Rockwall Ford

The service dept. damaged my oil pan and taken zero responsibility in resolving the issue. damaged my oil pan and taken zero responsibility in resolving the issue. More

Great experience! Everyone was friendly and easy to deal with! The process did not take near as long as previous experiences at other dealerships. Everyone was friendly and easy to deal with! The process did not take near as long as previous experiences at other dealerships. More

Great people, friendly and easy experience. Their automated communication system works well also. I highly recommend Rockwall Ford Service. Their automated communication system works well also. I highly recommend Rockwall Ford Service. More

Awesome customer service from the service team in general. Tires were a good deal and add the ford points, it’s worth it. general. Tires were a good deal and add the ford points, it’s worth it. More

Until recently the service department at Rockwall Ford has been very helpful, I used them for over 10 years. Recently I have encountered many problems with the service department. Which I have commente has been very helpful, I used them for over 10 years. Recently I have encountered many problems with the service department. Which I have commented on before, the last cost me over $400 in rental fee that I thought was cover by the extended warranty. I have a four-wheel drive just bought and having issues with. I took it in to service, they are not sure what the problem was unit they checked it out. I was called and told there was nothing wrong, I when to pick up the truck and turn in the rental, I was advised that they were able to fill the same issue that I brought the truck in for. A few days later they told me it was fixed. I picked up the truck and before I got home it was still acting up. I call and discuss the issue with the service manager. So, I took it back to Rockwall service and it took three test drives. and the last person notice that the rear end lock light was on. and turned it off, fix the issue and cost me over $400. Rockwall Ford Service kept the truck for over 4 days and did not discover the issue. I will not be returning to this service department; they were my go too. More

always ready to help when you arrive and keep you up-to-date on completion up-to-date on completion More

Blessed to have Rockwall Ford in close proximity and they took good care of us and tended to our vehicle with the best of care. took good care of us and tended to our vehicle with the best of care. More

I have worked with Juan in the service department for my last two services. He is the best, trustworthy and great communicator. I will be requesting Juan for my next service! last two services. He is the best, trustworthy and great communicator. I will be requesting Juan for my next service! More

Warming welcome all employees very friendly specially my sales person, and thanks for having coffee. sales person, and thanks for having coffee. More

I've worked with several ford dealerships in purchasing vehicle's and this dealership was my worst experience. Matthew Hubb was the best part of the experience. The rest of the experience was poor. vehicle's and this dealership was my worst experience. Matthew Hubb was the best part of the experience. The rest of the experience was poor. More