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Rockwall Ford

Rockwall, TX

4.7
1,489 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,489 reviews

February 13, 2024

Rockwall Ford sales and service have both provided me with great value and have gone out of their way to find me deals. I take my Expedition in for oil changes and all other service and they always do me More

by steve.curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Feb 16, 2024 -

Rockwall Ford responded

Thank you Steve for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 13, 2024

Cooperative and efficient. Dropping off the car at my house was a very big help More

by Platinum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronelle
Feb 14, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 10, 2024

Our service advisor Jerald Diggs did a great job for me. My truck was repaired much quicker than expected. More

by smileyuniversal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerald Diggs
Feb 13, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 10, 2024

Staff are courteous and helpful. Clean waiting area and bathrooms. I was told beforehand that my wait would be long, so I came prepared. Easy to charge my phone and get some work don More

by emailmeamber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 13, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 07, 2024

The service department was very professional and polite. I enjoyed the customer waiting area. I was helped by the service writer to enroll in Ford Pass ( helped with VIN number) I lt was nice experience More

by Kurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
Feb 10, 2024 -

Rockwall Ford responded

We're delighted to hear about your positive experience with the service department at Rockwell Ford. It's great that we were professional and polite, and you enjoyed the customer waiting area. We're also glad to hear that the service writer assisted you in enrolling in Ford Pass, making it a nice experience for you. Thank you for choosing our services, and we look forward to serving you again in the future!

February 07, 2024

First time here and immediately they were great. Customer service and atmosphere was very friendly and good. My truck was service and quoted a price and once they really diagnosed it it was cheape More

by r.ritell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Feb 10, 2024 -

Rockwall Ford responded

We're thrilled to hear about your positive first-time experience at Rockwall Ford. It's great to know that the customer service and atmosphere were friendly and good. We appreciate your feedback on the honesty of the service, with the final cost being lower than initially quoted. Thank you for choosing Rockwall Ford, and we look forward to serving you again in the future!

February 04, 2024

Princeton was very knowledgeable and paid attention to my concerns and answered in a way that I could understand easily More

by Terrence S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 07, 2024 -

Rockwall Ford responded

Thank you for the kind words Terrence! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

Very please that was done. They were professional and new there job. Greatly appreciate there service and will tell others about them. More

by smarttd
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Moses
Feb 07, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 04, 2024

Service was quick and communication was spot on. Having a rental car place in the facility made a huge difference as well! More

by jordanperkey5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton
Feb 07, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

February 03, 2024

Great staff in both the service center and the dealership, answered all of my questions and told me everything I wanted to know. More

by fsolis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Princeton, Cavelious
Feb 08, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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