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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,397 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,397 reviews

October 31, 2023

Friendly sales staff (Tanner, Rob, Mark) were all enjoyable to work with. No hassles or pressure to buy a vehicle. More

by leeharleysg2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner, Rob, Mark
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Nov 02, 2023 -

Rockwall Ford responded

It's wonderful to hear that the sales staff, including Tanner, Rob, and Mark, were friendly and enjoyable to work with. A hassle-free and pressure-free sales experience can make the process of purchasing a vehicle more enjoyable. Your positive feedback is greatly appreciated, and we are glad to hear that you had a great experience with us! Enjoy your new vehicle!

October 30, 2023

Have had several cars serviced here and happy with results each time. The advisors have always kept me updated. More

by cw5360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arisa
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Nov 01, 2023 -

Rockwall Ford responded

Consistently being happy with the results of your car servicing experiences and receiving regular updates from the advisors is a sign of good communication and service. Thank you!

October 30, 2023

Great customer care and service. The service was quick and communication was excellent I will definitely use the service again. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Ruiz
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Nov 01, 2023 -

Rockwall Ford responded

It's wonderful to hear about your great customer care and service experience. The quick service and excellent communication are key aspects that enhance your satisfaction. We look forward to serving you again in the future! Thank you!

Nov 05, 2023 -

Ben responded

Friendly,great communication and fast service.

October 30, 2023

The Best experience I’ve ever had at a car dealership. Fast easy and honest. More

by Bdyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce
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Nov 01, 2023 -

Rockwall Ford responded

Having the best experience at a car dealership, characterized by being fast, easy, and honest, is certainly a commendable achievement. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

Saleman and sales manager were both great. They were both a big part of why we buy our cars and trucks from Rockwall Ford More

by Jaredwgolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 01, 2023 -

Rockwall Ford responded

Having a great sales team can be a significant factor in choosing a dealership, and it's fantastic to hear that the salesman and sales manager at Rockwall Ford were both great and contributed to your decision to buy your cars and trucks from us. Thank you!

October 26, 2023

CS was excellent today, specially Brian - a genuinely nice guy great at his job making one feel at ease and at home. Mark was my shuttle driver, another generally nice guy doing a good job. And shout ou More

by Shane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Mark
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Nov 04, 2023 -

Rockwall Ford responded

It's fantastic to hear that you had a great experience and that Brian provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 26, 2023

Great great Service! !! Thank you so much for being so quick. I’m really grateful!!! More

by Vicki Sword
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony.
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Oct 31, 2023 -

Rockwall Ford responded

You're very welcome! We are glad to hear that you received great service and that it was completed quickly. Your gratitude is greatly appreciated. Your satisfaction is important.

October 26, 2023

Very courteous and prompt! ! I appreciate their attention to detail and communicating with me during the process! More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 31, 2023 -

Rockwall Ford responded

It's wonderful to hear that you found the service very courteous and prompt and that we paid attention to detail and communicated with you throughout the process. Excellent communication and attention to detail are key factors in providing a great customer experience. Your feedback is appreciated!

October 25, 2023

Asiah did a great job. ... from the meet and greet, to the end. I will be back More

by Jvaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
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Nov 01, 2023 -

Rockwall Ford responded

It's fantastic to hear that Asiah did a great job, from the initial meet and greet to the end of your visit. Excellent customer service is a significant part of the overall customer experience, and it's wonderful to know you had a positive encounter. Your feedback is appreciated, and I'm here to assist with any questions or information you might need.

October 24, 2023

Everything went smooth from start to finish. It was my first time working with Jaedon as my advisor. He was very informative during the whole process and look forward to working with him agai More

by thewarriors1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaedon
Report | Print
Nov 04, 2023 -

Rockwall Ford responded

We are delighted to hear that your experience, from start to finish, went smoothly and that Jaedon, your advisor, was informative and helpful throughout the process. Establishing a good working relationship with an advisor can make a significant difference in your overall experience. It's great that you look forward to working with him again in the future. Thank you for your business, and we look forward to serving you again in the future.

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