again took 30 minutes to find the keys. More
by Susan
Employees Worked With
Russell Mixon
July 17, 2023
Every time I go to Rockwall Ford they take such good care of me and my vehicle. Their time estimates are accurate and they don’t pressure me to do additional services that I don’t need but also recommended t of me and my vehicle. Their time estimates are accurate and they don’t pressure me to do additional services that I don’t need but also recommended things that would make a difference. I trust them with my vehicle. More
by Will Murdock
Employees Worked With
Bianca
