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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,598 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,598 reviews

May 25, 2024

Advisor took care of all my needs and questions. Dealership completed my vehicles wheel alignment extremely fast. More

by ivangon95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
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May 27, 2024 -

Rockwall Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 24, 2024

This was a exceptional experience with Rockwall Ford. Our salesman Carlos was absolutely the best. Very professional. I highly recommend Rockwall Ford and will definitely be coming back to buy our next More

by neasy0818
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 28, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We're thrilled that Carlos provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 24, 2024

Keith my Service Advisor was great. He explained all aspects of my service plan in easy to understand language. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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May 28, 2024 -

Rockwall Ford responded

We're delighted to learn about your positive experience and the great assistance provided by Kevin! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 23, 2024

This time I was told you do not carry Kia oil. Flitter had to be ordered. Bought the Kia from here and was told I can bring it in for maintenance and oil change. Synthetic blend or synthetic oil i More

by Kia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rondelle
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May 24, 2024 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 29, 2024 -

Rockwall Ford responded

I apologize that you experienced this inconvenience during your service visit with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeffrey Hicks, General Manager

May 23, 2024

Great spirit and friendliness. Professional and fast. Best car-buying experience I've ever had. Will recommend highly to all. Salesperson and loan officer were top notch. More

by Max M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerime Vail
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May 24, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered the best sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 23, 2024

Tina Kay was so helpful and friendly she made everything go so smoothly in a timely manner More

by Jcwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Kay
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May 24, 2024 -

Rockwall Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Tina! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 24, 2024 -

Jcwhite responded

I also need to mention that Asia, who was backing up Tina Kay, was also very helpful and friendly with any questions I had.

May 22, 2024

Dealer reached out to me and sent a mobile unit to my house to fix all open recalls. Excellent service calls and mechanic. More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mady mills
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May 24, 2024 -

Rockwall Ford responded

That's great to hear! It sounds like the dealer went above and beyond to ensure your vehicle's safety and your convenience. Having a mobile unit for recalls is a fantastic service, and it's even better when the mechanic delivers excellent service.

May 21, 2024

I was very pleased by the handling of a regular maintenance issue. They service staff was kind and efficient. More

by kelly.peoples67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
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May 22, 2024 -

Rockwall Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 20, 2024

Fast service friendly service people. I’ve been using the service department for 20 years and will continue. More

by jamespattonpainting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian Ford
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May 22, 2024 -

Rockwall Ford responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

May 17, 2024

Responded to my needs and charged the price originally quoted. Completed all work on schedule More

by Rscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asian Ford
Report | Print
May 21, 2024 -

Rockwall Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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