Rockwall Ford

They always keep me informed. I trust them. No high pressure. My go to for Ford. I trust them. No high pressure. My go to for Ford. More

Gary Wells always takes excellent care of us! Be sure to give Gary a raise!! Both recent problems were fixed right the first time! Greatly appreciated! Rich Parker Be sure to give Gary a raise!! Both recent problems were fixed right the first time! Greatly appreciated! Rich Parker More

The Dealership is nice and well organized. Ian my Service Advisor was great, helpful,and knowledgeable. Ian my Service Advisor was great, helpful,and knowledgeable. More

Honest and helpful salesman named Jerime Vail-got the truck I wanted in good time-I'm glad I went there. truck I wanted in good time-I'm glad I went there. More

I am very pleased with the service I recieved all the times I have used Rockwall Ford's Service Department. They are efficient and profe times I have used Rockwall Ford's Service Department. They are efficient and profe More

My 2000 F450 truck broke down within 2 miles of the dealership (with a loaded trailer attached). The dealership had a place to drop the trailer and had the truck back on the road in two days...saved m dealership (with a loaded trailer attached). The dealership had a place to drop the trailer and had the truck back on the road in two days...saved me from an expensive tow. More

Excellence from check in to departure, including updates during your wait when you car is being serviced. Delicious coffee bar. during your wait when you car is being serviced. Delicious coffee bar. More

Love that they have Sunday Service appointments and got my car taken care of for maintenance. my car taken care of for maintenance. More

Dealer was very clean, service area was well kept and staff were very friendly and accommodating staff were very friendly and accommodating More

My last visit to Rockwall Ford was memorable, but not for any good reasons. I was very disappointed with the service department experience. I was a long time customer that saw the gradual decline of the se any good reasons. I was very disappointed with the service department experience. I was a long time customer that saw the gradual decline of the service department. So, it was with great trepidation that I decided to darken their door again after a three year hiatus. The a/c in my 2020 Expedition was not blowing cold. I considered this to be a serious enough issue to have a dealer take a look at it, so we went to Rockwall Ford and met Oscar. Oscar is great with customers and did an excellent job keeping me informed of the progress and it was actually finished and ready a full day before he had told me initially. I've got Oscar's number in my contacts and will definitely call him again the next time we have a serious problem. Hopefully Oscar and I don't end up talking much. He, and the mechanic that worked on my vehicle did a great job, ahead of schedule! More