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Rockwall Ford

Rockwall, TX

4.7
1,498 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,498 reviews

February 10, 2025

Easy to work with. Great sales and finance team. Will be back again, love Ford. More

by Crystal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Athertron
Feb 13, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 10, 2025

My service advisor Keith is the reason I drive 70 miles to visit Rockwall Ford. He is responsive, professional, and always willing to answer questions promptly. I love the Rockwall Ford service dept More

by carrie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Monnette
Feb 13, 2025 -

Rockwall Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rockwall Ford. We hope you have a great day!

February 10, 2025

I was quite frustrated with the performance of my EV. Gerald took the time to understand the problems I was having, work with the technicians to diagnose properly and keep lines of communication open. I More

by lperrau16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerald
Feb 13, 2025 -

Rockwall Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 08, 2025

I've had the same thing done to my car at a regular auto mechanic and paid 1/4 of what I was charged at this dealership. Actually it was more than three times the amount I was charged before. If I can help More

by marlynne652221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Feb 12, 2025 -

Rockwall Ford responded

I apologize for your experience. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Jeff Hicks General Manager jhicks@rockwallford.com

February 07, 2025

The service department was very responsive and transparent. I found them to be trustworthy and kind. More

by David Vroonland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady
Feb 12, 2025 -

Rockwall Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 06, 2025

Had a good experience at Rockwall Ford purchasing a used vehicle. Hope the car is reliable. More

by tom.dischinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JJ
Feb 11, 2025 -

Rockwall Ford responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 06, 2025

Check in uncomplicated, SVC Advisor knowledgeable. Repairs were done in a timely manner. Overall pleasant experience. More

by Steve Wheat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea Horne
Feb 11, 2025 -

Rockwall Ford responded

Hi Steve, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 05, 2025

They weren’t pushy I had a death in my family between when I first inquired about the new vehicles and when I went in to test drive. They remembered and were sympathetic. Not many companies would put m More

by Annde.mstng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Nagy
Feb 10, 2025 -

Rockwall Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 05, 2025

Great service. John was a quick, had a lot of info and gave me some really good advice on how to keep my car in its best shape. More

by Nick R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Feb 10, 2025 -

Rockwall Ford responded

Hello Nick, thank you for your kind review; we are happy to pass along your comments to John here at Rockwall Ford! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2025

Easy to get service appointment and work was completed quickly. Kept informed of the service progress. More

by LA Man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Feb 10, 2025 -

Rockwall Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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