Rockwall Ford

STAY FAR AWAY. Brought my Ford Raptor here for service as it was not correctly shifting into 4LO. Quoted me $1200 for the repair but I declined the service. When I Brought my Ford Raptor here for service as it was not correctly shifting into 4LO. Quoted me $1200 for the repair but I declined the service. When I got it back, my ENTIRE 4x4 drive is now broken & not functioning at all. Not to mention now displaying a permanent error message on my dash now. They claimed they never put their hands on it, and only did a diag, what a lie that was. I figured out the issue and discovered they had completely dismounted my transfer case shift transfer motor, leaving it hanging by a zip tie. Escalated this issue up to the director and he said I should go get a 2nd opinion elsewhere, and literally hung up on me. Don't make the same mistake as me, they won’t even return my calls now. Pics for proof. You’ve been warned. Currently filing a small claims case & reporting to BBB. Hope to save someone else the headache. More

My 2020 Ford Explorer XLT was recalled and I took it to Ford dealership in Rockwall, Texas. Matthew has been a very good advisor and the dealership serviced my vehicle quicker than expected. They also deli Ford dealership in Rockwall, Texas. Matthew has been a very good advisor and the dealership serviced my vehicle quicker than expected. They also delivered my , after service , to my house for free. I am so impressed and cannot hesitate to recommend this place. Thank you guys for the amazing service you are providing to our community. My wife and I are so proud of you. 🙏🏽 More

The service department has been very accommodating. Today the were effecient and helpful during my service visit. The service advisor, Asiah Ford, kept me update and the status of the service being d Today the were effecient and helpful during my service visit. The service advisor, Asiah Ford, kept me update and the status of the service being done. Highly recommend Asiah Ford. More

They are good at reminding customers about upcoming maintenance needs. The appointments are always flexible. maintenance needs. The appointments are always flexible. More

Amazing service, they are always so nice and make sure you are taken care of. you are taken care of. More

Very professional, courteous, honest, and knowledgeable dealership. Kris is an excellent service advisor, too. Will definitely return. dealership. Kris is an excellent service advisor, too. Will definitely return. More

Great customer service did not have to wait long when they booked my appointment. Everything worked out pretty good. they booked my appointment. Everything worked out pretty good. More

Great service experience. The dealer closest to me couldn’t work on my truck for 2 weeks. Rockwall Ford got my truck in the very next day and completed the repair that day a The dealer closest to me couldn’t work on my truck for 2 weeks. Rockwall Ford got my truck in the very next day and completed the repair that day as well. More

Madyson was great! Great customer service as well. She let me know everything about my truck & responded quickly via text. Thanks Ford Great customer service as well. She let me know everything about my truck & responded quickly via text. Thanks Ford More

Great experience working with Morris and the finance team. This was my 5 th truck from Rockwall Ford team. This was my 5 th truck from Rockwall Ford More