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Rockwall Ford

Rockwall, TX

Overview
Reviews
Vehicles
4.7
1,490 Reviews
Call Dealership (972) 290-2200
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990 E I-30

Rockwall, TX

75087

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Showing 1,490 reviews

April 03, 2024

Completed my service in a timely manner, staff was friendly, courteous, and the waiting area was comfortable. Overall a positive experience. More

by david.dixon218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall
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Apr 06, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a prompt and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

The service at was really great. I like the valet service was good , I needed this time because I didn't have ride get home. Didn't have wait for car to be fixed. More

by Rubenkirk10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri Jordan
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Apr 09, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 01, 2024

Great service! !!! Thats what keeps us coming back... outstanding staff.. keep up great work. Thanks More

by ppagamble@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan...
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Apr 02, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

excellent service, very efficient and courteous. mobil service is an excellent feature. great option to have. More

by ojayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Hodge
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Apr 03, 2024 -

Rockwall Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 28, 2024

Very nice. Tina was very nice. The dealership was clean. But the oil change took forever. To many vehicles are booked in the same time slot. They rotated my tri More

by Donna.jones6006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tina
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Apr 04, 2024 -

Rockwall Ford responded

Thank you for sharing your feedback with us. We're glad to hear that Tina provided you with a nice experience and that you found the dealership clean. However, we apologize for the extended wait time for your oil change and for the oversight in not putting air in your tires after rotation. We appreciate your feedback and will use it to improve our processes in the future.

March 28, 2024

Have been buying from this location for years. They have always treated us very well More

by Abl79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merri
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Mar 30, 2024 -

Rockwall Ford responded

That's wonderful to hear! We're grateful for your loyalty and glad we've consistently provided you with great service over the years. We appreciate your continued business!

March 28, 2024

Asiah was professional and courteous. I was in and out on my oil change. I will be back! More

by Pattersonrussell14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asiah
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Apr 03, 2024 -

Rockwall Ford responded

It's fantastic to hear that you had a great experience and that Asiah provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

A great buying experience. The salesman wasn't pushy and worked to get the numbers right for me. The Finance guy was a breeze to work with as well. More

by J.Clark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocco Marconni
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Apr 03, 2024 -

Rockwall Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

I live in PA. I bought the truck in PA. I have relatives in TX. I wait to have any maintenance work done until I come to TX where Rockwall Ford can perform the More

by JOHN_REEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Apr 03, 2024 -

Rockwall Ford responded

Thank you for your kind words and loyalty to Rockwall Ford! We're thrilled to hear that you trust us with your vehicle maintenance needs, even when you're traveling from Pennsylvania to Texas. We strive to provide exceptional service to all our customers, and we appreciate your recognition of our dealership's excellence.

March 27, 2024

Excellent response to my recall situation & a few minor parts replacements. Keith, fleet service advisor was very knowledgeable & responsive More

by smartin2752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith ?
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Mar 29, 2024 -

Rockwall Ford responded

That's great to hear! We're glad that Keith, the fleet service advisor, provided an excellent response and was very knowledgeable and responsive during your recall situation and parts replacements. Thank you for choosing us!

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