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Rockwall Ford

Rockwall, TX

4.7
1,185 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,185 reviews

February 17, 2023

Great folks to work with . ... all were willing to help with the sale . regardless of customer More

by leasedallas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicole
Feb 20, 2023 -

Rockwall Ford responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

February 10, 2023

It was a great service as always, and Philip kept me informed and no surprises, More

by markjsoutham
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Philip
Feb 13, 2023 -

Rockwall Ford responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

Feb 15, 2023 -

Rockwall Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

February 06, 2023

Morris was awesome through the whole process made it easy and stress-free. Well definitely purchase again from Rockwall Ford. More

by Tfilipets
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris Carter
Feb 10, 2023 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

February 01, 2023

Hopefully this will be the last time I have to go there to have my problem fixed. Philip in the Service department is great. More

by Granny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Feb 10, 2023 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it!

February 01, 2023

Had a great experience finding my vehicle. The staff was very friendly and trustworthy. They had answered all my questions and I’ll be going back for my next buy More

by aoliver2745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Nagy, Rob Hill
Feb 13, 2023 -

Rockwall Ford responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 30, 2023

Will not buy any of my company cars anywhere else. Service is outstanding and prices are very competitive. John Bower is outstanding with great care and customer service. More

by lisa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Bower
Feb 13, 2023 -

Rockwall Ford responded

Thank you, Lisa! We are thrilled that our team continually provides you with the best experience! We thank you for your continued business!

January 26, 2023

My salesman JJ made the transaction so simple. They delivered the new truck to our company and the process took about 15 min!! Thank you Rockwall Ford for making buying new trucks so simple. Ma More

by mattday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JJ
Jan 27, 2023 -

Rockwall Ford responded

Congratulations on your new truck, Matt! Thanks for the review and kind words for JJ. We hope you love your new vehicle for years to come.

December 30, 2022

Salesman had no clue about the vehicle I was purchasing. He did not reply to my messages in a timely manner. He also tried to push me to move all of my stuff out of my current vehicle to the vehicle I was More

by Bradleygibson85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
JJ
Jan 03, 2023 -

Rockwall Ford responded

Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me? Jeff Hicks General Manager 972.290.2200

December 26, 2022

Kept in constant communication with me. Responsive to my needs. Bryant was very professional. Will come back. More

by donhamblin
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryant
Dec 27, 2022 -

Rockwall Ford responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

December 26, 2022

Too many problems for a pre-owned certification vehicle! A four year old f150 with only 50,000 mls. Every year I've had to make $1,000 -$1,500 in repairs! And, this year (70,000 mls), $3,500 on top of my More

by cpdallas1
Recommend Dealer
No
Employees Worked With
Ian Campbell
Dec 27, 2022 -

Rockwall Ford responded

I apologize that you had a negative experience with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager

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