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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,598 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,598 reviews

February 17, 2024

I scheduled my appointment for maintenance and they completed the scheduled items on time. I will go back. More

by Mikearnold713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 23, 2024 -

Rockwall Ford responded

Thank you for the kind words Mike! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

Great service. Had truck in for 1st, 5000 mile service and oil change. Seemed fast and efficient. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t recall names
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Feb 23, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 17, 2024

Very kind and helpful. Quickly serviced my vehicle and got me out in less than an hour. More

by S_portner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Feb 23, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 16, 2024

Very cool, very nice, very very very very very very very very very great service More

by Miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merry
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Feb 23, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 16, 2024

Courteous and helpful, I prefer to do business with them because they present themselves professionally. More

by Jcurry10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Anderson
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Feb 23, 2024 -

Rockwall Ford responded

We're pleased to hear that you find our team courteous, helpful, and professional. Creating a positive and professional environment is important to us, and we appreciate your preference to do business with us. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

February 16, 2024

Merri was amazing. Very friendly, professional, and kind. I really appreciated all her help. She made everything go so smoothly. More

by coolasice3577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Feb 23, 2024 -

Rockwall Ford responded

We're thrilled to hear that Merri provided amazing service and made your experience smooth, friendly, and professional. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels!

February 16, 2024

The customer service team always takes care of me, want to say thank you to Tina for taking care of me during my visit. More

by rylclrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina K.
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Feb 23, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 15, 2024

Service department. . not very professional in my opinion. Wasn’t really greeted warmly when I entered. I requested a certain advisor and when I arrived I was told he mo More

by Oma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rondell Lewis advisor
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Feb 17, 2024 -

Rockwall Ford responded

I apologize that you experienced a problem with your car's service. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you via phone or email. Jeffery Hicks General Manager (972) 290-2207 jhicks@rockwallford.com

February 14, 2024

Service was great. Done in the time I was told and advised when I would need to bring car back for recalls. More

by Williams_65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
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Feb 16, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 13, 2024

Asiah went above and beyond to make my experience easy And explained everything I needed to know. Very friendly and helpful More

by Dawn.ryanmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
Report | Print
Feb 16, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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