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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,440 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,440 reviews

January 16, 2025

Mo was very kind and professional, and the whole buying experience was smooth and easy! Definitely recommend this dealership to other people! More

by Lionhardt8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morris and Matt
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Jan 17, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with Morris and Matt! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 16, 2025

Mr.Baun was very helpful I would recommend all my friends and family to visit Rockwall Ford for any repairs and or a new vehicle More

by Joanfrost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Baun
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Jan 17, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with James! We hope to be of service to you again in the future. Best wishes, Rockwall Ford

January 16, 2025

Very professional and thorough. Did a very good job. WOULD recommend them to others. Seem to care about helping. More

by MERLE3281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jan 17, 2025 -

Rockwall Ford responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Rockwall Ford

January 16, 2025

Son muy hamables! Y muy profecionales haciendo su trabajo! Y que bien que tengan a personas que hablan español!! More

by Martinmena1765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marry
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Jan 19, 2025 -

Rockwall Ford responded

Hola, ¡estamos muy contentos de haberte podido brindar una experiencia positiva! Siempre estaremos encantados de ayudarte si surge algo más. ¡Cuídate!

January 15, 2025

James was a good advisor today, and we appreciate him. I have had a terrible experience in the past with another visit. By the way, my last name is Testa and not Anthony. More

by Ray
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jan 16, 2025 -

Rockwall Ford responded

Hello Ray, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2025

Completely unsatisfied with Oscar Gerrad’s customer service and awful attitude and behavior. He was more concerned with getting a good review than providing quality service. More

by jcamarata2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Gerrard
Report | Print
Jan 16, 2025 -

Rockwall Ford responded

I’m sorry for the inconvenience you faced regarding vehicle repairs. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at jhicks@rockwallford.com. Your cooperation will help us resolve this issue promptly. Thank you. Jeff Hicks General Manager

January 15, 2025

Avoid service advisor Juan Avalos and I would not recommend bringing your diesel truck for repairs here. They poorly communicate the scope of work to lure you into agreeing to their services. Service More

by Disappointed Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Avalos, Buddy Mays
Report | Print
Jan 16, 2025 -

Rockwall Ford responded

I’m sorry for the inconvenience you faced regarding vehicle repairs. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me at jhicks@rockwallford.com. Your cooperation will help us resolve this issue promptly. Thank you. Jeff Hicks General Manager

January 15, 2025

Asiah did a wonderful job! I’ll be back most definitely to see her for any of my needs. More

by austinvillanueva86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Asiah Ford
Report | Print
Jan 18, 2025 -

Rockwall Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rockwall Ford! Until the next time we meet, take care!

January 14, 2025

Depends on what you need them to do. I would recommend my service advisor, Ozzy. He was great, however, i Have had trouble w my expedition and this dealer. More

by kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy
Report | Print
Jan 16, 2025 -

Rockwall Ford responded

I’m sorry for the inconvenience you faced having your vehicle serviced. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with the name provided in your review, so I would greatly appreciate it if you could get in touch with me jhicks@rockwallford.com. Your cooperation will help us resolve this issue promptly. Thank you. Jeff Hicks General Manager

January 14, 2025

Shea was my advisor and he gave me necessary information that I need to take care of my Ford. Thank you guys More

by bolarinwa03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shea
Report | Print
Jan 16, 2025 -

Rockwall Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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