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Rockwall Ford

Rockwall, TX

4.7
1,395 Reviews

990 E I-30

Rockwall, TX

75087

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Showing 1,395 reviews

December 14, 2023

I've worked with several ford dealerships in purchasing vehicle's and this dealership was my worst experience. Matthew Hubb was the best part of the experience. The rest of the experience was poor. More

by jared_doughney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matthew Hubb
Jan 09, 2024 -

Rockwall Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ricky Ruth the General Sales Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Ricky Ruth General Sales Manager rruth@rockwallford.com

Jan 10, 2024 -

Rockwall Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 13, 2023

They get you in and out quick and they were very nice to people and one thing I like about it to get you in early in the morning More

by bgradnigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name
Dec 14, 2023 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 13, 2023

This has been my one stop shop for my previous Ford Explorer. All the services and maintenance are done here with a great level of satisfaction. I plan to do the same with my new explorer. More

by Barth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone Clark
Dec 15, 2023 -

Rockwall Ford responded

It's fantastic that you've had such a positive experience with your previous Ford Explorer at Rockwall Ford. It's great to have a reliable place for all your vehicle's needs. Here's to continued satisfaction with your new Explorer!

December 11, 2023

Always receive fast and excellent service. Everyone is very friendly. Feel very confident when have work repair or oil service. Tk u More

by jobiesgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerrard
Dec 13, 2023 -

Rockwall Ford responded

It's fantastic that you consistently receive fast, excellent service at this location! Feeling confident in the quality of service and repairs is crucial, and it's great to know that the staff is friendly and capable. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

The service manager and his service technicians gave me all of the answers to my questions and ensured I received the right repairs for my vehicle. The service time on new tires, brakes, rotor turning, and More

by M. Russell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington and the Service Manager
Dec 14, 2023 -

Rockwall Ford responded

That's wonderful to hear! The service manager and technicians provided excellent assistance, addressing all your questions and ensuring your vehicle received the right repairs efficiently. Having new tires, brakes, rotor turning, and an alignment done quickly and effectively is great news. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 09, 2023

3rd time I take my truck back to get climate control fixed and Everytime they tell me is a different issue and a another charge. Do not use this dealer. More

by elz75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Moses
Jan 09, 2024 -

Rockwall Ford responded

I apologize that you are experiencing this ongoing issue with your truck. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jhicks@rockwallford.com. Jeff Hicks General Manager jhicks@rockwallford.com

December 08, 2023

I brought my truck in for new brake pads. My service advisor "Micah Harrington" was excellent. Friendly, knowlagable, and hard working. More

by chashley83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micah Harrington
Dec 12, 2023 -

Rockwall Ford responded

Micah is a top-notch service advisor! Being friendly, knowledgeable, and hard-working are certainly valuable traits in a service advisor, especially when it comes to something as crucial as brake pad replacements. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

Rockwell Ford intaker, Keith, did a fantastic job of explaining the parts necessary to fix the tailgait latch on my Ford Pickup. The job was finished exactly when he said it would be. I will be asking f More

by DLEEBRUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Dec 13, 2023 -

Rockwall Ford responded

It's fantastic to hear about your positive experience with Keith at Rockwell Ford! It sounds like he provided clear explanations and ensured the job was completed as promised. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

It’s the only place I get service for my vehicle. Accurate, punctual and reasonable priced More

by Bignosedkate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina Neese
Dec 08, 2023 -

Rockwall Ford responded

Sticking with one dealership for your vehicle service speaks volumes about their quality! It's great that Rockwall Ford consistently delivers accurate, timely, and reasonably priced service for your vehicle. Thank you for your business!

December 06, 2023

Misty Moore was an amazing sales person. Pretty much had everything ready when we got there from flying in from out of town. More

by NM Mom
Recommend Dealer
Yes
Employees Worked With
Misty Moore
Dec 08, 2023 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled that Misty provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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