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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,397 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,397 reviews

October 03, 2023

I had a tire with a slow leak, but when Rockwall Ford replaced two tires in May, the left the leaking tire on my left rear wheel. Yesterday they fixed the tire! More

by cpolitic2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Oct 05, 2023 -

Rockwall Ford responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

October 03, 2023

Jamie honored my coupons and gave me discount for having to wait an extra 2 hours. Marcus walked me to my car. Thanks. More

by Pctlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie and Marcus
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Oct 05, 2023 -

Rockwall Ford responded

It's great to hear that Jamie honored your coupons and provided you with a discount for the extra wait time. Customer service that goes the extra mile to accommodate and make up for any inconvenience is truly appreciated. And it's a nice touch that Marcus walked you to your car, ensuring a pleasant end to your visit. Thank you for sharing your positive experience. We value our customers' satisfaction.

October 02, 2023

Matt and Jeff made the process so easy and smooth! Would recommend to everyone to use them! More

by Evan hoffman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt, Jeff
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Oct 04, 2023 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that Matt and Jeff provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 02, 2023

Great Service when You need the right people to get the job done right. You need to be at Ford Rockwall! More

by N.Noel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Reiman
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Oct 04, 2023 -

Rockwall Ford responded

Thank you for your kind words! We're delighted to hear that you had a top-notch experience during your visit and felt well-treated by our team. Providing exceptional customer service is a top priority for us, and your feedback is greatly appreciated. Thank you for your support, and we appreciate your shout-out to our dedicated employees!

October 02, 2023

Jamie got me in quicker than expected. Thx Jamie. He was very friendly and helpful. Thx again. More

by Ronald.thompson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
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Oct 04, 2023 -

Rockwall Ford responded

We are excited that Jamie exceeded your expectations with the customer service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 02, 2023

The staff was professional and efficient. Did a great job explaining issues I had with my car. More

by donnaclasen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Gerrard
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Oct 04, 2023 -

Rockwall Ford responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

October 02, 2023

Great customer service and amazing service. Juan was great and helped me out as much as he could. More

by oscarmedina300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Oct 04, 2023 -

Rockwall Ford responded

We are excited that Juan provided you with a great and amazing service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 01, 2023

Took good care of me during the service. Good communication during the process. Thumbs up. More

by Hjh0867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris,Anthony
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Oct 03, 2023 -

Rockwall Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

September 30, 2023

Jeremi Vail assisted me in my order of a 2023 Bronco, and made for a smooth delivery process. I actually also purchased a 2023 Ford Maverick Tremor from Jeremi when I picked up my 2023 Bronco, as it was also More

by BradfordLGriffith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremi Vail, Marc Moser, Giovanni Santos.
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Oct 03, 2023 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled to hear that Jeremi, Marc, and Giovanni provided you with an exceptional sales experience. Our ultimate goal is your satisfaction, so please do not hesitate to contact us should you have any questions or concerns while getting acclimated to your new vehicle. We appreciate your business and we will look forward to the opportunity to assist you again in the future.

September 30, 2023

The service was good. Work was done quickly and competently. The communication could have been better. I had to call for any updates. Overall very good though. More

by joeycolby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Oct 03, 2023 -

Rockwall Ford responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

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