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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,489 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,489 reviews

March 16, 2024

Purchased a bug deflector from Ford with my Ford rewards installation was $36 when ordering and since I purchased the car from this location, I figured I would take it there to get it installed and when com More

by RFCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kris
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Mar 20, 2024 -

Rockwall Ford responded

RF, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please don't hesitate to reach out to me. I would like to learn more about the situation and how I can improve in the future. Jeff Hicks General Manager 972.290.2200 jhicks@rockwallford.com

March 15, 2024

Fast and convenient to get my car fix and left out of there as soon as possible More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Mar 19, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a convenient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 15, 2024

The dealer was a Rock Star thanks soo much for working with us. My Niece loves her car. She will keep it clean. Thanks much More

by barryl.hunter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Lee Miles
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Mar 20, 2024 -

Rockwall Ford responded

You're welcome! We're thrilled to hear that your niece loves her new car and that you had a positive experience at the dealership. Enjoy the new car, and thank you for choosing us!

March 14, 2024

I unfortunately did not find the service rep to be engaged and interested in providing excellent service More

by Queen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerald
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Mar 21, 2024 -

Rockwall Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

March 14, 2024

John Bowers and Rockwall Ford have always exceeded my expectations. Great people to do business with. More

by Dusty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Bowers
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Mar 16, 2024 -

Rockwall Ford responded

That's wonderful to hear! We're glad that John and Rockwall Ford have consistently exceeded your expectations and provided you with a great experience. We're here to help and ensure your satisfaction with our services.

March 13, 2024

Very helpful and courageous. They welcome me in and Took care of me truck. I’m very grateful More

by gilbertreese
Recommend Dealer
Yes
Employees Worked With
Tina
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Mar 14, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

Our salesman Marcos was very knowledgeable and answered all of our questions, highly recommended Rockwall CDRJ More

by Coachdusty73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcos
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Mar 14, 2024 -

Rockwall Ford responded

We're thrilled to hear that Marcos provided you with such knowledgeable assistance during your visit! Ensuring that our customers have all their questions answered is a top priority, and we're glad Marcos was able to meet your expectations. Thank you for your recommendation of Rockwall Ford. We appreciate your business and look forward to serving you again!

March 11, 2024

Awesome service, super easy. Bought both of my family vehicles there, and I’m glad the service department is great too! More

by Jose R.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
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Mar 14, 2024 -

Rockwall Ford responded

We're thrilled to hear that you've had such positive experiences with both our sales and service departments at our dealership. Providing awesome service and making the car-buying and service experiences super easy are top priorities for us, and we're delighted that we've been able to meet your expectations. Thank you for choosing us for your family's vehicle needs, and we look forward to continuing to serve you in the future!

March 10, 2024

Best dearlership to shop for both new and used vehicles and also the best place for your vehicle services More

by Addysam2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Mar 13, 2024 -

Rockwall Ford responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 10, 2024

Prince did a great job helping me get checked in for the services my vehicle needed. He also explained what I would need and why. More

by Patriciawalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Prince (first name) don’t remember last name
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Mar 13, 2024 -

Rockwall Ford responded

Thank you for the kind words Patricia! We are very happy to hear that we were able to provide you with an enjoyable experience!

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