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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,372 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,372 reviews

December 10, 2024

Excellent service, friendly staff, nice waiting area, hot coffee ! All around great experience! Thanks Rockwall Ford. More

by Msa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bohn
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Dec 13, 2024 -

Rockwall Ford responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 09, 2024

Asian was very helpful. She answered all my questions and made sure I understood all the work to be completed More

by Nan Sanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
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Dec 12, 2024 -

Rockwall Ford responded

Hello, we're happy you found our staff to be so helpful during your experience here at Rockwall Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

December 08, 2024

Went in for an oil change and some other regular maintenance. Kris took good care of me. More

by M.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
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Dec 12, 2024 -

Rockwall Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2024

TK was awesome in communicating what was needed and they were great! They were great at making sure needs were met and expectations were set! More

by Mre2686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 06, 2024

Their service department was knowledgeable, professional and courteous. Loved their valet service for vehicle pickup and delivery.. More

by Keith T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald
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Dec 08, 2024 -

Rockwall Ford responded

Hi Keith, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2024

They were friendly , helpful & took care of all the issues with our truck . I appreciate them ! More

by naomilockyer
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TK Ashcroft
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Dec 08, 2024 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Very Friendly and helpful. Quick Service in and out as promised. Knowledgeable service agent and accommodating More

by Brendakennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina K Ashcroft
Report | Print
Dec 05, 2024 -

Brendakennedy responded

Rockwall Ford Dec 5, 2024 Very Friendly and helpful. Quick Service in and out as promised. Knowledgeable service agent and accommodating

Dec 08, 2024 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

December 05, 2024

Exceptional service at Rockwall Ford! My service guy Keith was highly communicative and got my in to get my car serviced fast! Thank you Rockwall Ford for your great customer service! More

by Tam Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Report | Print
Dec 08, 2024 -

Rockwall Ford responded

Hello Tam, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We are always more than happy to assist you if anything else comes up. Take care!

December 05, 2024

SHADY DEALERSHIP! ! BEWARE!! We drove an hour and 1/2 to buy a Ford truck that was listed on their website for 54K. Upon arrival and after the test drive, dealership s More

by brent-ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales mgr Matt
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Dec 08, 2024 -

Rockwall Ford responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Jeffrey Hicks General Manager jhicks@rockwallford.com

December 05, 2024

The staff is courteous and the atmosphere is low pressure. My most recent purchase from Rockwall Ford was my 3rd since 2018. Each experience has been the same fair price, quick in and out, great s More

by DONCARTER587
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Hill and Matt Hubbs
Report | Print
Dec 06, 2024 -

Rockwall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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