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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,284 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,284 reviews

October 15, 2024

Great service and friendly staff. Jamie was very efficient with my service request and had my Ranger ready when he promised. More

by tjsmith356
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAMIE
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Oct 17, 2024 -

Rockwall Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2024

They were very efficient and great communication. The service was done well and was fast. More

by shelby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea Horne
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Oct 17, 2024 -

Rockwall Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 13, 2024

Very helpful and accommodating. The work is always complete. I am very confident with the service. More

by Dorian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris, Jim, Julie
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Oct 15, 2024 -

Rockwall Ford responded

Hi Dorian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2024

Friendly and very respectful of my time constraints Did an excellent job Going back next week for a set of tires More

by Jabstc. No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 15, 2024 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

October 12, 2024

They never called me with updates. Seemed unorganized & my bill was over 400 bucks more than the estimate. More

by chris_fogarty98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerald
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Oct 19, 2024 -

Rockwall Ford responded

chris_fogarty98, I apologize for the delay in this response, but I appreciate you taking the time to inform me about your service experience. I deeply regret any inconvenience you may have encountered due to the lack of communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you again for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Sheila Anderson Service Manager sheilaanderson@rockwallford.com

October 10, 2024

This was my second car from here. No issues and it worked out for me. More

by Stephanie.estrada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerime Vail
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Oct 13, 2024 -

Rockwall Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

October 10, 2024

The sells man Larry was perfect in all ways ! But the financial department man really wasn't that great so not happy with him. More

by Howard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Athertron
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Oct 13, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2024

Dealer Ship is clean and well staffed. The service tech was pleasant and helpful. Will be back. More

by cshykes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK ASHCROFY
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Oct 13, 2024 -

Rockwall Ford responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 10, 2024

The Lady I spoke to didn’t want to do the claim to the insurance. More

by MimisV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Report | Print
Oct 13, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (972) 290-2200 so we can assist you further.

October 09, 2024

The only thing is ,they dont check the tire pressure, anything ese five start, and my advisor 5 start More

by chasweet82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
Report | Print
Oct 13, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

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