Rockwall Ford

On 3/9/23 I took my 2021 Ranger into the service department for a oil change and state inspection. I worked with advisor "Emily" and waited for the vehicle. Issue 1 I purchased the vehicle at Rock department for a oil change and state inspection. I worked with advisor "Emily" and waited for the vehicle. Issue 1 I purchased the vehicle at Rockwall Ford with the "maintenance plan, they apparently have no way of knowing this in the service dept 2 times I have had to remind service of the fact as not to be charged with the covered service. 2) At 100pm the vehicle was taken into service , 138pm the tech emailed the video of the oil change ( this is a great tool), 200pm the Inspection report was printed , at almost 3pm I noticed the vehicle parked outside. I had to go to the advisor to get the vehicle "Waiter " advisor had the key and paperwork so the garage was done , the time in and out was great . Service good But the dealership should know by VIN number maintenance , warranty . Second "waiter " the customer should not have to find the service advisor when the vehicle is done. Overall good dealership and service dept minor issues would make them Great. More

Professional, courteous, meets commitments, no pressure sales. I drive 1 hr from home to buy / service my truck here. I have no relatives there!... just a nice place to do business. sales. I drive 1 hr from home to buy / service my truck here. I have no relatives there!... just a nice place to do business. More

Sakes person Morris was very helpful but magement had me jumping through hoops took over a week to get deal done whe was told everthing was good they would come up with something else jumping through hoops took over a week to get deal done whe was told everthing was good they would come up with something else More

Misty was so easy to work and get along with. Thank you to Jeff and Rob as well for the help. Everyone there was so nice and ready to get me into exactly what I needed! Thank you to Jeff and Rob as well for the help. Everyone there was so nice and ready to get me into exactly what I needed! More

Good experience! Very nice and professional salesmen. I was especially impressed with the financing department. I would recommend Rockwall Ford to anyone. Very nice and professional salesmen. I was especially impressed with the financing department. I would recommend Rockwall Ford to anyone. More

Always receive courteous, professional service at Rockwall Ford. For the latest service I do not have an appointment, yet they were able to fit me in and perform timely service. Rockwall Ford. For the latest service I do not have an appointment, yet they were able to fit me in and perform timely service. More

I like they keep following up on letting me know the status of my car getting service done and how long will it take. status of my car getting service done and how long will it take. More

Very quick turnaround and went the extra mile to make sure my oil filter was in. sure my oil filter was in. More

Great deals along with prestige service. They get you in and out pretty quick for a walk in. They get you in and out pretty quick for a walk in. More

very satisfied with service, speed of service, friendliness and projection of "I'm here to assist and help you for total satisfaction" (without saying it) of service advisor (James Bohn) and ease friendliness and projection of "I'm here to assist and help you for total satisfaction" (without saying it) of service advisor (James Bohn) and ease of scheduling and being able to talk with live person for scheduling (which I really appreciated!). More