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Rockwall Ford

Rockwall, TX

4.7
1,185 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,185 reviews

April 17, 2023

I wouldn’t buy here again. Scammers sold me a used vehicle that seemed to be in good condition, just to start having issues 3 days later with the engine! DO NOT BUY HERE! More

by Areli
Recommend Dealer
No
Employees Worked With
NA
Apr 20, 2023 -

Rockwall Ford responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeff Hicks General Manager 972.290.2200

April 17, 2023

great working on my ford f150 truck. the work was done fast and well and i would come back again. More

by Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 20, 2023 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

April 15, 2023

Great service, excellent communication. Highly recommend them for all your Ford service and repair needs. More

by stanbritton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 20, 2023 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

April 10, 2023

Best car buying experience I have ever had! They treated me like family and I never felt pressured into anything. I told them what I wanted and what I could afford, and they made that happen! More

by kmash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Sierra and Rob Hill
Apr 20, 2023 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

April 07, 2023

Everyone was nice and attentive. Ashia went above and beyond to help me out. She called and kept me up to date during the entire process. More

by khill
Recommend Dealer
Yes
Employees Worked With
Ashia
Apr 20, 2023 -

Rockwall Ford responded

Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 28, 2023

Best ford dealership I've ever been to. I was always kept up to date More

by phillipblevins01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael leach
Mar 31, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 27, 2023

Responsive to my complaint about Ford scheduling the repair of my recall. After arriving at the dealer for repair, I was told the part wasn't in stock. I was not happy. When the part came in, service sc More

by randysc1955
Recommend Dealer
Yes
Employees Worked With
I don't remember
Mar 30, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 27, 2023

Great atmosphere as soon as we walked in Carlos was great help in the purchase we made . More

by Jose Perez
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carlos sierra
Mar 30, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 23, 2023

Even though I was very early for my appointment, they got me in and out quickly and good job. More

by Cjchapla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 24, 2023 -

Rockwall Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 22, 2023

Scammers misleading information. I went in on 03-15-22 for a check engine light Keith Monnette Tried to over charged me over $1,553.20 for a $787.50 service. Stay away from this dea More

by rickardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Monnette
Mar 24, 2023 -

Rockwall Ford responded

I apologize for your service experience. Can you please contact me so I can make this right? I cannot find your name in our database; I would love to hear back from you. Jeff Hicks General Manager 972.290.2200

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