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Rockwall Ford
Rockwall, TX
1,397 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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October 23, 2023
Everything was handled professionally and respectfully, was very appreciated will be coming back the Rockwall Ford for any future needs was very appreciated will be coming back the Rockwall Ford for any future needs More
by gutierrezjesus321.jg.jg
Employees Worked With
Keith and Moses
October 20, 2023
Clean. Professional. Friendly. Responsive. Personable. Attentive. Meticulous. Upon arrival, they greet customers with a smile and query how they be o Professional. Friendly. Responsive. Personable. Attentive. Meticulous. Upon arrival, they greet customers with a smile and query how they be of service. More
by Alteel
Employees Worked With
Tina (TK)
October 20, 2023
This morning I was checked in for my 7am appointment by Kris Wade. He’s very efficient and got me on my way quickly. My service advisor was Matt Diaz, who took good care of getting my car serviced. The Kris Wade. He’s very efficient and got me on my way quickly. My service advisor was Matt Diaz, who took good care of getting my car serviced. The day went smoothly, and I was pleased with my service. More
by Rolynfre
Employees Worked With
Kris Wade and Matt Diaz
October 19, 2023
This has been a disappointing day for me as a first time owner of a Ford product (Lincoln Navigator). I scheduled an appointment at 8:15 in the morning to repair a repetitive engine fan, inoperative auto st owner of a Ford product (Lincoln Navigator). I scheduled an appointment at 8:15 in the morning to repair a repetitive engine fan, inoperative auto start/stop, battery check, and an alignment. After an extended period waiting in the service lounge, I was informed that my engine coolant was low which explained the constantly running engine fan. I was surprised by this statement from the service manager because there was no warning light on the dash and I checked the coolant the day prior. The service manager assured me that the problem was the low coolant level. Also, he informed me that the auto start/stop needed a reset. Approximately four hours and a half after arriving at the facility, I settled the bill for $321.67 which included coolant, a diagnosis for both mechanical issues and an alignment. I made an appointment the following day to replace the battery because it was not in stock. I knew that it was approximately four years old and was probably at the end of its cycle. I thanked my professional tech, T.K. I left the facility at approximately 1:00 PM. Within a mile or two the engine fan started and at each red light, the auto start/stop did not operate. I’m not sure if the vehicle was test driven by the mechanic because certainly he/she would’ve determined that further diagnosis was needed. I called the service department while driving and informed them that the problems still existed. However, I did notice the alignment was adjusted. I was told to return the vehicle the following day but I will need to leave it all day. It is my opinion that paying over $200 for a repair, basically coolant, that did not resolve the issues is not quality service. That’s a lot of money to through away. The adjustments/resets that were performed did not resolve the issues as reported and should have been recognized by the service techs before the vehicle was returned to me. If the vehicle is diagnosed/repaired for an additional eight hours, it will be a total of over 14 hours. The Lincoln Navigator and Ford Expedition are quality products with a durable reputation. Yes, I’m disappointed and, hopefully, will get the necessary repairs needed to continue my newfound Ford relationship. More
by Akaybryant
Employees Worked With
TK and Service Manager
October 19, 2023
Straightforward, no hassle. Service was just as explained, no surprises, satisfied, customer. I highly recommend, my Service Advisor was excellent. Service was just as explained, no surprises, satisfied, customer. I highly recommend, my Service Advisor was excellent. More
by Mariano
Employees Worked With
Juan Avalos
