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Rockwall Ford

Rockwall, TX

4.7
1,490 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,490 reviews

December 09, 2023

3rd time I take my truck back to get climate control fixed and Everytime they tell me is a different issue and a another charge. Do not use this dealer. More

by elz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Moses
Jan 09, 2024 -

Rockwall Ford responded

I apologize that you are experiencing this ongoing issue with your truck. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager jhicks@rockwallford.com

December 08, 2023

I brought my truck in for new brake pads. My service advisor "Micah Harrington" was excellent. Friendly, knowlagable, and hard working. More

by chashley83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington
Dec 12, 2023 -

Rockwall Ford responded

Micah is a top-notch service advisor! Being friendly, knowledgeable, and hard-working are certainly valuable traits in a service advisor, especially when it comes to something as crucial as brake pad replacements. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Rockwell Ford intaker, Keith, did a fantastic job of explaining the parts necessary to fix the tailgait latch on my Ford Pickup. The job was finished exactly when he said it would be. I will be asking f More

by DLEEBRUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Dec 13, 2023 -

Rockwall Ford responded

It's fantastic to hear about your positive experience with Keith at Rockwell Ford! It sounds like he provided clear explanations and ensured the job was completed as promised. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

It’s the only place I get service for my vehicle. Accurate, punctual and reasonable priced More

by Bignosedkate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Neese
Dec 08, 2023 -

Rockwall Ford responded

Sticking with one dealership for your vehicle service speaks volumes about their quality! It's great that Rockwall Ford consistently delivers accurate, timely, and reasonably priced service for your vehicle. Thank you for your business!

December 06, 2023

Misty Moore was an amazing sales person. Pretty much had everything ready when we got there from flying in from out of town. More

by NM Mom
Recommend Dealer
Yes
Employees Worked With
Misty Moore
Dec 08, 2023 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that Misty provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 05, 2023

The people here are always very nice and helpful at the service center. It takes a little longer to get things done here but always done right More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell
Dec 07, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

The sales people and the finance people are excellent. They took care of my needs. All the dealer installed options were great and installed correctly. I will be bringing my vehicle here for regular main More

by ronaldgubrud
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers, Marc Moser
Dec 07, 2023 -

Rockwall Ford responded

It's wonderful to hear about your positive experience with both the sales and finance teams at Rockwall Ford! Having your needs addressed, dealer-installed options handled correctly, and a smooth, efficient finance process certainly makes for a great overall experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Great service very helpful service writer Timely service work easy to schedule service Friendly staff More

by fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miss Ford
Dec 06, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

I have used Rockwall Service for several years now and always have been treated like family. They absolutely know what they’re doing and Kris, the service manager, puts customers 1st, 100% of the time. I More

by m_stevens202004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Wade and Brian Anderson
Dec 06, 2023 -

Rockwall Ford responded

It's wonderful to hear about your positive experiences with Rockwall Ford Service! Being treated like family and receiving excellent service consistently over the years is a testament to our commitment to customer satisfaction. Having a service manager like Kris who prioritizes customers and ensures top-notch service further enhances the overall experience. Thank you for your business!

November 28, 2023

It was great that did a great job I be back for my next oil change thank you More

by garzamartin63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olcer
Nov 30, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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