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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,490 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,490 reviews

December 29, 2023

Very responsive, John Bowers made the whole experience easy and quick. Rockwall Ford was the BEST EVER!! More

by allan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers
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Jan 03, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that John provided you with an easy and quick sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 29, 2023

People are nice and friendly. For having an appointment, work takes way too long. Two hours for oil change and tire rotation. More

by chail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jan 03, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

We had an amazing experience at Rockwall ford. From the salesman Hubbs, the sales manager Rob, and the Finance manager Marc we were treated like family and they each made the entire buying and tra More

by kc1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hubbs
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Jan 03, 2024 -

Rockwall Ford responded

It's wonderful to hear about your amazing experience here at Rockwall Ford! It's great that Hubbs, Rob, and Marc ensured a smooth and comfortable experience for you. Congratulations on your new vehicle!

December 28, 2023

Great dealership, always has been kind and helpful! ! I recommend Ford Rockwall to my friends and family. More

by spookyspunk15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kieth Monnette
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Dec 30, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 28, 2023

Scheduled appointment day of! Took 2.5 hours to complete standard 5000 mile check up More

by Madsky1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TK was amazing!
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Dec 30, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 26, 2023

Took my car in for service. Was told I needed brakes. They kept my car 3 days. I call to confirm work was done but when I picked my van up I found out it wasn't. I called to com More

by Nikki Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa
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Jan 10, 2024 -

Rockwall Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Buddy Mays the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Jeffrey Hicks, General Manager jhicks@rockwallford.com

December 23, 2023

The service dept. damaged my oil pan and taken zero responsibility in resolving the issue. More

by grstephens14
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Kris Wade
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Jan 10, 2024 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 22, 2023

Great experience! Everyone was friendly and easy to deal with! The process did not take near as long as previous experiences at other dealerships. More

by jharding12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone & Brycen
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Dec 27, 2023 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Great people, friendly and easy experience. Their automated communication system works well also. I highly recommend Rockwall Ford Service. More

by barryluff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris; Service Manager
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Dec 27, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Awesome customer service from the service team in general. Tires were a good deal and add the ford points, it’s worth it. More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Dec 27, 2023 -

Rockwall Ford responded

We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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